Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...
Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...
# Define ServiceNow instance details$instance = "https://dev080088.service-now.com"$username = "itil.user"$password = "password"$table = "incident" # Create the REST API endpoint$uri = "$instance/api/now/table/$table" # Create the incident payload$bo...
Hello I want to edit the list layout of this child incident related records where and how i should be able to do it?
Hi All, Currently in our Employee center portal ,whenever user starts a coversation and click on Contact Support, and then call support,we are directing to a sharepoint link,but now we want to display the respective countries helpdesk number only,If ...
Hello, We've had a few instances where a user was trying to assign a ticket to another user. They didn't know what group they belonged to, so they set the Assignment Group to All Enabled Users which is fine. However, they didn't choose the user under...
Hello Where and how i eit the list layout for the related records like the child incidents in service operation workspace.@Ankur Bawiskar any idea?Regards,Debasis
When any user tries to create a ticket from the portal, once the ticket is created, then automatically Invoiced ticket check box is getting selected, it should only select when ticket route to return back to Servicedesk, but i happening in all the c...
Hi there, I want to add field from "task_sla" table to "Ticket Fields" widget. for example " Business Time left". Thanks!
We had a pause condition looking at on hold reasons to pause the SLA.Then we changed these on hold reasons but hadn't immediately changed the pause condition which caused us to run the repair for historical incidents.But we ran it for a whole month o...
HiNeed to create a notification email with two buttons, like an appointment-based taskOne is to confirm the appointment, and the other is to cancel the appointmentIf the user clicks the confirm button client needs to be notified that your appointment...
I have a question regarding the out-of-the-box (OOTB) notifications for incidents.I'm unsure about the triggers for the following notifications and would appreciate guidance on where to find this information:Incident - RecommendationsIncident from Re...
I am facing this issue where my fields were not getting updated via flow designer , but when I use debug mode the fields are getting mapped and updated . This flow is for Service Catalog . I checked in execution and none of the flows are getting exe...
ui policy setvisible=trueclient script setVisible=falseClien script over rides ui policy but for setmandatory and set readonly ui policy over rides client script so why in first case ,client script over rides ui policy
Hi,I’m looking for a way to restrict users from accessing specific forms directly by entering the .do URL (for example: instance-name.com/incident.do?Even if a user doesn’t have a role to access the module in the application navigator, they can stil...
