Hi Everyone,For the users who belong to Argentina location, whenever they are trying to give the phone number in the format -> "Country code + area code + 8 digits (6 or 7 digits Optional)" They are facing some challenges.They are getting a pop up - ...
Hi All, Can you please help in writing BR for adding virtual agent topic block under customised HC service support as show in the below picture.
Hi everyone, I am working on Human Resources core application. for our case form we have a multiple count field which is placed after state. Configured through form layout. now we are facing issue that under Related search this field is viewing. n...
We have selectBox variable Rank on record producer and values are reference to sys choice table. choice values are like below.NW01, NW05, NW21, NW23BY01, BYC1, BYC3, BYC7, BY04, BY04for example, on form load the Rank variable has NW01 value. if user ...
Hi all, I've been running into an issue with newly created lifecycle event cases. The assignment group is assigned correctly, but the "assigned to" field is left blank, despite the fact that there are multiple users in the group. I've never experienc...
log in the back end of service now, in the menu ALL , some users don't see the full menu for knowledge (published, create new, unpublished etc....) ; they just see knowledge and home pagewhich role its needed?can anyone help?
remove contingent workers from hr profile where cost center is not HR run transform script in servicenow
Hi All, I have a requirement to create a HR ticket through Catalog Task. I heard about Universal Request however no idea how it works?Could anyone of you please let me know whether my requirement will be fulfilled by UR or any OOTB's application modu...
Hi we are using the proactive prompts for virtual agent icon which ServiceNow has been released as new feature for utah version, configured all the OOTB functionality, but for HTML message which it shows as message for user we need a enhancement.As a...
I have some questions regarding query business rules in ServiceNow, and I'm hoping to gain some clarity on how they operate.I currently have two query business rules configured, one is out-of-the-box (OOTB), and the other is a custom rule. Both of th...
Hi All, We have a requirement to show the record producer variables to the HR task level over the ESC portal as currently these variables aren't visible to the person who is been assigned to this task from the portal. Scenario: When an employee from ...
how to restrict a case in hrsd
Hello Experts, When creating an HR Template for the Lifecycle Event Activity, you have the option to assign a checklist to it and add checklist items to that template. However, problems arise when you need to move the developed Lifecycle Event to ano...
Hi team wanted to know if an organisation wanted to look at going down the path of replacing Successfactors and Servicenow HRSD combo. Would Workday be able to easily replicate what servicenow hrsd module does for example almost 100 forms , different...
