Resolved! Disable/Remove lists in HR Agent workspace
How to remove/disable not required lists from HR Agent workspace?Currently I want to show only Knowledge list in HR Agent workspace.
Forum Posts
How to restrict Document Type based on subject person - Employee Document Management
On employee documents, based on security rules, user can create the documents (if member of security groups). But in addition to that, if I want to restrict a document type based on subject person country, to show that type only to a specific country...
How to create a sys_choice for the HR Profile table from a Scoped Application
Hi Everyone,@Ankur Bawiskar , @Chuck Tomasi @GlideFather I’m working in a scoped application, and I need to create a sys_choice entry for a field on the HR Profile (sn_hr_core_profile) table via Script Include. I’m unable to insert or update sys_cho...
Resolved! Dispute groups
Hello! Within HRSD, we currently use Dispute Groups and are having the problem that the members of these groups then effectively are blocked from HR cases to avoid any chance of inappropriate access and conflict of interest. I'm keen to hear from th...
One of my COE forms isn't fully displaying
The Payroll form isn't fully displaying for us. Even on an admin permission, the loading of the Payroll form appears to hang meaning that I can't right-click anywhere on the form to bring up the context menu. I also notice that all related lists ar...
Content Base table list view not showing all records on one page
There is an out-of-box table sn_cd_content_base.When a user opens the list view for this table, only a few records are visible. The following message appears on the list view:'Number of rows removed from this list by Security constraints: 40' This in...
Resolved! How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?
As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...
Resolved! Universal Request Triaging roles for HR
Hi,I wanted to ask if any of you know which is the more basic role that a Triaging Agent might need to create HR Cases from a UR Record, they already have this roles from an OOB group named Universal Request,sn_uni_req.universal_request_writesn_uni_r...
Gathering data on suspended HR cases
Our team is looking to review the reasons our HR Operations agents might be suspending their cases. We are interested in:How many cases were suspended? - We cant use historical reporting as this would show "HR Cases currently in Suspended state" rath...
How to efficiently report HR cases raised within 24 hours of KB article views
Hello Community,I’m working on a reporting requirement where we need to report HR cases raised within 24 hours of a user viewing a KB article. Here’s what I’ve tried so far: Script Include Approach with ReportI wrote a Script Include that loops throu...
Resolved! Best practice for HRSD governance
First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...
Resolved! Employee Form / Collect Employee Input Task Type - Survey Question
Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...
Resolved! Journeys Page in Employee Center Question
Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. I see that the Journeys option in the More Menu of Employee Center only...
Resolved! Checklist in HR Services
How can i filter the HR services with checklists? There are some HR Services with the attached checklists while configuring them, Is there a way to filter them?
[Article :-5] Comprehensive information Employee Document management HR Servicenow
Overview:Employee Document Management is a centralized repository where all employee files can be securely stored and retained, even after they are no longer actively in use.Prerequisites:Human Resources CoreRequired Plugin:Employee Document Manageme...
