Hr cases are not assigning automatically and few are routing automatically though I could not find any of the assignment rules for cases assigned as well. This is a record producer for alumni center and no assignment group setup in the producer as we...
How to Design HR Policies and build below example task any idea please guide me Balance categories:basementcrimeMission• Design Balance in HRSD• Define data fields:ServicesCategoryEmployee history • Define escalation• Define roles:EmployeeHR AgentAL...
Hi Team,Does anyone know how variables are displayed on HR case operational now? I am migrating my record producers from the global scope to the new HR scope, when I create the recod from the record prodcuer none of the variables tranfer over. When I...
The default landing page appears to be loading before my custom landing page. So the tab shown in the screenshot attached shows the default, then it will eventually load the custom. Is there a way to bypass this so that the default doesn't show at ...
Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Hello Community - Hope everyone enjoying your day .I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.Here the problem is, No matter what role we have the draft Knowledge articles should not be visible t...
1. If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity? A . the activity must be manually closed by the HR professionalB . the Lifecycle E...
I am making some updates to the OOB ER Summary report document template and would like to include a section that lists the names of any attachments on the case. Has anyone found an easy way to do this? Would a Doc Template script be the best option? ...
Hi, I want to generate a document from a template and attach it to the hr case with flow designer. I've used the oob action but it didn't work, so I've made a custom action. At least I've put the sys id of the template but also it didn't work:(functi...
Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...
I have a requirement to get employee details from workday. So, I enabled workday HR Spoke.I was using Lookup workers data stream from this spoke to get user details. It works with the users whose start/joining date is less than or equal to today. If...
Hello, Given the HR Lifecycle Event (sn_hr_le_case) table, I have applied 2 wildcard ACLs:1. "sn_hr_le_case.*" with condition "HR Service is 123" that allow all fields only if the script returns true.2. "sn_hr_le_case.*" with condition "HR Service is...
Hello @Everyone,This scheduled job is designed to automatically close HR cases. It works by using an encoded query: when a case is in the Resolved state and has not been updated for more than 7 days, the job updates its state to Closed.However, I re...
In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options.
Hi all,I’m working on HRSD Performance Analytics and wanted to understand what the recommended approach is for HR KPIs.For Incident Management, we have out-of-the-box PA indicators available. However, for HRSD, I came across the plugin “Performance A...