Hi Can we able to edit the previous version of workflow i'm not able to click the checkout button in Hamburg menu ,due to dev instance clone my current changes are there in that version now I want to make that workflow as current version.
Hi all, I hope you are all doing well. Here, we work at a granular level of locations that includes sites, buildings, floors, blocks, rooms, desks, and racks (for servers). Is it possible to define the same hierarchy within a stockroom? We have some ...
Is anyone successfully using the Lenovo Service 360 integration to get sales order information? I've installed and registered, but have heard nothing back from Lenovo in over two weeks, and their support contact doesn't respond.
Scenario:When a user is terminated, their account is immediately deactivated in the system. However, in some cases the user has not yet returned the assigned hardware asset (e.g., a laptop). This creates a challenge in determining the appropriate st...
I'm working on a Tech Currency / EOL reporting initiative after an acquisition, and I'm trying to understand what the end-to-end process should look like from a ServiceNow perspective.The goal is to produce a report that looks like below, refer row 3...
Hey Community, We are in the early stages of defining our HAM pro implementation scope, and we wanted to see if any other orgs have figured out how to track the hotspots in their CMDB dashboards and their HAM asset tracking in general.
I have been exploring and reaching out to understand the distinctions between ITSM Asset Management (Hardware & Software), ITAM, and HAM/SAM, but have not been able to clearly identify the differences.I would appreciate urgent support in clarifying t...
Hey Servicenow Champs,Can Anyone tell me why its happening and how to resolve itI opened the transfer order in sub prod instance and Click on bulk update to the transfer order lines, the stages of TOL were in requested state then I moved them to shi...
I have created a custom tab to show custom fields related to specific model category only. I want this tab to be visible only for that model category only. I've created UI Policy to hide the fields and it works, but it still shows empty tab (section)...
Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does N...
How to Install a Now Assist Admin Console from the ServiceNow Store in my PDI? I'm facing issues installing it using the same ServiceNow ID. Please Give me step-by step guidance?
We have a use case where our org is very decentralized, with users who have asset management roles and can manage their own assets.We are currently using all Computer/Desktop/Laptop model categories, but we'd like to get more granular. Including poss...
I attended a lab at K26 that included an activity for receiving assets on the mobile device. I remember pinging a colleague during the lab excited to see that you could specify the aisle/space on the receiving screen, a new(er) feature in the HAM plu...
HI TEAM, I have a field called IT Leader in cmdb ci table the it leader field refers to sys_user table and condition applied as below and for a dashboard interactive filter if i tried applying same condition for same field it is not displaying group...
Hi all,I’m looking for guidance on the best approach to manage and maintain hardware product models and catalog items for our one of the regions , specifically for hardware not procured through Insight.We’re trying to define an efficient and scalable...
