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How to handle position control in HRSD

 We have ServiceNow HRSD and we are looking, high level, at implementing position control within out org. I’ve heard that using the following two out-of-the-box tables is how ServiceNow recommends to do this: - Jobs Table — to track all the jobs (whi...

Resolved! Meta Keywords not working

Hi Team,I have a record producer in that I have "IT" as a meta data but when I search it on the portal to find this record producer It gives me "No result match" as result.Does any one have any idea.@Ankur Bawiskar  Do you have any idea?

Resolved! HRSD

I have created a number field 'Count' on the HR Case form. The count field value will be 1 when the HR case is rejected for the first time after case was moved to Awaiting acceptance step. The count field value will be 2 when the HR case is rejected ...

abhisek by Tera Contributor
  • 333 Views
  • 3 replies
  • 1 helpfuls

Resolved! State Transition

Hi,I got a state field in a Table with the following states New, Open, Acknowledge, Respond, Closed , Withdrawn etc. There are no validations/ approvals Required for a record to change the state , so I am thinking that a Flow is not required (state i...

Screenshot 2024-02-29 155300.png
Madhan007 by Tera Contributor
  • 679 Views
  • 1 replies
  • 1 helpfuls

quick messages

How to capture the quick messages in additional comments of activity log ?

Apoorva A H by Tera Contributor
  • 510 Views
  • 4 replies
  • 0 helpfuls

Resolved! SLA Extension for specified Records

Hi,An SLA is defined for the Task based table. Now the Requirement is for some Records, I should Provide the Capabily for the Processors to request the SLA time Extension. Is it possible to Extend the SLA time just for some Records? If so How can I d...

Madhan007 by Tera Contributor
  • 308 Views
  • 2 replies
  • 1 helpfuls

HRSD

If HR Case is rejected for 2nd time or more than 2nd time after case was moved to Awaiting acceptance step, I haveto store the rejection reason somewhere respective to the rejections like, 2nd rejection reason for the 2nd rejection and 3rd rejection ...

abhisek by Tera Contributor
  • 152 Views
  • 1 replies
  • 0 helpfuls

Can we do calculations in HRSD?

Hi there, I want to automate the calculation for notice period payments and feed that into an automated letter out of a workflow in HRSD. For example, 3 months' notice x monthly salary = 3 months x S$1000. These will already be fields in the case for...