Hi team, I had installed a plugin called 'task intelligence for itsm' in my dev instance. After that my mistake i have uninstalled it. When i try again to install it i am not able to find it in my plugin list. It is there in my other environment inst...
Hello,I am working on Performance Analytics dashboard to show % of SCTASK completed in time of Resolution SLA .I have created formula indicators and contributing indicators.In formula indicator I have added target & applied color scheme as "3 color t...
Im unable to see script toggle while creating a workflow, im currently using australia PDI version.If there is any configuration required, where can i do that ?Im attaching the snips for reference.My End goal - I want to write a script that converts ...
The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.
Hi Team,I am investigating a duplicate Task SLA issue in our PROD environment and would appreciate any guidance.SLA ConfigurationSLA Definition: TCS MIS Medium Resolution (2 Days)Start ConditionsPriority = MediumAssignment Group.Group Type = TCS MHSA...
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Created a new CI by a...
Hi Team,Requirement:I need to implement a TCSAT survey process for incidents after they are resolved.Scenario:When an incident is moved to Resolved, wait for 24 hours.After 24 hours:If the incident is still in Resolved state:Check whether a survey al...
How to automate the reassignmentof catalog item owner to active managaer by using flow designer,capture the logs based on tasks created
Can we automatically reopen an Incident if the same issue is reported within 7 days of closure instead of creating a new Incident? What would be the best approach?
When clicking button to start MS Team meeting in service operation workspace getting below error. Invalid Access token. Please check your credential aliasTry to delete oauth token from table but still same issue.Able to get token directly from creden...
I have one MRVS, in which there are total 30 fields, which is included in 4 catalogues, Now I have added 10 more fields in the MRVS , but now those 10 fields should be visible in only 1 catalog but not in other three. I tried UI policy on catalog ite...
Hi Community, I need to restrict Incident visibility and edit access based on assignment groups, but my custom security rules are being completely bypassed by Out-of-the-Box (OOB) ACLs.The Requirement:Visibility & Write Access: Users must only be ab...
We recognized a problem that we need to resolve with email notifications when comments are added to Sctasks. If I have been assigned an Sctask and Bob comments on it, I do not receive an email notification. Can someone point me in the direction of wh...
Response templates provide reusable messages that can be copied to an incident or task forms to provide quick and consistent messages to usersProcedure In the main platform, in the filter navigator type “Response template” to bring up “Response temp...
I need an audit trail where its visible to org that who has downloaded an attachment or exported the incidents report from ServiceNow @Incident