Hi Community,I'm encountering an issue where a Performance Analytics dashboard is not loading. I receive the message "Can't display this dashboard – The dashboard that you are looking for was not found" (screenshot attached).Even when logged in as an...
Hi Community , We want to enable the audit history for some user because , we haven't revoked the access for the user and we we can see updated by system , we want to check which has been done and who did the changes
Hello Experts, I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need ...
How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields
I’m working in CSM Workspace and using the Compose Email action from a Case record.When I open a new email draft, the rich‑text editor in the “New Email Draft” tab always defaults to Verdana, 10pt . I would like the default for agents to be Times New...
Hello everyone, I got a bit confused regarding the application scope to be used when creating a Lifecycle Event and the HR Service that triggers it. I'm building a LE for on/offboarding and looking for best practices or what to take into consideratio...
How do I add a new label + field value to the HR Agent Workspace Employee 'Contact Card'? See provided attachments.
Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...
When we are trying to do Initiate document tasks getting an error It happens when Signing Type is selected as DocuSign when Signing Type is ServiceNow Tasks gets created in the HR case.We tried creating Cross Scope privileges by following https://su...
Hi,I’m having an issue with the HR Case default view in our instance. The HR case form "default view" seems to be “frozen” on the standard view and I’m unable to switch it to the HR Workbench view for all users. Even when I manually select HR Workben...
Hi All, facing one issue:we have encrypted field in HR total rewards case ..that is salary field , we are generating employment document using document templates and used salary field to show salary in document using ${annual_slaary} but always salar...
Hello everyone,I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.I’m having some difficulty understanding how this feature works in the background. Specifically:How ServiceNo...
I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...
Hi Tea,User 1 with admin role : logged in and opened Demand list view i can able to see all the demands user 2 with out admin role : logged in and opened Demand list view i can able to see all the demands.after i provided filter i m getting no recor...
The Assigned To user, on an HR Case, wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe. This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup. We are trying to f...