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Resolved! HR Criteria

suppose HR criteria is like Conditions are Role is Hr basic So HR service is available to all the agents who is having HR basic role. So is it possible that HR agents can raise the HR case by using Record Producer- for any User If not is there any ot...

HRSD

This HR case has been assigned back to the group as the previous 'Assigned to' user ${assigned_to} is now inactive or no longer a member of ${assignment_group} group.  I have written the above line in the notification body. It is populating the assig...

abhisek by Tera Contributor
  • 248 Views
  • 4 replies
  • 0 helpfuls

Workday integration deprecated

Hello Experts, I am very new to HRSD. Few days ago we received email from ServiceNow stating the below Our product management team has reached out to share that your instance is still on an old Workday integration (sn_hr_integrations) that was deprec...

Sruthi17 by Kilo Sage
  • 634 Views
  • 4 replies
  • 1 helpfuls

Flow designer

Hi All,I created a flow designer to create hr cases when parent case is closed complete and additional comment is inserted . The flow is working as expected but while creating a new case i am copying a choice field from parent to the child case. The ...

kali by Tera Contributor
  • 249 Views
  • 4 replies
  • 0 helpfuls

Resolved! Portal

Hi All,I am learning portal development in servicenow , can you please share any learning material on css , bootstrap , angularjs. Please free to suggest any udemy learning too on servicenow portal.

kali by Tera Contributor
  • 367 Views
  • 2 replies
  • 0 helpfuls

Auto close LEC case when all TO do task's are completed

We have a requirement where we need to auto close the case when all the Task's related to parent case is completed.No for cases it can be done easily but For LEC cases we don't not know when all the task's will be triggered because we do have some si...

Implementing SNOW Onboarding with Successfactors

Hello, We are looking our options to implement Onboarding; one of the option we are assessing is Leveraging current HCM-Suite in Successfactors and having HRSD On-boarding implemented. Seeking more info on below points:Was there any references of cli...

ARUMAGI by Tera Contributor
  • 1078 Views
  • 1 replies
  • 0 helpfuls

When approval request has been sent to user.

Hi,  When approval request has been sent to user. User has not approved that an after 3 days it should send that approval request to user's manager and when user's manager doesn't approve that approval request then it should create new approval reque...

HRSD

As soon as assigned to person of HR Case becomes inactive or removed from that group, the assigned to field must be changed to empty for that HR Case and email notification needs to be sent to the group members of that assignment group that HR Case i...

abhisek by Tera Contributor
  • 172 Views
  • 1 replies
  • 0 helpfuls

'Close complete' UI Action is not translated in agent workspace

Hello , Am facing an issue with close complete/close incomplete ui actions on agent workspace , these are OOB HR Task UI Actions have translations in standard view but in agent workspace showing only in English. I want to show these UI actions in wor...

Narayana RC by Tera Contributor
  • 417 Views
  • 1 replies
  • 0 helpfuls