Whether ServiceNow has the capability of using MFT?

Rearding creation of approval tasks

Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...

Play .wav files diectly in workspace

Howdy all - trying to figure out something that seems like it should be straightforward (alas, it is not)... I'm in HRSD, in HR Agent Workspace, trying to figure out how to have a window or pop-over that appears and plays .wav attachments when the at...

Campaigns for Employee Events

Hi everyone! Does anyone use campaigns (Content Experiences) for mass employee events like yearly policy/handbook signatures? We’d like to use a campaign for this but were recently told by a SN rep that any content in a campaign schedule with a “to-d...

LifeCycle Approval Activity not working

Hi,Good morning,I have created one approval activity under one activity set. And selected the approver from case (Subject person Manager). The activity get successfully completed but there is no approval generated by the activity. Please help me out ...

Issue with Email Responses from Requestor in HR Case Activity Stream

Hey All, We are experiencing an issue with email responses from requestors when they reply to a comment in an HR Case using their mailbox. The problem is that, instead of their responses appearing within the HRC activity stream, a new INC is being cr...

HRSD Lifecycle Event – How to Trigger a Catalog Item from an HR Template?

Hi everyone,I’m working on an Onboarding Lifecycle Event (HRSD) and I need some guidance on the correct architecture.We have a requirement to create separate  tasks in the lifecycle event. These were previously part of an Order Guide but are now bein...

Auto assign user based on employment type

Hi, user whose hr profile meet these conditions like employement type is contractors they should be auto assigned to contractor external role( global scope) 

Persona based employee center

Hi community members, reaching out for best practices on setting up employee center when you have various personal types from numerous countries and using different languages. In our case it’s HR, managers, and employees. HR is supporting everyone ar...

How to handle unknown subjects of allegations in involved parties tab

What is the best approach/configuration for adding a subject of allegation to the involved parties tab when they are unknown?  Co-pilot search said most organizations create a custom 'Unknown Subject' sys_user to use.  We need to be able to add unkno...

Can we assign HR Cases / HR Tasks to users outside the HR department (e.g., IT) to gather informatio

Hi Team,I have a question regarding HR Case Management in ServiceNow.Is it possible to assign HR Cases or HR Tasks to users outside of the HR department (for example, someone in the IT department or another business unit) for the purpose of gathering...

How to make an Order Guide item mandatory (not possible to uncheck) in Service Portal – Choose Optio

Hi everyone,I am working with an Order Guide in Service Portal, and in the Choose Options step, one of the included items ("Set Up User Profile") is displayed with the Include Toggle (Service Portal) enabled.The business requirement is for this item ...

Teams icon on configurable workspace

Hi All,I am using the configurable workspace , we have integrated teams with configurable workspace but we are unable to see the teams icon but the teams icon is present in classical workspace . Kindly help me on how to bring the teams icon on the co...