When an agent is Available in Agent Workspace, and a user initiates a chat using Virtual Agent, agent does not see the work item. The user just gets a message saying 'Routing you to a live agent...' Chat Setup Chat Queue Assignment Eligibility
Hello , Anyone having dumps for HRSD Certification . Thank you !
Hey SN Comm Team, So, I had opened a case with SN on this one since it is all an OOTB process. They got back to me with a proposed solution. Basically, they said that normally their best practice for article author is for that never to change. That i...
Where the relationship of COE and HR service is configured for Case creation form in HRSD. I need to make description fields mandatory on the Case creation form for all the services when user creates a case. For now the fields is coming mandatory for...
is it not possible to GlideAjax in a workspace client script under given function on onClick, i have tried to execute a simple one to test it out, but the response is not defined. Please find attachment for more detail, i have tried to customize copy...
Hello, Subject Person field is not coming up on Employee Relations case form. Can anyone help me with the same.
How can i force the next activity set to run ? I want for example to run an activity set that called "On Leave" that is triggered by "start leave date" field This day is too far from today. Thanks in advance !
Is Knowledge-Centered Service article different to a Knowledge Base article? When creating a article in the KCS does a KB article number get generated? When a article is created in KCS is the article published on the knowledge library ? or is the ...
Hi everyone, whenever a person is tagged in the comments in workspace is it possible to add them as a watchlist automatically...? In the attached screenshot @poornima batchu has been tagged in the comments. My requirement is when a person is tagged ...
We're working on configuring granular approval for all the approvals that we currently use in the system.For the most part, this goes swimmingly, but I have some trouble adding granular delegation for a non-task table. Use case When a new record is i...
Hi, I have created the FR translations for Hr service name, value & description field values respectively in sys_translated_text table. Only Hr service name showing the translated value when tested. Value & description field values are not getting t...
Hi everyone, I have created a report by giving a condition Created relative After 100 days Ago . My requirement is to show cases created on last 100 days from the current date, I used the standard calendar per week. If I run the report today it is g...
Hi all, I'm looking to set up activity sets in a lifecycle event to trigger on a specific date. As an example, we have staff in the organisation that will apply for promotion using a HR catalog item which will then trigger the lifecycle event. For ea...
When we open an onboarding case, a new user account is created with the employee name entered. The user has the roles of sn_hr_sp.hrsp_new_hiresn_hr_core.hrsm_new_hire During onboarding, the account will be created in AD. Is there a way to ensure tha...
Here is a scenario that there is a New Hire Onboarding LE Record Producer when submitted, creates an HR Case. When Start date and end date is entered on the native UI of this HR case, then an event of meeting between HR person and that new joiner is ...
