Hi SN Community, We are implementing Now Assist skills for summarization across HRSD and ITSM, and noticed there is a "thumbs up/down" option within the UI, but there doesn't seem to be any functionality behind them (e.g. confirmations, analytics, et...
Hi there We have a lifecycle event for offboarding that has tasks that require the employee or manager, to view attachments. Our preference is that they are viewable, similar to the sign option (but without the necessity to sign).We've tried a varie...
Hi All,We have ai search source on our portal when users type a specific word it should redirect to my request page on the portal. Thanks in advance
Hello, I would like to use the Condition with Event BR (Demo) business rule to trigger an evaluation of my activity set faster. Default Evaluation interval is 4 hours.https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/...
Hello, When I navigate to All > Lifecycle Events > Administration > Properties, the Properties List is empty.I need to change the value of sn_hr_le.All activity set closure timer propertie. Thanks for your help,Regards,Paul S.
Good day!Would anyone be willing to assist me? I’m working in Agent Workspace for HR Case Management and trying to figure out how to update the At a Glance view. Specifically, I’d like to add both the User Title (from the User record) and the HR Pro...
I want to know that if we have 5 attachments in parent case and I need an ability to select and copy only 2 out of 5 attachments into child case. Is It possible?
Dear Friends,I’m looking for some help into HRSD REST API for our third-party application. They would like to explore and utilize our full HRSD Applications.Looking OOB REST API’s where we can expose our Catalogs and categories.REST API OOB where we ...
Hi, Use case for Robust Transform map. I'm exploring Robust Transform map. Can anyone please tell use case and step by step implementation for Robust Transform map in personal developer instance. Regards, Nivedita
How to Solve this issue while moving update set to another instance?I created a user criteria from HR criteria and then deleted that user criteria as HR condition was enough to handle it. What to do now?
Hi All,Recently, while working with Document Templates, I encountered an issue that I initially thought was specific to our instance. However, after replicating the same steps in my Personal Developer Instance, I noticed the issue persists there as w...
Hi Community, We have a before insert business rule in place that sets Opened for same as Subject person value when the case is created using integration. It was working fine till few days back, but not it sets Created By value in Opened for field in...
when i try to create new hr case from hr agent workspace i am getting error message even though those fields are filled and added in the form layout of hr case for default view and workspace uib view.Recently stage is cloned from prod and also stage ...
We have a custom check box (Needs Attention) created in the HR Case table . When ever the flag is True , I want that record to be display is Orange color , i.e the background of the record on the list view , in orange color.
