As I understand it, the Compatibles tab on a hardware model is meant to be used to link other models to a particular hardware model that are able to be used with that model. For example, let's say i have a specific laptop model and want to show a li...
Hello Community, currently I am solving a bug.There is a Client Script, when it runs, it populates the Machine Name which is assigned to the specific user.When I enter the name in the field - 'Requested for', automatically all the assets assigned to ...
How do i learn about HAM and SAM in detail
I created a retire data management policy and set some filters at the beginning and later modified for testing. However when i try to set them back to original by deactivating the policy, when the form load happens I can see the filter as a query on ...
Hello,I have a requirement that the stakeholders be able to see the Asset category and subcategory on asset records. For example, if I had a laptop asset, the category would be computer, and the subcategory would be laptop. I do know that the product...
Hello all, I’m seeking guidance on how to effectively collect shipping details (shipper name and tracking number) from an end user via the ServiceNow portal. Use Case:I have a scenario where a standard end user, with basic portal access, needs to pro...
We have implemented HAM and now are formalizing our internal processes, I am looking for best practices for which group should own model management? We have gone from a decentralized hardware asset management process to ServiceNow which is now centra...
Hi All, I need a suggestion, so on the core_company table we have duplicates with same company name. So duplicate companies have Hash value and some dont and some have the Vendor ID which is the custom field. And internally most of the assets and CI ...
We have several HPE Servers that are listed CTO Configure to Order Is there a way to find a model # for these servers. and can they be normalized by part # in ServiceNow
I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail. I've logged out then back in, basically...
Problem: The "Eligible for Refresh" field on an asset is set by an OOB scheduled job that uses the "created on" date, and the model's useful life value to determine eligibility, but in our environment the "Created on" date is generated when the asse...
How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?
I filled in all the variables in the record producer. After submitting the record producer (Cost Request), the variable values are not getting populated into the Cost Request table. In the Cost Request table, the Price Value field (which is a referen...
Hi Team, We are using basic ITAM which comes with ITSM plugin , HAM PRo and SAM PRo are not enabled.We have two countries using the environment like USA and Europe.Now as OOB functionality when any CI/Asset is discovered, model id is mapped based on...
good afternoon, a question:is it possible to install the agent from the mid server or does it necessarily require an SCCM or INTUNE service?the sccm script side has infinite latencythanks to anyone who wants to give me a contribution
