Hi Team, Need help in one of the issue. when we cancel a case and click on "ok" after entering reason for cancellation - pop up window is not vanishing. We need to click elsewhere in order for it to vanish - state is getting updated though . Here i...
Hello All, In our instance ,i have tried for bulk case creations. i am not able to find out records as per request and state shows Ready. After creations record are shows in user table or Hr profile table ??
Hello, Can someone explain what the lines of code bellow mean in the script include sn_hr_core.hr_Profile? Why is this even needed, what is the purpose of this? hr_Profile.prototype = { initialize: function(_gr, _gs) { this._gr = _gr; ...
Do any one Know how many modules, Functions features are there in complete Human resources would like to make complete list of features and functionalities of all modules and spokes in ServiceNow.
hii, I have to create report for incidents and requested items whose SLAs is greater than 50% but in task_sla table SLA diled is not defined for this I have to bring out the SLA field from the hr case to table. I created a database view with tas...
Hello Can Anybody Provide me with any Materials to Understand 'UKG integration' with ServiceNow.In Specific "UKG integration to import the department head/VP info".Thankyou
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with creating a new document type and adding a new retention policy on to that. I feel ive done that but yet every time I go to validate the tas...
Hi All, I have installed Agent workspace for HRSD. Configure Page option is not displaying on avatar when i open case in workspace, i can see only configure workspace option and also I have selected the correct scope. And also when i go to All worksp...
Hi all, I'm preparing for my CIS-HR .I came across these 2 questions. But the answer was different in each link. Could you help me with correct answer. Q#1.The Knowledge bases searched for the Knowledge results section on an HR Case are determined by...
Hi All, I have a custom table. In which I have created a field called Employee name which is referring to sys_user table and from user table I have called other fields using dot walk as Employee Number, Country, LOcation which is auto populating from...
I have read in docs that during a chat between a requester and agent, an agent may want to privately ask a chat supervisor for assistance or a chat supervisor and an agent may want to converse without the requester knowing. For this Agent whisper nee...
The Dashboards I created in the Scoped app cannot be viewed by the end-user due to the error shown in the screenshot below If I create the Dashboard in Global scope the end-user can view it. Wanted to know if is it mandatory to have all da...
Hi Team, I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this. Thanks...
Hi I have activated Agent workspace for HRSD. Configure form option is not displaying on my profile when i open case in workspace, i can see only configure workspace option. And also when i go to All workspaces also i cant see HR Agent workspace. ...
Hi All, We have a requirement to auto assign cases to a specific assignment group and assign member automatically to the assigned to field. I configured assignment rules to auto assign cases to a specific assignment group. Need to know how to assign ...
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