We have a use case we're trying to solve: Our Agents would like to see some sort of signifier that a particular case was recently assigned to them (regardless of state) in the HR Agent Workspace. Something like bolding the case until clicked on. I kn...
Hello Community, I need to add some fields from the HR Case in the Approve Request, ideally in the Details tab. How can I achieve this ? Thanks for your help.Regards,psypniew
Hello, so we would like to skip sending details of a specific related list in ER cases in the PDF downloaded. 1) Can we edit the OOB Export option in Agent workspace, such that we can skip specific related list getting in PDF downloaded?2)If this is ...
Good afternoon.What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links or docs?
Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...
Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...
We are required to configure 4 Activity for PIP (Performance Improvement Plan)1. Initiate PIP2 Formal Coaching and Feedback3. PIP Completion4. Termination Initiate PIP form is available on our Portal which is assigned to Employee Relations team. Th...
Good afternoon, I'm trying to add the At-a-Glance function to the contextual side panel for HR Task view in HR Agent Workspace. I've created a sys_declarative_action_assignment record on the HR Task table which exposes the At-a-Glance item, and edite...
Hi, I need to set up a notification for when an HR Task is created. The HR Task is generated using Flow Designer.For example, if the HR service is Payroll, an HR Task will be created through Flow Designer. I prefer not to use the "Send Notification"...
Hi, In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior. To address this, I have disabled the default O...
We’re building an internal Enterprise Search AI tool from scratch that indexes Knowledge Base articles via the ServiceNow API. To enforce Knowledge access, we need to respect the User Criteria on each article.The API lets us pull the User Criteria sy...
Hi All,I am currently testing the "Get Time Off Balance" and "Request Time Off" Virtual Agent topics, which are part of the HR Service Delivery (HRSD) module. Although I have published these topics and marked them as discoverable, they are not appear...
Hello - For those that have manual interview management in the Employee Relations module; do your agents generally type the interview directly in ServiceNow as it's happening or document in Microsoft Word for example & then upload it as an attachment...
We recently activated Employee Relations COE and noticed that the link to Compose email is not available like it is for standard HR cases.Is this done on purpose, or is there something we need to activate in the ER COE? HR Case ER Case
Hello HRSD community.My organization currently uses Data Filtration to secure some HR Case and HR Tasks records. I have learned that Data Filtration is being deprecated and being replaced with the new "Security Data Filter" functionality: https://www...
