Hi Community,We have an HR service that is used to assign roles to users. We configured a Flow Designer flow with two approval steps:Manager approvalGroup approvalBoth approval steps are completed successfully. However, in the HR case Activity Log, o...
Q. Which feature prevents editing or purging of employee documents based on an HR Profile?A) Topic DetailB) Legal HoldsC) Retention PolicyD) Security Policy
Hi ServiceNow Community, I'm working through the Human Resources (HR) Unguided Simulator (Zurich) course, specifically the "Configure Employee Document Management" lab task.After completing the required steps and attempting to validate the task, I'm ...
Hi All,We have a requirement on Knowledge articles, so the stakeholders here want to view the portal by default for their country and also a view selector to see the portal for other countries. So a “HR filter” and a “manager filter” on portal for KA...
I've been thinking about this a lot. Having worked as an HR practitioner, an HRSD implementation consultant, and ultimately a Product Owner, I've seen transformation from every seat at the table. Here's what I've learned: Too many HRSD implementation...
I've heard a roomer that Workforce Optimization for HR is being deprecated, is that correct?
Hello Community, We have a requirement in ServiceNow HRSD related to PDF e-signatures.Current ImplementationA Record Producer is submitted.An HR Case is created.A PDF is generated dynamically using the Record Producer variables.The PDF is automatical...
Field highlighting does not work for reference fields in workspaces list view in HR Agent Workspace but works for Incidents in SOW. Any ideas how to highlight reference fields in the list view?
Hi all! I'm looking to better understand how other organizations define and use HR case states within ServiceNow, particularly the Suspended state.Today, our team's definition of Suspended is essentially "waiting on the employee." However, we've noti...
I have added a custom HR Subcategory field to the HR Agent Workspace Case Creation page through Case Creation Configuration.The field is now visible during new case creation, but the issue is that all HR Subcategory records are displayed regardless ...
Hi Community, I have a requirement in ServiceNow Employee Center where I need to restrict access to the Information Security menu/topic to only users who are managers. The manager status is maintained on the user's HR Profile using the Is Manager fie...
Question:When the IT System Administrator is unavailable, which role serves as the backup portal administrator?Options:A. LE Admin [sn_hr_le.admin]B. HR Admin [sn_hr_core.admin]C. Employee Center administrator [sn_hr_sp.esc_admin]D. Delegated Develop...
Hi everyone,I'm working on a requirement to send a different approval notification for HR Talent Management Cases based on the assignment group.Current SetupTable: sysapproval_approverThe OOTB approval notification listens for the approval.inserted ...
I have a requirement to introduce a Second Approver field on the HR Case Approval widget that is then passed to the Approval record and updated. I have cloned the out of the box widget and made the following changes (see screenshot 1 where I have int...
Hi All, We have encountered an issue after upgrading the instance to Australia, the "Add Approvers" UI Action on HR Agent Workspace for HR Cases is not functioning properly. When trying to add approvers using the UI action, the approver record is not...
