Limiting Visibility of HR Cases
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04-22-2024 01:09 PM
Good Afternoon,
Would anyone have an idea of how to limit an HR Case type so that only the HR Team and the subject person can view the case details?
For example, we have a case type that contains private information. There may be instances where the manager submits the case, however if a certain type of case is selected, we need to be able to work the case in a fashion where all of the comments and notes are only visible to the subject person, not the opened for,
I hope this makes sense!
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04-22-2024 02:25 PM
Hey @MelissaPeterson
We can easily achieve this by creating a read ACL.
Can you share the more information like what is case type and i believe it's a custom field?
Please share the screenshots if you can.
Murthy