Access to the alumni portal?
What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.
Forum Posts
Reply Reply All position in Activity Formatter
Hi Everyone,I have a requirement to display the Reply, Reply All buttons that appear in the activity stream above the email message to prevent the user to scroll a longer email for these buttons, Can anyone suggest how can I make this change?Thanks i...
🚩 HR Agent Workspace Issue – "Collect Employee Input" Task Not Displaying Survey Form.
Hi Community,I’m facing an issue with the "Collect Employee Input" HR Task type in HR Agent Workspace, and would appreciate any guidance or insights. Problem StatementWhen using the Collect Employee Input task type:The input/survey form (employee inp...
Remove terminated employees from assignment group.
In servicenow hrsd A&B team receives an excel report "inactive user in active hr groups" as an attachment on an email. Then an agent reviews the excel sheet apply filter as below on columns of excel sheet to get desired data:A) column A- In "Emp stat...
Best practice for variables on HR Cases/HR Tasks
Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks. Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...
Bulk HR Case Transfer to New COE
Hello HRSD Community! I have a very long list of HR Cases that need to be transferred to another COE table (i.e. sn_hr_core_case to sn_hr_core_case_benefits). What is the best way to do this without having to manually transfer each case individually...
Portal - How to hide the level 3 and Level 4 category taxonomy topics in the navigation menu
Has anyone implemented a way to hide Level 3 and Level 4 topics from the mega menu while still keeping them accessible through navigation? We would like the mega menu to display only Level 1 and Level 2 topics. Lower-level topics (Levels 3 and 4) sho...
HRSD Best Practice – Custom COEs and Reusability of Topics & HR Services
Hi Everyone, We are currently reviewing our HR Service Delivery (HRSD) design and would appreciate guidance from those with implementation and architectural experience.Specifically, I’m looking for best practices around the following areas:Custom COE...
What is the best method to configure transferring an HR Case to an Incident
I have a requirement to create a method to transfer an HR Case to an Incident. Is the best method to use a UI Policy from the HR Case Form?
HRSD Now Assist Case Summarization not considering HR Case Description field data
Hi Community,We are currently facing an issue with the Now Assist – Case Summarization capability in ServiceNow HR Service Delivery.Issue DescriptionWhen an HR Case is in Work in Progress (WIP) state or any state and HR agents use the Case Summarizat...
Copy fields value from CSM case to task
I have written very simple code to copy fields values from CSM case to task but seems not working . I'm creating case task manually using "New" button in related list tab.Its BEFORE, INSERT business rule without any conditionIs there anything I am mi...
Suggested Card Customization in Portal Search
Hi All,Does anyone knows about thisWhenever we search for a catalog item on the portal, the first result appears in the Suggested Card using Genius Search Results.We would like to modify the Suggested Card behavior so that, instead of displaying the ...
HR Record Producer Issue
Hi Community!I want to place a HR record producer under acategory. I have taken a record producer which is already inthat category and created my Record producer with the neededdetails. But when I am checking if it reflects in the right place, Iam st...
HR Agent Workspace Module cannot be localized, is there a workaround?
So we are unable to change the language text of the following Module:The other three for HRSD we are in the process of doing now, but this one we can't. In fact, editing this module isn't an option. Where can we find this module so we can localize t...
All columns not coming in HR Agent Configurable Workspace
Hi Team,In my customer’s instance, when using ‘Save as Column’ under LIST in the HR Agent Configurable Workspace, not all columns appear in the new list. What could be the reason, and how can this be fixed? I tested the same functionality in my PDI a...
