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Not authorized to send an email

Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this 

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pavan patil by Tera Contributor
  • 701 Views
  • 5 replies
  • 0 helpfuls

Resolved! Survey Trigger on Date Question

Hello, we're looking at using surveys for our new hires that trigger five days after they start with the organization. This does not seem to be possible with the existing trigger conditions, however. We're holding the employee's start date in their u...

maxstnr by Tera Contributor
  • 447 Views
  • 3 replies
  • 1 helpfuls

Resolved! Give case creation option in virtual agent designer topic

Hi, I have a requirement where the user wants that when the live agent chat option is selected on the pat topic and if it doesn't get picked up by any live agent within 5 minutes then it should give the case creation option to user. How is this possi...

SNPI - Agile Planning

Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...

Employee Document Management - Bulk Import

We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...

nmaneely by Mega Sage
  • 549 Views
  • 1 replies
  • 0 helpfuls

We are integrating ServiceNow with SAP SuccessFactor

Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...

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On Universal request creating associated tickets

Hi team,Can anyone help me!In Universal Request, under Related Records → Associated Tickets, when I try to create a new ticket from there, the Universal Request number is not being populated in the Parent field.

Sept Session

When will the Webinar on September 10 for Zurich Updates be ready for us to review again?

Rename of exixiting COE: HRSD Servicenow

Hello All,I'm working on a requirenment where the Client had asked to remane the COE that are provided OOB in HRSD of Servicenow.Can anyone please help me with the steps for renaiming the COE.Thanks & RegardsSakib Ali.

SakibAli by Tera Contributor
  • 440 Views
  • 3 replies
  • 25 helpfuls

Assigned to gets auto populated with the logged in user.

Hi guys ,When a user creates a HR Case and if the user belongs to that Assignment Group which is getting added to case while creating and if the user is member of that assignment group then assigned to gets populated with that user. How to stop this?...

kumaar by Tera Contributor
  • 372 Views
  • 4 replies
  • 24 helpfuls