We have a Hardware Model called Microsoft Virtual Machine that is set with Asset tracking strategy = Don't create assets, however assets are being created. ServiceNow Admin said that the CI initially was discovered under an Unknown Model, that may ...
So we have a situation where servers are being cloned. Against the advise given we are told they can't use syspred prior to cloning them. This of course as cause us issues with CI's being updated incorrectly because both the old and the new cloned se...
I am not having a lot of luck finding information in ServiceNow Docs or other posts in the Community. Can the Mobile Agent app be used to manage CIs/Assets without having HAM (specifically for computers [laptops/desktops])? Ideally, we would like for...
Hi I'm working on MRVS I'm facing the issue here that i'm given type as multi row if I check global option in one variable then i'm getting this issue the attachments are below and after selecting the replacement device and serial number showing sa...
Hello,This is my first post so apologies if I get anything wrong!I have a report feeding from alm_hardware which shows me which machines with a state of In Stock or In Use are due to be retired this quarter. However, I want to exclude any devices wit...
hi i'm trying to generate through flow designer as flow it working but it not generate through rtask var rowsFromRequest = [];var row = '';var returnBox = new GlideRecord('sc_req_item');if(returnBox.get(fd_data.trigger.request_item.sys_id)){ v...
Hello, I'm trying to create a report off the "Audit History" tab when the "Assigned to" has been updated by a certain user. I'm having an issue where Assigned to data keeps on swapping back and forth between users.
Hi Looking for some guidance. I'm relatively new to HAM Pro as an End User of the product.We introduced a new laptop model a few months ago. I created a product model for it and got it all normalized.Once these devices came into use and were feeding ...
the subclasses are not inheriting the CI default view of the parent class, and I would like them to have the same view. Every CI class is having its own view.
Hello All, I have one query. While loading asset data and state would be "In Stock " and if provided stockroom is not valid or stockroom details are not provided, then whether system create dummy stock room having name as Created for Request REQxxxx ...
Hi All, I have a request come in to me for a manual CI creation for an application but my gut is that this isnt the best approach and it should instead be fed into service now via Leanix instead but I'm not 100% sure. what would the recommended appro...
We have a requirement asking if an Stockroom manager or Asset analyst can scan the asset barcode to make the Planned disposal assets as verified in the Disposal order workflow. Is there any OOTB functionality where Asset analyst can scan using the A...
I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...
SAP Create RequisitionSAP Ariba Spoke V 1.8.0I recently had to set up an integration with the SAP Ariba Spoke for a client. I wanted to share the general architecture of creating a Purchase Request in ServiceNow and sending it to Ariba as I could not...
Hi, In Hardware normalization status in HAM workspace, it is showing 70% and when i check models which are not normalized , for few models there are no assets present for that model at all. In this case why OOTB is showing normalization status for wh...