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Schedule script execution

Hi Community,I have a requirement where a notification needs to be fired 4 days prior to last day  worked date (this field is available on HR case ).The steps I have followed is :1) Created event.2) Created schedule script execution. Will call the ev...

Drishti by Tera Guru
  • 545 Views
  • 8 replies
  • 0 helpfuls

Resolved! Recurring Service Portal/Announcements

Our team has been utilizing Service Portal/Announcements to communicate system-wide announcements to users. In the screenshot below, you can see the example of said banner at the top of the browser window. For the foreseeable future, the Announcemen...

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jschnoll by Tera Contributor
  • 317 Views
  • 1 replies
  • 1 helpfuls

HRSD

 Knowledge author i want to hide all the non-HR can & cannot read criteria from the HR knowledge bases(HR all employees & HR-Agents). Below process i create but not working as per the above requirement. any one idea help me Go to Knowledge > Administ...

P1234 by Tera Contributor
  • 496 Views
  • 3 replies
  • 0 helpfuls

Resolved! HR document template

Hi,We are generating HR document templates using BR when a record producer is submitted.PDF are attaching to the case, but the variables/ fields configured on the templated are not displaying on the generated PDF. ${subject_person.company}${subject_p...

Resolved! Employee Relation catalog Item Description

Dear Team,We are having a requirement where into one of the record producers for employee relations. We have to populate description based on our business needs not whatever is getting populated from out of the box.I can see, record producer is havin...

_Samay by Tera Expert
  • 550 Views
  • 4 replies
  • 0 helpfuls

Start zoom call button on HR Agent workspace

Hello Community,We have installed the Collaboration Services and the required plugins for Zoom call functionality. The setup and connections are working well for the Incident, Problem, and Change Request tables in both Platform View and Service Opera...

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saideepkada by Tera Contributor
  • 422 Views
  • 1 replies
  • 0 helpfuls

Custom message on the ESC Portal

HI Team, Can you help if there is a possibility to add a custom message like "Thanks for submitting the case" once we submit the HR Case. Thanks

Sagar Rd by Tera Contributor
  • 363 Views
  • 2 replies
  • 0 helpfuls

Resolved! MRVS

How to hide the fields in the mrvs using client scriptsRecently I got to know about g_form.getValue(g_form.getDisplayBox('field_name’).id)Not sure how it works.and also how to get/set values field values which are outside the mrvs to set those field ...

pk2184046 by Tera Expert
  • 712 Views
  • 7 replies
  • 0 helpfuls

Resolved! HR Case Header Configuration Not Working

HI Team, I have create a HR Header Configuration, I tried to use custom title but its not working but the Person Row is working. Please find the attachments and let me know if I am trying anything wrong.    Thankyou

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Sagar Rd by Tera Contributor
  • 389 Views
  • 1 replies
  • 1 helpfuls

Disable Past date in Date variable on Record Producer form.

Hi, I have a requirement to add Date field that should only allow user to select future dates, and we used client-side validation to fulfill the requirement.  I would like to know, if there is there any way to disable past date from the Date field, i...