Case Deflection with HR
We need a report to build case deflection for HR . Did anyone achieve it before if yes can someone help
Forum Posts
How to display an MRVS in an HR task that should be available only on 'My Tasks' not Employee portal
I am trying to implement a solution in HRSD where each employee will receive a task once per year prompting them to complete the form, which will be accessible via their "My Tasks" list rather than through the employee portal.An MRVS capturing benefi...
Resolved! What are Discuss button and Associate button in HRSD lifecycle event case form
What does the Discuss button and Associate Interaction button do in the HRSD lifecycle event case form view. What is the use of these UI Actions? Please Explain
Corrent ActionName is not populating for Close Complete in Workspace
Hi All,When I am trying to execute onSubmit Client script using actionName="closeComplete" Condition, but everytime actionName is coming as "sysverb_ws_save" , and client script is not running. I am trying to execute glidemodal pop up when actionName...
Custom workflow is not getting triggerred in Yokohama pdi.
Hello,In the service now documentation, it mentions that if there is no condition set to a workflow, it will be triggered upon create of a record on that table.In our upgraded client instance, the workflow works just fine.In my Yokohama PDI, the work...
Document is not getting generated after preview
Hello team, I have selected document template and after preview i am getting below error and logs. Can someone please help with this. Its for ootb document template and as well as custom document template.Error: Logs:Request : <sysid> failed with ' C...
Is "HR service activities" workflow an OOTB workflow?
Hello experts,We are having an issue with "HR service activities" workflow. Even though our hr service is already configured to use flow in its fulfillment type, the workflow still runs. Unfortunately we are not the one that started the development s...
Change default typing indicator (3 dots animation) in virtual agent
Hello everyone, how are you? I would like to change what is displayed while the Virtual Agent is "typing" a message, those three animated dots. Could someone please help me by telling me how to do this, or if it’s not possible, let me know that it ca...
Attachment mandatirt
I want to stop submitting HR task if there is no attachment. It is not working on HR Agent WorkSpace.I have written Before Business Rule to check in the PDI, it is working. In my dev instance it is not working.Note: All HR Task are getting trigger by...
Resolved! Document Templates preview and PDF generation fail on Zurich — HTML→PDF conversion returns no bytes
I’m facing an issue on a Zurich family instance with Document Templates and PDF Generation Utilities. Here’s the scenario:In my Yokohama PDI, clicking Preview on an HTML Document Template works fine and generates a PDF.On the client Zurich instance e...
How to hide visibility of one particular Email Client Template in HR Agent Workspace according
How to hide visibility of one particular Email Client Template in HR Agent Workspace according to record.1.I have created one Email Client Template -Testing Template and added it to 'sn_hr_core_case_workforce_admin' table and also applied condition t...
How can I give access to a Record producer to the manager
Hello Everyone,Help me with this!Scenario: Employees of a particular country have access to a record producer, but there are employees whose managers are not from that country but they need access to this country. I can give access via static conditi...
how to disable checklist edit option in hr agent workspace
As an analyst, there is an edit button on the checklist when viewing. Can this be disabled so analysts cannot edit the checklist?we need to disable this edit option in checklist list Regards,Siva Mani.
Transform map Workday
hello All, I am doing workday Integration and pulling the data into HR profile staging table and it is coming correctly,then I have an OOTB transfrom map from HR profile staging to HR profile table.But when the data loads in the staging table , it do...
content item with external link
Hello, if the end-user click on the content item with an external link most of the time the user will be redirected to the external link.However, sometimes the user will see this view (see screenshot) still in ServiceNow and then have to click on the...