Calculating End of Useful Life on the alm_hardware table.n
Calculating End of Useful Life on the alm_hardware table .nnn
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IT Asset Management
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Calculating End of Useful Life on the alm_hardware table
I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...
Red alerts in Hardware Asset Workspace – cmdb_ci_* identifier using non-existent table
Hi Everyone,I’m running into an odd issue in Hardware Asset Workspace and also in the classic CI list view. Whenever I open Hardware Assets, I see these alerts:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during i...
How to download Import Set error logs as Excel (Response file) immediately after uploading the file.
Hi Community, When I import data into ServiceNow using an Import Set, the system generates error logs if some records fail. Right now, I have to manually check the import logs to see the errors. My requirement is:After running an import, I want to im...
Order guides vs bundles
Hello everyoneWe have Ham pro plugin installed (Version is Yokohama)Requirement is to source assets (laptop+monitors+mobile+accessories) 1.Bundled models vs order guides anything is depreciated or that we should not use? 2.either in order guide or B...
Resolved! HAM / Asset Management
Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...
HAM - Pallet - Pallet types
In the ServiceNow documentation, it is mentioned that a Pallet model category can have several model types, see below.Predefined pallet types are pallet, bin, box, container, and other.Where these types can be selected in the platform?Thanks a lot in...
I need this UI Action button
Create a UI Action for the child_incident related list. When clicked, this UI Action should filter the related list to display only child incidents where the category is hardware.
HAM: Procurement - Source request Button
Hi. Under procurement catalog task, there is a Source request button that opens the source request and list the ritms.This button is available on the Hardware asset workspace, but the customer request is to enable this on the Service Operations Works...
Computer - How to Track when laptop was last used?
Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...
Resolved! When did the HAM User role get implemented?
My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?
How model substitutes are supposed to work (OTB)
I have a very difficult time understanding how model substitutes should work. I went trough the documentation; trainings and any community post I could find.In the product documentation there isn`t much but it does state“Substitute models can be used...
question in report
Hi All , I want to create a report which contains software usage data and the software model and version in 1 report. But usage details available in samp_sw_usage table in the usage table there is no link between software model. So can someone pleas...
HAM Simulator: Create bulk stock order
Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...
