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Agent Chat Queues

Hi Can someone help me in setting up queues based on the payroll country vale from HR profile table. Have written a script below, please let me know if I am missing at something. (function executeCondition(/* glide record */ current) {    if ('intera...

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Issues reporting on employee relations tables

Has anyone had any luck reporting on the employee relations tables? With the Corrective Actions and the outcomes being on different tables, it is difficult to report on this. We have a database view but are seeing a lot of duplicates. Any suggestions...

Resolved! pdf attachment in the email body of notification.

Hello all, I was working on the notification body and i got one scenario where i need to attach the pdf document in the body of notification, so can i know how to attach the pdf in the email body of the notification through email scripts. 

Apoorva A H by Tera Contributor
  • 1238 Views
  • 2 replies
  • 0 helpfuls

How to disable content from getting translated in service portal

Hi,I have a scenario in which we are pulling the value of the connected content from backend and retrieving the values in a widget. These however are getting auto translated which we do not want. Is there a way by which we can stop this auto translat...

Singh3 by Tera Expert
  • 568 Views
  • 1 replies
  • 0 helpfuls

HR agent workspace landing page ( sn_hr_agent_card_config )

Hi Everyone,I wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i.e. SLA at risk, High Priority Cases, and All cases.I added new row in sn_hr_agent_card_config however doesnt appear under overview...

Community Alums by Community Alums  
  • 664 Views
  • 1 replies
  • 1 helpfuls

HR Service Fulfillment type-Advance

Hello All,   Has anyone used hr service fulfillment type as advance?? If yes ,then can anyone explain how does it work?? I have created one HR service of fulfillment type as  advance and created one "test" workflow attached to that and one service ac...

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Nivedita by Mega Expert
  • 2650 Views
  • 2 replies
  • 2 helpfuls