Resolved! Source Request Vendor Purchase question
Hi All,What setup I need to do with the hardware models/vendor catalog/Core Company table to see the count in Vendor Purchase from source request. Thanks
Forum Posts
Asset upload recommendation for monitor, docking stations, UPS, Headset, etc
Hello Everyone, We need to recommend the best approach for assets like docking station, headsets, mouse, keyboard, printers, UPS to customer in their environment. We have currently uploaded the above assets in alm_consumable table and by default Serv...
unable to add Users to User entitlement on Software License record
Hi, I am trying to add the Users under User Entitlement on the License records. But it is not working. It was working before Zurich upgrade. Please let me know if anyone know what's going on.
Need assistance to generate PDF document via UI Action on purchase order record
Hi, I am trying to generate a PDF document via UI Action on Purchase order form. I have a data inside Word document and using PDFGenerationAPI() to generate a PDF document by converting the data in Word doc. to HTML format. But look and feel are di...
Mass search serial numbers that contain text?
Hello, I need to search the hardware table for 100s of serial numbers but only part of the serial numbers is given. Is there a way to mass search serial numbers that contain xyz? For example, I am given 1309531, 131952 and 1420341 but the database ...
Resolved! Sourcing Task - Vendor Purchase button - not working
Problem: The "Vendor Purchase" button on the sourcing task is read-only.We have HAM Pro turned on in our sub-prod, and wanted to use the "Standard Hardware Asset Request" flow" with the new model. Note, flow note workflow. Please advise if we misse...
Looking for correct answer
Question -1When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as "Match Not Found". What are potential causes of this? (Choose three.)A. You have opted out of the Content ServiceB. The cont...
PO State Change via REST API – Requested to Ordered Not Working
Hello Community,I am automating the procurement flow in ServiceNow via REST APIs from a Node.js application.Current status: - Service Request and RITM are created successfully - Purchase Order and PO Line Items are createdIssue: When updating the...
Looking for correct answer
Hello Community, I am looking for the correct answer of below question, can someone pls help. Que - What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)A. Replacement partsB. Storage costsC. Mai...
Resolved! core_company table - Normalized Company Mapping Tab
Hi, Can someone explain to me what it means when the company is normalized? Is there a particular job that normalises the company in the table? See attachment as an example What is the best way to keep this table tidy and to avoid any duplicates? Tha...
How to transfer more than one asset in a transfer order line
I have a requirement to transfer more than 1 asset from stockroom A to stockroom B. But if i select Model first then it makes the Quantity Requested field read only and if i do vice versa i.e. i put Quantity requested 10 then i get an error and it se...
How to link cis to asset for old records
There are assets with no ci linkage and ci with no asset linkage but both of them having same serial number, we need to make sure both are linked. What is the best and safest way to link those?
Resolved! Eligible for Refresh
How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?
AMDB of PMIKRYSNL8157, you will see that the CI has changed to pmi-bbyenop0dacfh
Hi Community, The user has reported the issue as follows:1. This PC was attempted to be built using Factory Autopilot.As you can see, the AMDB CI name was changed to a different name. We suspect this issue occurred because the build proceeded without...
