Hi, I ran into a issue, where i see a single model is tagged as Computer and Printer model categories and assets are created under Computer model category on Asset table. Does changing the model category to "Printer" on model fix the issue on Asset ...
Hi, We are trying to default the filter on Hardware Asset refresh form which has Eligible for refresh as true by default and we want to remove this and add additional filters like Model category computer and Model.short description as some value, i...
Hello, In regards to disposal orders, I noticed that once a Planned Asset is in transit, the State/Substate is locked down. The issue we're having is that there are still discrepancies with what has been shipped to the vendor so, if needed, we'd like...
Hi All,I am trying to explore more regarding the Contract Model which is there under Product Model.I did not find much information regarding this. If anybody knows about this could you please share the details. Thanks.
Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...
Hi,I’m trying to access an OOB feature from HAM Pro. There is an OOB catalog item called Hardware Asset Refresh Order, which has an associated flow. I activated the flow and tested it, but I’m getting stuck at the point where the sourcing task is sup...
Hi,I am working with the ServiceNow integration with the SGC-Microsoft Intune.I want to pull RAM, CPUcount and modelNumber, but looks these are not available on Intune dataPlease suggest how to get that data into my Intune integration.
How have folks tackled the scenario of conducting larger-scale physical inventory audits, where the activities need to be spread out across multiple people? (Since ServiceNow requires you to assign an audit to a single person.)Some ideas I've run acr...
I would like to share my recent experience with the ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS HAM) certification. I am pleased to announce that I have successfully cleared the exam and would like to share my prep...
Hi,In response, deviceType and chassisType is coming and i parsed it through Script Parser step and mapped into the staging table, but these fields data not coming into the import set table, Please suggest
Hi community.I have one query on Email notification. Do we have any OOTB email notifications on the asset when the asset is nearing retirement? For example, the asset is set to retire in the next 60 days. Thanks in advance.
Hi , I have two question regarding Microsoft Intune integration with ServiceNow 1)As we are pulling computer data from Microsoft Intune used data source type of data stream, in Script parser step, i used parsing and doing mapping in import set table...
Do we have any documentation as already HAM PRO is enabled in system , Now looking to enable Mobile Agent App - for scanning SN or Asset Tag barcodes into SN . Any documentation or steps would be help
Can someone tell me if these are categories as Model category=Computer?are Model category=?
I have HAM Admin access. However, I do not have an Aisle and Space tab to create for our central warehouse Running Zurich
