Add image to text response in virtual agent designer
Hi,I want to add a little image of a cart for a text response along with the message for one of my designer topic. Is it possible to do, if yes, how can it be achieved? Thanks in advance!!
Forum Posts
How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?
Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...
I have to set notification subject.
Hi, I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...
HRSD Onboarding
I need to trigger onboarding lifecycle event through hr profile employe start date update.I create onboarding lifecycle event and given trigger type condition and given condition is employe start date on Today.But it's not work when I updated hr prof...
CIS-HR help to understand the answer
Question: If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?I have been seeing two different answers to the question, but I didn't find the properly explanation to understand what is correct. ...
HR Profile and Job Framework
Hi, We are busy enabling the HRSD Enterprise module, and want to ensure we have all our current HR Profiles mapped back to a Job Profile. We have created our Job Families, Job Profiles, and have created all the HR Profiles. What is the recommended wa...
Resolved! HRSD Manager Hub
From your experience, which Manager Hub widgets or configurations have provided the most significant value to your managers? Please specify why these were so impactful.
How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp
I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...
Filter the category dropdown options based on the user logged in
Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...
SPNI Agile Planning
I have gone through the tasks multiple times and tried following the instructions from previous posts and still getting the following errors Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Develop...
Resolved! SNPI - Agile Planning
Create a theme, epic, backlog, and a sprintAdd the stories to the sprintReview the product backlogi did all the above plan phase and validated i got a validation error as " did you create SNPI labs sprint" please help me to find the root cause
Future granular delegation
We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation. Has anyone had th...
HR Queues (Transfer queue)
How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...
How to add attachment on the HR case using catalog attachment variable type?
Hi,Hope you are doing well.I have an 'attachment' type variable in my record producer. When the user uploads any attachment, I want the attachment to get saved in the record created. But instead, it is hiding it.I can see the entry created in sys_att...
Resolved! Is it possible to get click rates in quick links widgets? in esc portal
Is it possible to get click rates in quick links widgets? to see how many visitors to the particular quick links in esc portal
