Approval of order guide "New Hire IT Hardware"
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
Forum Posts
HR User Anonymity
We have just started using HRSD and one of the requirements, which we were sold on as being possible, was to have the comments from the Service Desk be anonymous, however I cannot find this as a configurable item anywhere. The comments would need to ...
🌍 Common Translation Pitfalls to Avoid in ServiceNow
Implementing translations in ServiceNow is essential for organizations operating across multiple countries. While the platform provides strong localization capabilities, many implementations face issues due to a few common mistakes.Here are some key ...
Resolved! Where can I find templates required for implementing HRSD
Hi Team,Servicenow provides a specific excel template to collect data related to a record producer or HR Service. Generally that excel template contains multiple tables which provides guidance in one table and other table it collects information abou...
Attachment Indicator in HR Agent Workspace
In the legacy workspace, a green/red dot next to the paper clip icon clearly indicated when attachments were present on a record. This visual indicator is not available out of the box in HR Agent Workspace. Reintroducing the attachment indicator wou...
Attachment Visibility in HR Agent Workspace
Hi all, In the core UI, the attachments are displayed at the top of the HR Case form, allowing the HR Agent to see immediately if the customer has attached a document. Is it possible to implement something similar in the HR Agent Workspace? Currently...
Attachment paper clip icon Agent workspace
Hi All,We have activated plugin " Agent Workspace for HR Case Management", so if we have any attachment legacy workspace it reflects attachment attached in HR case or HR task, but new agent workspace need to click paper clip icon.Is it existing behav...
HR Portal: Employee Center Pro Homepage - Human Resources
Hi, HR Portal: Employee Center Pro Homepage - Human Resources Request is to create a widget with a welcome message at the top of the homepage. It does not allow a user to filter (which IT does have). Without the filtering capabilities, articles that ...
Resolved! Microsoft Exchange Online Spoke for ER Interview Scheduling
Hey all, Does anyone have any experience with configuring the Microsoft Exchange Online spoke to enable outlook meeting scheduling from ER interviews and HR tasks. I have configured the OOTB spoke connection and set up the credentials to correspond ...
How to add a field in hr case cards in landing page of hr agent workspace.
In the hr case table I have a field called notified date, I wanted to show this field in the landing page of Hr agent workspace,hr case cards like SLAs at risk.I want to show the field in red colour if the date is today or past and in green if it's f...
Unable to view HR Manager Dashboard
I am trying to access HR Manager Dashboard but it just spins but does not load. I have all the plugins. PA, HR Agent workspace and EC Pro. I have hr admin and sn_hr_core.manager access. Is there anything else that's missing?
Resolved! Issue with Label vs Micro Label Formatting in Informational Text
Hi Community,I’m facing an issue while configuring an Informational Text/Label field.Requirement:I need to display the following content as a label:Heading: Paragraph line 1. Paragraph line 2. Paragraph line 3.Upload document(s) relevant to the re...
BPM to ServiceNow Developer (2.5 Years Experience) – Is This Transition Feasible?
Hello everyone,My name is Murali Nagendra. I am currently working at Infosys as a Senior Process Executive, with 2.5 years of experience in BPM.Over the past few months, I have been learning ServiceNow development. I have hands-on knowledge in Client...
Select file button not visible (document management)
Hello Community, I recently installed document management plugin (com.snc.platform_document_management) for managing attachments on HR cases. I configured related list on one of HR COEs. As a admin I am able to create a new document record and publis...
When an HR case is created with HR task but instead change request is displayed in task reference.
Hello experts,Did anyone of you encounter a similar behavior,When an HR case is created with HR tasks there are instances wherein in the Task reference below, instead of HR task, change request is displayed.Correct behavior:Weird behavior:Regards,Vai...
