Hi Team,Synchronize fields to sn_hr_core_profile : this properties "sync.exclusion_fields.profile" exclude now issue is this "when I try to exclude the field which has been dotwalk and added on HR profile field .user.location It didn't work. it synci...
Hi Community,I’m working on a requirement in ServiceNow HRSD involving a flow . This flow generates two DocuSign tasks — one for the Invite Letter and one for the Outcome Letter.Current Behavior:For the Invite Letter, the HR task is created within th...
Hi Community,I have a requirement where I have to show " Business time left" field from Task SLA on our HR case form.What I did is : Created a reference field which refers to TASK SLA table. From this field, I have dot walked to "Business time left"....
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Hi Team, Hr onboarding profile Users are getting redirected to a different service portal for 'Pre Hire' User Type, even if they are opening a different service portal. Could you please help with where\how I can find where this redirection is set up....
Hello Community, I need to display some values of the HR Case's fields to the Approver, in an Employee Center To-Do Approval Request.In the "Details" tab. How can I achieve this ?
Hi All, My requirement is I want to remove the dropdown of catalogs.means The Overview Page should get displayed without the catalogs dropdown.All the dropdown options should be visible by default whenever he/she redirects to page. Following is the s...
Hi Community, We received the following message after cancelling an inflight “Lifecycle Event” case before all “Activity Sets” were “Finished” "XYZ" Activity Set state changed to Error because a workflow was cancelled" Wondering if anyone can possib...
Hi All , I want to add data in the Quick Links on the HR Agent Workspace Page : I am in the UI Builder Section . Please find the attached image for clarification : Also I am not able to get content id for this .
On HR case creation page, there is custom reference field - 'Request subcategory' which refer to custom tables 'Global Request subcategories' table, which stores subcategory mapped based on Subject person's country and the associated HR service's Rec...
Hi Team, We have got the below requirement from the client. Could you please help on achieving either one of the 2 solutions as asked: An email comes in on a closed case; instead of placing the email in the closed case – can there be functionality to...
Hi allI need to create a create a UI action that let users download an Excel Template and import Multiple Records into a Table (Bulk Upload) just like the ServiceNow OOB import feature. How can I achieve this? Any insights on this is appreciated.T...
Hi All, We have an issue where the activities under an activity set are not triggering in a lifecycle event. While testing when we manually trigger the activity set by setting the workflow context trigger, the state is set to finished but no tasks ar...
Hi Community, I have a Business Rule which updates 2 HR Case Fields values: State -> Work in Progress, Assigned to -> HRlegal Test When these fields are updated, I need to refresh the Form in the HR Agent Workspace for HR Case Management to see ...
Is it possible to enable AI search in Recommended Actions for HR Agent Workspace?I know in the CSM Workspace it is possible but it does not seem to be possible for HR Agent Workspace because the UI builder page 'Recommended Actions Expanded Search' d...
