I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail. I've logged out then back in, basically...
Please can someone advise how to do a data load to add new mobile devices into SN with the HAM module in place,I have previously I've done data loads for mobiles to the handheld computing device table [cmdb_ci_handheld_computing] but with HAM mobiles...
What could be the best approach for receiving thousands of devices from the vendor factory into the warehouse/stockroom.We are aware about manually entry of records and bulk upload from excel file but these methods are not preferred at the moment.Cli...
I have a scenario where 100 assets need to be transferred from Stockroom A to Stockroom B.When I raise a Hardware Inventory Stock Order request, ServiceNow automatically creates a separate transfer order line for each asset. As a result, 100 transfer...
Hi all, Can you please provide a simple and basic use-case to explain the Depreciation functionality showing how all the related fields are involved (in the attachment)? Many thanks,Tommaso
Hi Team, I would like to created a Dashboard that shows the Hardware Asset Table Accuracy Metric (alm_hardware). I have created this manually in Excel but not sure how can i create the same in ServiceNow. Please can someone help me or guide me as how...
TCR - Analysis - Massive contract load in Procurement Module (ServiceNow)
I am working on the asset_task table. on the list view, the asset column shows empty for all task types EXCEPT Consume Asset Tasks. But when I click on one of the records in this table, the asset field shows up on the form for any task type. How do i...
I have an issue when I try to create a purchase task, and the form allows only 1 model choice to represent the product. No issue with that I understand the logic and the reasoning. Here is my issue: I have a Supplier (CDW) who will image and engrave...
Not able to finish this activity,1. Opt-in to the Content Service for all hardware models.2. Exclude the hardware model for the Toshiba Portege R835-P81 from the Content Service.3. From the Hardware Asset Workspace Model Management view, determine ho...
We retired about 1500 laptops but the ITAM Licensing Resource Counts are not reflecting that. By default in the code - Retired are excluded but I still see them. What job needs to run to get these updated? We have run hardware normalization as wel...
We are reimplementing and previously customized Asset information such as the Cost Center, Owner, etc. into the Configuration Item table instead of utilizing the Asset table. However, we aren't fully implementing Asset. Right now it will only be bas...
We're continuing to build out our asset lifecycle within HAM and have a situation that does not have a clear solution and I'm sure we're not the first to run into. We have an external stockroom that handles provisioning of our end user devices. We or...
I want to cross check/configure below things on my instance need help for the sameHardware model normalization is configured and enabled in the instance.Manufacturer, product, and model data are standardized according to the normalization content ser...
I am trying to give filter for 'Asset.substate' from filed value and I first select 'Asset' then 'Show related field' but no fields are showing here instead showing 'Shows related fields to the fields valuesCan you please suggest me how to do this st...
