Resolved! Form I-9 & E-Verify integration with Servicenow
Is there Form I-9 & E-Verify plugins or Apps from Servicenow app store we can use to integrate with Servicenow?
Forum Posts
Resolved! Need Real-Time HRSD Use Cases with Solution for Hands-on Practice
Hi Community,I am currently learning and practicing ServiceNow HR Service Delivery (HRSD) and would like to get some real-time / industry-level use cases for hands-on practice.Can anyone please share:Real-time HRSD business use casesCorresponding tec...
Advanced Work Assignment - Agent Presence Issue
Hello, wondering if anyone has ran into this. We are using Advanced Work Assignment for HRSD and since 2/23 our agents are reporting their presence state is being changed from Available to Offline (which we call "Out of Office" in our instance) witho...
HRSD
Can any one please tell me that what's the much minimum percentage required to pass servicenow cishr certification exam??
Resolved! HR Agent Workspace – Close Notes not visible when using Close Complete Button
Hi Everyone,I am facing an issue in HR Agent Workspace with the Close Complete action on sn_hr_core_case_payroll.Requirement:When State = Close Complete (3):Close Notes should become visibleClose Notes should be mandatoryCase should not close if Clos...
Resolved! Prepopulate the fields while creating child case
Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...
HR Template link Templated and addition field usage
HI @Ankur Bawiskar ,In Hr Templated what is the used of link templated fields and extra tab fields .can you please provide me the some examples
Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)
Impact Value Management Data Collection for HRSD - is there a plugin available in store (Zurich)Store app not showing HRSD specific Impact Value Management plugin. I can see other 11 plugins for ITSM, HAM etc, but not HRSD specific
Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?
Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?Use case - Ticket volume is <5M recordsRequirement - PA dashboard - Bar chart showing the average SLA duration for closed or resolved HR cases., grouped by available options...
Resolved! Make the To field not mandatory for Activity Stream Compose in HR Agent Workspace
We noticed a change in our environment recently where the To field in the Activity Stream Compose modal in HR Agent Workspace is now marking the "To" field as mandatory when composing an email through Agent Workspace.Is there any way to make the "To"...
Rearding creation of approval tasks
Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...
Play .wav files diectly in workspace
Howdy all - trying to figure out something that seems like it should be straightforward (alas, it is not)... I'm in HRSD, in HR Agent Workspace, trying to figure out how to have a window or pop-over that appears and plays .wav attachments when the at...
Campaigns for Employee Events
Hi everyone! Does anyone use campaigns (Content Experiences) for mass employee events like yearly policy/handbook signatures? We’d like to use a campaign for this but were recently told by a SN rep that any content in a campaign schedule with a “to-d...
LifeCycle Approval Activity not working
Hi,Good morning,I have created one approval activity under one activity set. And selected the approver from case (Subject person Manager). The activity get successfully completed but there is no approval generated by the activity. Please help me out ...
