Our watch list users have access to the HR Case in the Portal but can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this information?
Hi Team - IN esc portal - how to add white background box with inside text on the banner Present HTML and CSS scirpt HTML <div ng-if="data.topic.active" class="topic-container" ng-class="{'mobile-border': c.data.isMobileApp }"> <div ng-class=...
When i Click on the New Request Button It is taking me Here Now on the Search Filter where it says Search Catalog, I should be able to see the Knowledge Articles Any Help would be appreciated, I tried all the possible ways of Doing it but nothing Wo...
Store and open a video in a Knowledge Article
Hi Team , can any one please help me on this esc portal paragrapgrah alignment . Current source code from instance option we need like below we need like above attached How to configure this can any one please help me on this , also how to Te...
Hi Community,I have a requirement to increase the maximum number of open tabs in HR Agent Workspace from 10 to 20.Business Requirement:HR agents frequently work on multiple HR cases simultaneously. The current limit of 10 open tabs requires them to r...
When an HR Agent clicks the out-of-the-box "Compose Email" action, the email body should automatically include the last 5 comments from the HR Case.What I have tried:Created an Email Client Template.Added a Mail Script to retrieve the last 5 comments...
Using the Australia release I am trying to add HR task template description translations as per the following instructions https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/translation-of-hr-cases-and-tasks.html?sectio...
Hi Community,I’m trying to use the out-of-the-box dashboard available in Agent Workspace for HR Case Management (HR Configurable Agent Workspace). However, I’m not able to see it on the front end.Has anyone faced this issue before or can guide me on ...
Hello Community,Our organization is planning to integrate Workday with ServiceNow HR Service Delivery (HRSD), and I am part of the ServiceNow team responsible for understanding the implementation requirements.I would appreciate guidance from anyone w...
The HR Agent Workspace has the following widget below: This widget only shows the top 10 counts of all available HR Services in this widget. As you can see, even though there are 158 cases, there should really be 356, as there are about 22 HR Servic...
What are the most effective strategies your organization has implemented to improve HR service delivery efficiency while maintaining a positive employee experience?
We started using the standard ticket page for HR a few months ago and have found that our watch list users can't see the case header information like "opened for", "assigned to" and watch list". Is there a way to update their view to add this informa...
How can I create a draft email in SNOW to autopopulate the fields.
what are the new features in HRSD 2026
