HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

HR Case Approvals

Hi,I am trying to work on HR case approvals, but noticed that when the HR case is created and needs approval, it can only be approved using EC and not in HR Agent workspace, tried this as HR admin as well. Has anyone faced this before, if so what's t...

'Edit' option on the 'Preview document' in HR case?

Hi,Does anyone know how to enable the 'Edit' option on the 'Preview Document' button? Buttons like Generate/Regenerate or Initiate Document Tasks are available.PDIafter clicking the Preview button, I don’t see the Edit option, even though the SN docs...

miro2_1-1758536479761.png miro2_0-1758548248618.png miro2_0-1758536334127.png
miro2 by Mega Sage
  • 222 Views
  • 1 replies
  • 0 helpfuls

Resolved! HRSD suite of applications and release info

Hi,Can anyone share the latest suite of applications in HRSD along with the categorization? If any pictorial representation is available it will help.Example: Journey Management is part of HRSD Enterprise; Agent Workspace part of HRSD Pro and likewis...

Customer reply is not updating in the HR case of Yokohama release

Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...

iztgokul by Tera Contributor
  • 330 Views
  • 4 replies
  • 0 helpfuls

Change start date can be invoked from Onboarding case

Hi, I have noticed that Change Start Date HR service can be invoked from UI action under "Actions" option on the Employee Center and My Requests How this OOTB is configured?I would like to know this configuration to reuse similer situations such as C...

Auto populate fields from interaction to HR Case

Go to HR Agent WorkspaceOpen any of the interaction record.Click on Create HR CaseHR Case creation page gets opened. Is it possible to auto populate the fields on to the HR Case creation page from the interaction (like opened for, employee name, subj...

Community6 by Tera Contributor
  • 1354 Views
  • 8 replies
  • 0 helpfuls

(Temporary?) double HRC-case numbers in the HRSD module?

(Temporary?) double HRC-case numbers in the HRSD module? See the confusion of the (proven) double case numbers in the past in regard of the Leave application request form case(s)There have been several complaints about cases that have been submitted ...

RaginiP_1-1758278959899.png RaginiP_0-1758278888598.png RaginiP_2-1758279117834.png
RaginiP by Tera Contributor
  • 299 Views
  • 1 replies
  • 0 helpfuls

Resolved! Survey Trigger on Date Question

Hello, we're looking at using surveys for our new hires that trigger five days after they start with the organization. This does not seem to be possible with the existing trigger conditions, however. We're holding the employee's start date in their u...

maxstnr by Tera Contributor
  • 468 Views
  • 3 replies
  • 1 helpfuls

Resolved! Give case creation option in virtual agent designer topic

Hi, I have a requirement where the user wants that when the live agent chat option is selected on the pat topic and if it doesn't get picked up by any live agent within 5 minutes then it should give the case creation option to user. How is this possi...