Hello all, • We’d like a UI Action (button) labeled ‘Reopen Case’• The UI Action should be only visible to Managers and ONLY when the Case State is ‘Closed Complete’, ‘Closed Incomplete’ or ‘Cancelled’• When used, the Employee Relations Case...
Is their way create record based on survey response.
We have a related list present on Agent workspace for HR Cases for specific HR service only, we want that this related list records should open in native view. Is there any way to achieve this requirement?
We have an issue with all our audiences created in Manager Hub scope (table: sn_cd_audience). When someone with role sn_cd.content_manager and/or sn_mh.content_manager try to apply these audiences on news articles they create with content publishing,...
Hi thereWe have a lifecycle event with 5 phases. One of the tasks in the final phase requires some rework as the task is assigned to only one person and we would like to add in a decision table to assign it to other people based on certain parameter...
Are there any impacts to portal if there were a name change to a Knowledge Base?
Hi,I have a scenario in which we are pulling the value of the connected content from backend and retrieving the values in a widget. These however are getting auto translated which we do not want. Is there a way by which we can stop this auto translat...
Hi Everyone,I wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i.e. SLA at risk, High Priority Cases, and All cases.I added new row in sn_hr_agent_card_config however doesnt appear under overview...
Hello All, Has anyone used hr service fulfillment type as advance?? If yes ,then can anyone explain how does it work?? I have created one HR service of fulfillment type as advance and created one "test" workflow attached to that and one service ac...
Hi Guys!I need to update all the records on the ''sn_hr_core_profile'' in order to run the on load/on change client script that I created. The script autopopulates the ''u_year_end_date'' field based on "employment_end_date" field. The thing is in li...
Hi, I am working on creating SLA for multiple tables and when i have made my conditions according to the requirements its working fine. However when testing i noticed that the status shows as cancelled when the SLA is done, you can see from the pictu...
HiHow to arrange the text alignment correctly within the background color in css in widget configuration ,Given the expected and actual screenshots below CSS in widget i have given :div {background-color : lightblue;width :auto;height:100px;} Actual...
Hello All, I have created a Playbook on Requested Item table and I'm trying to add that playbook on RITM page in Service Operations Workspace but its not showing their. I have followed all the steps mentioned in the ServiceNow Docs link but still not...
For only 1 specific HR Service, I would like to do the following:Prevent the agent from keying in additional comments box via native or Agent Workspace.If 1 is not possible then to ensure that Additional Comments do not appear on the front end for th...
