Hello,We have observed that HR case records are being updated daily, even for cases that are in a 'Closed', 'Resolved', or 'Cancelled' state. This behavior is unexpectedKindly help me on this issue.Thanks,V SAI PRAKASH.
We have HR service and record producer is attached to it.We are restricting the record producer from a group of people By using the Available For Tab by adding the user criteria.When the restricted users are trying to search the name of the Record pr...
Hi Team,Could anyone help me with this? When users respond to an HR case after 1 year, the case currently reopens. Instead, I need to stop it from reopening and automatically create a new ticket. How can I achieve this?
I would like to create a report that shows movement between different assignment groups. I was able to find solutions using the metric instance for INCs but wasn't able to see how to accomplish this in HRSD. Thanks.
Hi everyone,I'm using Flow Designer, where the trigger is an HR Service of type "X" and the next step is to request approval.When I perform a Transfer Case using Agent Workspace to an HR case of type "X" (with a new case number), the case is created ...
I set up a new COE → created topic category → topic details → HR service (fulfilment type = Service activity). When I use this service to create an HR case, no approval is triggered. But if I create a new service under an existing COE, approvals work...
Hello Community, What can be the reason that Survey Definition form is looking so weird like no Name, no Intro /Ending notes , no other fields are visible even on the form even in the list view.Attaching here is the image for reference. Please guide...
We created a new HRSD COE for a specific HR set of services. We kept this pretty out of box - extended sn_hr_core_case table, aligned acls to match other out of box COEs (e.g. benefits, payroll). For some reason non-hr_admins are now unable to see an...
Hi all,I have a catalog item attached to an HR service for Add/Remove users from HR groups. After HR case approval, my Flow should add/remove the user from the HR group. Initially, when running as System User, the Flow was erroring out due to securit...
Hi, I am implementing EDM functionality and this is the first time for me to do. So, I would like your advice for my scenario. My scenario:I am using the OOTB Verification of Employment.This HR service is configured to move attachment to EDM automati...
Using ServiceNow EDM (Employee Document Management) solution, I have mass loaded documents (bulk import) that need to be reload due to a quality issue with the original attachment. Is there a way to reload just the attachment for the EDM record that...
I am trying to write a script in the record producer to achieve the following:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);a) Set the short description as Rückkehrer - <name of the subject person>Note:...
I have a data source with 3 transform maps attached to it and a scheduled job triggered from flow. The flow first fetches data from a third party and uploads the attachment to the data source. Once that’s done, the scheduled job is run from the flow ...
one business rule can called in another scope application just like script include ?
Is there a way to easily see (or perhaps exclude it from the duration field) the time a case is in the Awaiting Acceptance state from the time a case is open? We are in the process of setting up SLAs for our HR cases, but since SLAs can't capture dat...
