Updated and updated by field of incident is getting updated by just opening the incident record.

[Bhagya]

I have opened an incident record from list view. 

When i came back to list view i noticed that the updated field is showing the current time when i opened the incident record and updated by field i showing as my name.

But i have not done any field updation or work notes updation. I just opened the incident.

[Danish Bhairag2]

Hi @Bhagya ,

Can u check if there is any onLoad Ui policy which is being executed & updating the worknotes.

Thanks,

Danish

[Bhagya]

There is no updates in the worknotes.

I just opened the incident record, and then in the list view updated by and updated is getting updated

[Gurpreet07 · Accepted solution]

Incident record is getting updated using a display business rule. If you add current.setWorkflow(false) before current.update() then it will probably fix the issue . if not then try current.autoSysFields(false);