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Asset Attestation

Is the new Asset Attestation feature, which is part of HAM, available for other model categories in the Enterprise Asset workspace? https://www.servicenow.com/community/ham-blog/what-s-new-in-yokohama-release-for-hardware-asset-management/ba-p/315253...

IT Assets in the Hardware Database

Hi What is the correct OOB business rule for updating assets & CI in service now  For exampleAsset is scanned into the Stockroom - Asset State is Stock Room - should the CI auto change to Non Operational ? Asset is then taken out of stockroom - assig...

Data transfer from Apple Android Platform to ServiceNow

I am looking for a solution to transfer data from Apple/Android Platform like ABM to ServiceNow.The challenge is, this needs to be done without an MDM tool in place. Can someone suggest if it is possible for a direct data transfer from Apple/Android ...

Test3456789 by Giga Contributor
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  • 2 replies
  • 0 helpfuls

Resolved! HARDWARE ASSET AUDIT RECORD

We have created a Hardware Asset Audit Record for the stockroom audit. However, I noticed that no records are displayed under the Expected Assets tab after creating the audit.Should the assets assigned to that stockroom automatically populate and app...

hardware asset audit record

For a stockroom-wise hardware asset audit, I created an audit record and scheduled it for a future date. Before scanning begins, will assets that belong to the specified stockroom automatically appear under the "Expected Assets" tab, or will they onl...

Update set backout problem

I have created on three update sets in dev environment . Update set names 1.Change SP, 2. Change SP1, 3. Change SP2. As per the additional requirements i did it. 1 and 2 update sets is ignored state.  Change SP2 Completed state. But requirement is ca...

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vinod6 by Tera Contributor
  • 298 Views
  • 3 replies
  • 0 helpfuls

Normalization Process in Core Company Table

Hi team, I have a question about normalization. For example, if I create a record in the Core Company table with a random name that includes "Apple" as a suffix, and normalization is enabled in my system, OOB the normalized value for the Core Company...

monica190 by Tera Expert
  • 909 Views
  • 5 replies
  • 2 helpfuls

Task approval/reassignement email notification

 Hey Everyone below is my requirement and im using the scheduled job (attached below code) created 3 event and notification for it. I need some guidance can anyone please look at the solution as its not working on my sideHIGHLY APPRECIATEDApproval Ta...

Remove mobile device from ITAM licensing resource counts

I have a request from my Asset manager, she wants to remove 'Mobile Device' from ITAM Licensing Resource Counts. How can this be done? When she look at the ITAM licensing resource counts, she's still seeing mobile devices under the End User Computer ...

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Resolved! Hash Value uses on the core company records

Hi  On the core company table after enabling the data normalization plugin a new field called Hash is created. This field holds the unique value realated to each company record. Now I would like to know what are areas where this Hash value would be u...

Sagar Rd by Tera Contributor
  • 599 Views
  • 2 replies
  • 2 helpfuls