highlight VA icon for first time users
Hi experts,We are introducing chatbot newly to users on portal and we will have announcement on the banner.Can we also highlight VA chat icon with some text when they first time login.TIA
Forum Posts
Lifecycle Events - Activity Field Mapping - not working in Workspace
Hello HRSD Experts, I have an activity in LE that is of type Catalog Item. I have set up Activity Field Mapping in a way that subject person's HR profile is mapped to a variable in this Catalog Item.If that task is approached from Employee Center, th...
Events in service portal
Hi,I have added a filter .. this is not working. Is it correct way to add filter on upcoming events?It should show like that..
MRVS hidden varible visible on rows
Hi experts,We are using MRVS and hidden few variables using UI policy but in row view, hidden variables also visible which is not expected.In below example, we have hidden 'Employee HR country code' on the form but visible in this view. How can we hi...
About the widget "Standard Ticket Header" on the hrm_ticket page
After creating a Lifecycle Event Case, when I open the record, I see a page like the one in the image. Where do the "New Hire", "HR Specialist", etc. shown at the top of the widget come from?Also, if I want to display the contents of other fields her...
Want to use Participant email & Participant Name Adobe sign Integration
Hi All,We are trying to use Participant email & Participant Name for Adobe sign spoke based Integration as per product documentation.Product Documentation | ServiceNow Instead of Participant want to use "Advance Script' & getting error. How can we us...
gs.getMessage() not working in BR
Hi , I am trying to apply translation on the task description. For this, I have tried using gs.getMessage('string') call in the business rule which is displaying only English translation and not the other language translation.Have updated the transl...
Resolved! If the category is changed post adding attachments, an alert message should popup on front end porta
In order to create a HR case we fill all the mandatory fields category and sub category. when the user changes his mind to select other category ,its dependence field sub category value is cleared ,where I am failing to popup the alert message post t...
I have to do integration from ServiceNow to third party application.
Hi, I have to do integration from ServiceNow to third party application for my learning purpose. Can anyone please confirm which third part application I can use for free or can we use postman for this ServiceNow to third party application. Regards...
change state of HR Case
When a record producer is submitted with an attachment, we need to change the state of the HR Case to Ready and also send a notification.Can anyone tell me how we can achieve this Thanks in advance!
How to add a button on a record producer in Employee Service Center Portal
Hi everyone! I was wondering, Is it possible to add a little button with image and everything on the front-end (Employee Service Portal)? FYI: The Catalog Item is created via record producer. Other thing is, is possible to add this button / function...
gs.getMessage call in BR not working
Hi , I am trying to apply translation on the task description. For this, I have tried using gs.getMessage('string') call in the business rule which is displaying only English translation and not the other language translation.Have updated the transl...
Resolved! Document Template translate choice values based Subject Person language
Hi all, We've created document block content that is dynamically displayed based on the Subject person's language. Unfortunately, when the document is previewed or generated, the HTML variable choice values are translated based on the current HR age...
Alumni service portal
Hi All, How to setup Alumni service portal for offboarding process in servicenow
Send Reminder Mail
Hello All, I want to send a reminder mail to 'assigned to' person after 5 days of record creation(If state is not completed of record).How can i achieve this?Please help on this. Thanks,Charan sai.
