How to achieve when the agent user is attached an screenshot's into attachment that can be visible under work notes on activity session of that Record.
Hii have a requirement in workflow,if logged in user is knowledge base manager or owner the approval should not goso i wrote a script in workflow like belowIts working fine for owner ,but coming to managers as it is as a lock field (attached screensh...
Hi, I had a requirement where from a HR case I need to create a HR task and with the task type as HR service through which the record producer will be filled by HR task Assignee. now my requirement is to pre -populate the Record producer variables wh...
We currently have the ITSM module implemented in the client's development environment. If we clone the HRSD module, would this cause any issues or have any impact on the production environment? Are there any best practices or precautions to consider ...
Hi Team, What is the purpose of this Enforce unique profile BR, we are trying to update user profile via transform map but for that specific user its errored out as Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce uni...
Hello, At our company we only use the HR Case CoE value, which is why the requirement came to have it defaulted to this value, as we don't use the others. i know how to disable the others, but even by disabling they would still need to select the val...
We're looking at the Employee Relations module and we are wondering if it is possible to generate letters in ServiceNow. We currently have offline processes where letters have to be created and sent out to the subject person of a disciplinary or the ...
In the old HR workspace, the Org Information was part of its OOB configuration, but in the new HR Agent Workspace it's a component that you had to create yourself. Detailed below are the steps on how this can be accomplished. 1. Update the hr_atAGlan...
Hello Friends,Looking for some solutions like how we can add a custom dashboard into Agent Workspace for HRSD and What type of permissions and licenses are required for Agent Workspace.Thanks
In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...
Please let me know how we can perform e-signature between Adobe Sign and servicenow.Kindly let me know the plugins required and the installation guidelines.
Dear Community Members, Looking for some inputs to set SLA definitions as per below requirements: Whenever an HR case is transferred to new HR service, the existing case gets cancelled and new case with new HR service is created, along with that, SLA...
Hi everyone, I hope you are doing well. I wanted to customize a little bit the case creation page on HR Agent Workspace and I wanted to add a UI action (a button) there. It there any way to do so in UI builder or what is the other approach? Thank y...
HiI am starting to research the use of the Summary Report for Employee Relations cases. I understand I need to configure the document template to pull in the required information from the ER case. It was not clear whether I could include details or...
