Hi,I wanted to ask if any of you know which is the more basic role that a Triaging Agent might need to create HR Cases from a UR Record, they already have this roles from an OOB group named Universal Request,sn_uni_req.universal_request_writesn_uni_r...
Our team is looking to review the reasons our HR Operations agents might be suspending their cases. We are interested in:How many cases were suspended? - We cant use historical reporting as this would show "HR Cases currently in Suspended state" rath...
Hello Community,I’m working on a reporting requirement where we need to report HR cases raised within 24 hours of a user viewing a KB article. Here’s what I’ve tried so far: Script Include Approach with ReportI wrote a Script Include that loops throu...
First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...
Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...
Hello, I am currently learning about Journeys in HRSD Enterprise and am confused on one of the functionalities that I'm having trouble finding an answer to in the documentation. I see that the Journeys option in the More Menu of Employee Center only...
How can i filter the HR services with checklists? There are some HR Services with the attached checklists while configuring them, Is there a way to filter them?
Overview:Employee Document Management is a centralized repository where all employee files can be securely stored and retained, even after they are no longer actively in use.Prerequisites:Human Resources CoreRequired Plugin:Employee Document Manageme...
Hello All, We are unable to add widgets to the dashboard created in the Human Resources Core scope.We observed that once the sn_hr_core.admin role is assigned, the user is able to add widgets.However, this should not be required, as the user already...
Hello I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:1) Case Creation Configuration base record2) Case Creation Service Configuration record3) HR Service Name Recor...
We are trying to use the HR Agent Workspace to allow our HR team to create HR cases. We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view. For t...
Getting used to the HRSD Agent Workspace functionality but one thing I want to know: how to block off certain fields so that they are not edited? We have been able to set up certain fields to autopopulate as they are dotwalked from a parent reference...
argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...
As an admin i should see the Record History but am unable to see the HR Case Record History in agent workspace for hr case managementPlease help on this.
Hello If you have recently written the CIS-HR exam please share some exam tips with me and important concepts that will be covered in the exam.