How to make variables fields editable on RITM
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11-08-2022 09:15 AM
Want to make field variable field editable on RITM form
I checked dictionary ui policies and client scripts as well but didnt found anything related to this .
Please suggest on this.
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11-08-2022 09:19 AM
Hi @Tejal Zete1 ,
Try to check below :-
1) Catalog UI Policy - Check script section as well
2) Catalog Client Script
3) Normal Client Script on RITM table with condition as script contains that variable backend name
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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10-30-2023 08:55 AM
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10-30-2023 10:27 AM
Hello @Tejal Zete1 ,
Check your Catalog UI policies and Catalog Client script, which is making it read-only. Open it and uncheck the checkbox for applies on requested item.
Please Mark my answer Helpful & Accepted if I have answered your question.
Thanks,
Alka