Remove 'New' button in related list in HR Agent workspace
Hi all,Can you please help on how to remove this 'New' button from the 'Approvers' related list.
Forum Posts
Problem in Granular Delegation for sysapprover table
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...
CIS-HR Exam Questions: which is the correct answer?
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?A Using the ¬le upload size system propertyB Using the maximum ¬le upload size in megabytes ¬eld in the Employee Document Pr...
Trouble setting Date/Time field with GlideDateTime in Transform Map Script
Hi all,I’m working on a data import in ServiceNow and I’m having issues updating a Date/Time field (u_due_date) using a field script in a Transform Map. My goal is to convert a date string from the import set to a valid Date/Time value in the target ...
SuccessFactors Spoke rehire employees data
SuccessFactors Spoke We are using HRSD Integration with SuccessFactors for integration with SuccessFactors to populate HR Profiles in ServiceNow. This updates the users correctly but any users that is a rehired in Successfactors doesn't have a field ...
Resolved! A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
I am studying for CIS - HR exam. Can you please answer the below question: A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports? A. AllB. GlobalC. GroupD. Personal
Custom Option to "Create Article" in Workspace broken since Zurich
We have added the option to create articles in our workspace in the header tab:We did this by extending the following json: sys_ux_page_property.do?sys_id=1bba870c0ff120102208555db4767e71We added the following to the value:{"label": {"translatable": ...
Collect Employee Input - Employee Forms
Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...
How can i open KB Articles in "kb_view" instead "record" on Agent workspace for case management
When I open a Knowledge Base article from the global search in Agent Workspace, it opens in the "record" view instead of the "kb_view." How can I change this behavior so that articles open in "kb_view" by default?
HR Task includes HR Case number
On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...
Workday to ServiceNow HR Profile
Need to know what Major challenges faced and what you did to overcome them while doing workday to ServiceNow Integration setup?
Analyzing Search Terms in HRSD
Hello! We are looking for ways to gather common themes from our search results in our employee center portal. Looking for ways to do this within the system.
Which role is required to republish HR articles without giving sn_hr_core.admin?
Hi Team,What role should be assigned to a user to republish HR Knowledge Articles?We do not want to provide the sn_hr_core.admin role.The user already has the HR Knowledge Writer role, but they are still unable to publish or republish the article.Cou...
Global HRSD Implement
For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...
Problem in Granular Delegation for sysapprover table
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...
