notification
How can we change the font style or size of subject line of the notification in service now?
Forum Posts
Knowledge base
Hi All,We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user cr...
Enable NEXT EXPERIENCE in Vancouver release
We have an issue while enabling Next Experience in the instance globally. We already enabled "glide.ui.polaris.experience" Property but not able to turn on the now experience.
Knowledge Article rating
Hello,We have install below plugins for KB article rating and KB feedback task:1) com.snc.knowledge_advanced2) com.snc.knowledge_serviceportalUsing above plugin we made some cutomization that when user set the rating below 2/3 then automatically a 'k...
Group manager is not able to add/remove member
Hi all , Group manager is not able to add /remove group members in the group and also he is able to see edit button. while clicking the edit button able to see slash bucket but after save user are not removing or adding the group.Can anyone help me i...
In Washington DC Version Indoor Mapping once we try to Import the CAD file it is not loading
In in Washington DC Version Indoor Mapping once we try to Import the CAD file it is not loading Properly Kindly check on the below SS
group manager is not able to add/remove members in the group
Hi All. Group manager is able to see edit button but he not able to add/remove members in the group . Can anyone help me regarding this issue. Thanks ,
Review keywords in Knowledge Article Attachments
Hi all, since AI Search indexes attachments, is there any way we can search these attachments for a specific keyword? For example, I would like a list that reflects all the attachments that contain the word "Leave".
Automatic HR case assignment to Group
Hi All / @Sandeep Rajput ,We have existing use case where HR case created automatically by schedule job based on the Day -10 logic which is based on the current date to Hire date in HR profile. let's hire date is 19th April in user profile from curr...
This is a tiff file .tiff has a prohibited file extension in ServiceNow
Hi All,This is a tiff file .tiff has a prohibited file extension in ServiceNow while attached the .tiff file in HR case, however we have added file extension in system property, receiving error.
change Report in Team insights configuration in manager hub
I see the document<Configure widgets (servicenow.com)>.and want to select another report to display.it said"In the About the team or Employee Journeys, click the Edit icon.In Reports, select the reports that you want to display in the widget. Specify...
Is there documentation about what is included in each HRSD COE?
We have HRSD and we are looking to create a roadmap of how/when we roll out each HR "product" internally. We want to cross-reference our internal list against what is offered by HRSD COEs out of box, but I can't tell the best way to do that.Is there ...
How to use "Map to field" on a variable set
Hi everyone! I have a variable on my variable set that I want to use to populate the value on the backend when creating an HR Case.Since map to field doesn't work on variable sets, what is the best way to achieve this? Kind regards,Sérgio
Resolved! Reference field not showing users in HR Agent Workspace.
Hi all, I am dealing with an issue in HR Agent Workspace. For one of our HR services, we have additional reference fields for Representatives. The issue is that when some of the users want to choose the Representative it shows "no records to display"...
Catalog items count not displaying in Faceted widget Service Portal
Hi, Please check the attached screenshot, the "Request something" is showing as 0 though there are related catalog items found, Please help
