We’re building an internal Enterprise Search AI tool from scratch that indexes Knowledge Base articles via the ServiceNow API. To enforce Knowledge access, we need to respect the User Criteria on each article.The API lets us pull the User Criteria sy...
Hi All,I am currently testing the "Get Time Off Balance" and "Request Time Off" Virtual Agent topics, which are part of the HR Service Delivery (HRSD) module. Although I have published these topics and marked them as discoverable, they are not appear...
Hello - For those that have manual interview management in the Employee Relations module; do your agents generally type the interview directly in ServiceNow as it's happening or document in Microsoft Word for example & then upload it as an attachment...
We recently activated Employee Relations COE and noticed that the link to Compose email is not available like it is for standard HR cases.Is this done on purpose, or is there something we need to activate in the ER COE? HR Case ER Case
Hello HRSD community.My organization currently uses Data Filtration to secure some HR Case and HR Tasks records. I have learned that Data Filtration is being deprecated and being replaced with the new "Security Data Filter" functionality: https://www...
Hi, I have an requirement where for a virtual agent designer topic if the user selects none of the above it generates an ai search topic with view quick links and knowledge articles, in that answer we want to add one more quick link. How is it possib...
Hello ServiceNow Community,I'm looking for advice on implementing a data provisioning request workflow and would appreciate any insights.My Goal:Employee-side Approval First: The request first requires approval from the employee's side.HR Fulfillment...
Hello,I have a requirement to send birthday wishes notification to users and the notification content will contain happy birthday gif image. It is working in preview email in email logs, but not working in outlook.I have stored gif image on image tab...
Hey everyone,I’ve been digging into AI Agents in ServiceNow, and a lot of the most common (and out-of-the-box) examples are in the HR space; things like onboarding, journey efficiency, and lifecycle event management.That makes sense as a starting poi...
Hi communityI was trying to create a HR request to raise a movement on portal. I created a catalog item under manager HR catalog>HR system. When I submitted the request on the portal, I got error: Stage cannot be set for this task. It's a record pro...
Hi Everyone,Hope Everyone doing Good!! I want to migrate audit history along with comments & attachments from Salesforce to servicenow.Even implemented case migration already.Suggest me best approach with detailed steps. Thanks in advance. Regards,
Hi,I want to add a little image of a cart for a text response along with the message for one of my designer topic. Is it possible to do, if yes, how can it be achieved? Thanks in advance!!
HelloCould anyone tell me why I can't see "Document Templates" in the All menu of my Yokohama PDI,even though I'm logged in as an admin user?
Hi All, I trying to create and adding fields on ER case form from HR agent workspace with own creating view which is copy of Workspace view. steps- HR Agent workspace>Form Layout>create/add fields>save. but fields should be visible on both side backe...
did anyone try to turn off "resubmit approval" logic and run with new approval in case of rejected approval. I am aware UI actions can be customized but hoping for OOB solution.
