Translate option in HR Agent workspace
Hi, I am looking for an option to translate the "available" label to another value in HR agent workspace. We have localization available. Can someone point me in the right direction ?
Forum Posts
Issue with Now Assist Panel
Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update
How to add Checklist type Template to HR Task
Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...
Dashboard Not Found – Admin Also Unable to Access
Hi Community,I'm encountering an issue where a Performance Analytics dashboard is not loading. I receive the message "Can't display this dashboard – The dashboard that you are looking for was not found" (screenshot attached).Even when logged in as an...
Cant able to view audit history of user table
Hi Community , We want to enable the audit history for some user because , we haven't revoked the access for the user and we we can see updated by system , we want to check which has been done and who did the changes
Resolved! Variable Editor is read only in interaction table
Hello Experts, I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need ...
How Predictive Intelligence is different from AI agent Triage in ITSM ?
How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields
CSM Workspace – how to change default font (style/size) for “Compose Email” editor?
I’m working in CSM Workspace and using the Compose Email action from a Case record.When I open a new email draft, the rich‑text editor in the “New Email Draft” tab always defaults to Verdana, 10pt . I would like the default for agents to be Times New...
Resolved! HRSD: Recommended scope for Lifecycle Events and triggering HR Service
Hello everyone, I got a bit confused regarding the application scope to be used when creating a Lifecycle Event and the HR Service that triggers it. I'm building a LE for on/offboarding and looking for best practices or what to take into consideratio...
Resolved! How to add a new field to HR Agent Workspace Employee Card
How do I add a new label + field value to the HR Agent Workspace Employee 'Contact Card'? See provided attachments.
SNPI - Agile Planning
Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...
SNPI - Agile Planning
I was doing the simulator tasks and stuck at the place where it is asking me to assign all HHD Stories to the Application Development theme and HHD Application Development epic?. I have done it all but still facing the same error. Not sure how to pr...
Getting error Scope does not have write access to table sn_doc_task_execution
When we are trying to do Initiate document tasks getting an error It happens when Signing Type is selected as DocuSign when Signing Type is ServiceNow Tasks gets created in the HR case.We tried creating Cross Scope privileges by following https://su...
HR Case Default View Frozen — How to Change Default to HR Workbench for All Users
Hi,I’m having an issue with the HR Case default view in our instance. The HR case form "default view" seems to be “frozen” on the standard view and I’m unable to switch it to the HR Workbench view for all users. Even when I manually select HR Workben...
encrypted field value does not show in html document template
Hi All, facing one issue:we have encrypted field in HR total rewards case ..that is salary field , we are generating employment document using document templates and used salary field to show salary in document using ${annual_slaary} but always salar...
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