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Resolved! Limiting Read Access Based on Location

Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario.  We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...

maxstnr by Tera Contributor
  • 720 Views
  • 2 replies
  • 2 helpfuls

Team insights configuration in manager hub

Hello everyone,  I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.    

Client role assignment schedule job

Hi All,var hr1 = new hr_Utils();    h1.removeRolesAssigned(userSysId);    hr2.matchingPortalRoles(profile);Can you explain what the above code does?

kali by Tera Contributor
  • 292 Views
  • 1 replies
  • 0 helpfuls

Knowledge feedback task

Hi All,In knowledge feedback task there is impact and priority how does the system take this value and where to put configurations for this

kali by Tera Contributor
  • 388 Views
  • 3 replies
  • 0 helpfuls

Resolved! Why is work notes list collector not available for HR Case users

Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...

Jeff77 by Tera Guru
  • 703 Views
  • 4 replies
  • 0 helpfuls

Hide list collector variable

Hi all,I was having two variables i.e., for example request and type where request consist of two choices( a and b) and the type(list collector variable) consist of 5 choice. when i select the request  i.e. choice a then only 4 choice has to be displ...

Community Alums by Community Alums  
  • 351 Views
  • 7 replies
  • 0 helpfuls

How to add a Watchlist to a widget in Employee Center Portal

Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...

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rafas_2703 by Tera Guru
  • 1324 Views
  • 3 replies
  • 3 helpfuls

Resolved! How to send attachment from instance to another instance.

Hi,  How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...