Resolved! Integrate ServiceNow with Adobe Sign
Please let me know how we can perform e-signature between Adobe Sign and servicenow.Kindly let me know the plugins required and the installation guidelines.
Forum Posts
HR Case SLA on HR Service Transfer
Dear Community Members, Looking for some inputs to set SLA definitions as per below requirements: Whenever an HR case is transferred to new HR service, the existing case gets cancelled and new case with new HR service is created, along with that, SLA...
Add UI action to Workspace Case creation form?
Hi everyone, I hope you are doing well. I wanted to customize a little bit the case creation page on HR Agent Workspace and I wanted to add a UI action (a button) there. It there any way to do so in UI builder or what is the other approach? Thank y...
Employee Relations Case Summary Report
HiI am starting to research the use of the Summary Report for Employee Relations cases. I understand I need to configure the document template to pull in the required information from the ER case. It was not clear whether I could include details or...
Issue while accessing the Item - Servicenow
Below is the screenshot of the error message which I am receiving while accessing the request. Please assist!
How to display a knowledge article in the Search Context (Agent Assist) in the HR Agent Workspace
The sys ID is already added in the resource configuration condition. The article I want to display does appear in the HR case form — I want that same article to be shown in the Workspace based on the short description in Agent Assist. In the Search C...
Resolved! Relative Due Date Trigger field in Journey Accelerator Plan Configuration Task Template
Hello Team, I was going through Journey Accelerator Plan Configuration in "Employee Journey Management" Module in HRSD.Now, in the task templates for Journey Accelerator plan configuration, I found this "Relative Due Date Trigger" I am unable to un...
ensure that assignment group members only have access to the HR cases assigned to their Group
I'm working with HR cases in ServiceNow and I want to restrict access so that users can only view HR cases assigned to their own assignment group. What's the best way to configure this access control? if they search another group case number they won...
Issue with Duplicate Attachment Copying from HR Task to HR Case
I have created a business rule that uses the insert and update actions to copy attachments from an HR Task to an HR Case. However, I am still encountering issues with duplicate attachments being copied. Additionally, attachments are only being copie...
Anonymous reporting center
Hello,We recently installed Anonymous Report Center and are trying to build out the OOTB record producer and Hr service. I am having trouble finding the correct role to assign my HR agents so they can see the cases that are created from the ARC - wh...
Resolved! How to change subject title of entry in Employee Center?
I am aware of the Standard Ticket Configuration for Employee Center and have configured this for my tickets in ESC. However, there is one thing that I cannot change: We want to change what's in the red box to contain custom information. Right now, ...
HR Case Creation
When Direct Deposit Case is completed, Trigger a New Case of “Payroll Unlocking”PushEnquiry Type= Job Changes (Contractual Changes)If Effective Immediately = NoEffective Date = Effective Date from Direct DepositIf Effective Immediately = YesEffective...
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality.
On Employe Service Portal(ESC)on standard ticket page how to add a watch list functionality. Please check the attached screen for reference. Kindly suggest me how can we do this functionality.
Color-code users in the 'Assigned to' or based on their Assignment Group in ServiceNow
In ServiceNow HR Service Delivery (HRSD), when a user selects an Assignment Group (e.g., "DataBase"), they may want all members of that group to appear in the same visual style—like a specific color—when added to fields such as 'Assigned to' or any o...
Lifecycle Events - Extensions?
Hello, we're building a lifecycle event in where there is a need to either end the lifecycle case after a specific activity set, or to allow the agent to "extend" the case and have it continue following sequential activity sets. If the agent chooses ...
