Dear Team, We could see normally Case are getting created when email sent to a listed Email id, but in one scenario it did not work as we saw from Flow, "TEST Run Error" we got error as "Cross scope access" we did checked access was granted as per r...
Related to HRSD: There is an OOTB notification: HR Case Approval Rejected - which is triggered by the event: sn_hr_core.approval_rejectedWhen I searched the event it says it is fired by workflow. So I searched the workflows and there is one relevant ...
Hi Team - we have issue in HRSD we are trying hit - https://devPPPS.service-now.com/kb after that we are not able to redirect to knowledge page getting bellow error - can any one please help me why this issue where i need to fix this issue ple...
Hi Everyone , Kindly do let me know what is purpose of awa_queue filed in HR Tasks table and why it is created ?
Hi, I am new to HRSD and have been exploring the module to understand its functionality better. While reviewing the HR Case Creation Configuration, I came across the fields "Priority Table" and "Priority Column." I am not entirely clear on the purpo...
I have added a checklist in a HR Service however when I am creating a HR case selecting that HR Service, checklist is not coming into HR Case. I have also configured related list and moved checklist to right side.
Hi ServiceNow Community,I'm working with HR Service Delivery and need help with activity sequencing in an Activity Set.Setup:Activity Set: "Pre-Hire"Activity 1 ( fullfiller)Activity 2(activity container that conatins one task)Goal: I need Activity 2 ...
I wanted to summarize the email visibility challenges we discussed, along with the current workaround the team is using.Summary of IssueWe are seeing two primary challenges when engaging HRBPs or other HR COEs, and others outside of HR Agent Workspa...
Hi There, Another requirement. Is there a way to generate a report that will show who triaged a ticket?not necessarily the assigned to field as some tickets are transferred by another group member or supervisor at a certain time.It will normally ap...
Hi Guys , I need to track and display the duration spent in specific state transitions within the HRSD module using the Metric Definition table.The requirement is to capture the time spent when a record moves between the following states. Ready ...
If a ticket is created via My Info Centre form, is there a way to monitor any additional comments or worknotes entered by the sender via a field in the HR case table? Looking for a way to create a widget or report based on Additional comments and Wor...
I have two questions in regard to Manager Hub configurationMy first question is about the Overview page, in the Manager Hub Team Brief's Widget Instance Options, there is a place for "Task ID" and "Approval ID". What configuration settings are these ...
Hi All, I am new to Journey Designer in ServiceNow HRSD and need help in creating one for Leaves of Absence. We have a catalog form from where depending on whether the leave type selected is parental or Military, it will trigger a journey specific to...
I have created a formatter for the HR Case and HR Task form using the OOB UI Macros as mentioned in the docs - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable...
I would like to track individual usage (i.e. views) for specific UX Lists in Agent Workspace for HR Case Management. I have done some JavaScript in the EC Pro to fire custom UA Events on button click: var payload = {}; payload.name = 'E...