HR Agent Workspace - how to create personalized list view for last updated by is Watchlist user
Hello - is there a way HR Agents can build a personalized list view of cases that have been last updated by someone on the watchlist?
Forum Posts
Resolved! Issue accessing the HRM Ticket Page
We have an issue where A user can access the details of a Case / Ticket via the native application, but when same user attempts to access those details via the HRM Ticket Page (hrm_ticket_page) then the user see's no details (see screenshot below):I ...
Multi variable set not getting copied to HR case
I added the multi variable set to a record producer for HR case, but it is not getting copied over to description. The script include hr_ServicesUtil has code to do it. It copies over other variable sets. Any one saw this before?
Resolved! How Can I populate HR case description in HR Task
I am having issue populating the description from HR Case to HR Task, I have a rich_description field on both HR case and HR Task and I am setting up some fields on HR Task via HR Template but it's not able to set the description from HR case in HR ...
Aborting message through UI Action
Hi All/ @Sandeep Rajput ,Actually, want to show abort message when click on "UI Action".We have called script include from server side, so that we have put condition in UI action condition.As per script logs are executed but taking wrong record value...
Hide 'Reply To' field from email composer in AW
So I am facing a very odd issue with my HR configurable workspace. So for my hr case table I have disabled the 'Display Reply-To' in Email Client Configuration for that particular table. It is working as expected and users are not able to see the fie...
Resolved! Additional Details section acting inappropriate for older cases in My requests case page
HiIn My requests case page in portal, previously we have been using our customized standard routing portal but recently we have been changed to standard ticket route as its OOTB functionality in order to show the additional details section for custom...
Employee Relations - Not able to create allegations with sn_hr_er.case_writer role
Hi, I have added sn_hr_er.case_writer role to the user and tried to create a new allegation using Employee relations HR case. I see the message 'Info MessageSave the record before associating it to subjects of the allegation' on the top and 'Allegat...
How to change or restrict the hover text
Once we create a HR Case in esc portal (Record producer) , when we hover over the description text if gives all the case detail which we need to change it.So how is it possible?
HR bulk upload is not visible for non admin access
Hi All, We have created HR bulk creation transform map in the month of 2021 but while doing load data HR bulk creation is not visible for an non admin access but it is visible in admin access. Can you suggest how to remove the restriction while doin...
Contact Support in HR agent chat
Question about Contact Support. Can this be changed and how this works - is it only informational message or some actionable items as well:
Personalise Fields on HR case in Agent workspace
Hi , Can anyone help me , I am trying to hide fields that are related to Subject person in a HR case. When the Agent clicks on details of subject person on agent workspace , it redirects to HR profile of a subject person.When the Agent open the reco...
Agent Chat call support
Hi In HR Agent Chat I am not using virtual agent. I am directly using live agent conversation. So in that case how can I edit this call support or send email features ???
Global Description on HR template
Hi everyone, I have an issue about global description on hr template. Global description is not visible at task from the portal under the details tab.The issue is, for admin the global description in admin's portal page is visible but for basic role ...
Resolved! not able to understand visibility checkout and retire Ui action
Hi All, Can you please explain me visibility condition checkout ui action : (!(new KBCommon().isStackNameDialog()) && (new KBCommon().isVersioningEnabled()) && (new KBVersioning().canCheckout(current))) , retire :!(new KBCommon().isStackNameDialog()...
