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Make assignments group mandatory

When assign to is populated on hr task then assignment group is set to mandatory and it remains mandatory even if assigned to is empty or not.How to proceed with this?

kumaar by Tera Contributor
  • 443 Views
  • 7 replies
  • 1 helpfuls

HR Lifecycle Event Error

Hi Team,We are getting the below error when we test life cycle event. Has anyone faced the issue, kindly help. Thank you. 

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Community Alums by Community Alums  
  • 259 Views
  • 4 replies
  • 0 helpfuls

HR agent workspace suspend reason gets overwritten

Hi Everyone, There's this odd behaviour that we have noticed in our environment, wherein when users suspend a case for the first time and they select the second option, it gets overwritten by the first option which was selected by default. Everything...

edosky by Tera Expert
  • 483 Views
  • 3 replies
  • 0 helpfuls

ServiceNow to DocuSign Integration

What are the perquisites to configure DocuSign Integration with ServiceNow after installing the DocuSign Plugin ?We installed DocuSign Esignature Spoke plugin and Document Template Integration with DocuSign plugin, after that we are facing issues how...

sm001086602 by Tera Contributor
  • 454 Views
  • 10 replies
  • 0 helpfuls

Resolved! Create the database view for department field which is text field

Create the database view for department field which is text field from question_answer table and sn_hr_core_case_talent_management.Then create report where i can use this database view by showing hr cases by department field values which is text fiel...

supriyabehe by Tera Contributor
  • 501 Views
  • 8 replies
  • 0 helpfuls

HR Cases SLA Incorrectly getting calculated

Hello Team, We are encountering issue related to SLA for HR Cases wherein SLA are being calculated on 24 hours slot even thou condition are defined as per Manager schedule., etc. Can anyone please Suggest us what could be the possible issues which ca...

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Johnson7s by Tera Contributor
  • 178 Views
  • 3 replies
  • 1 helpfuls

Custom COE-Approvals are not triggering

To manage all background check procedures for new hires, I have made a custom COE with the name "Background Check." This COE will oversee document collection, internal approvals, and escalation in the event that verification is unsuccessful. I has cr...

deebikaselv by Giga Contributor
  • 188 Views
  • 1 replies
  • 0 helpfuls