AI Search - Service Portal - Navigation tab is showing empty for Request and Incident

JLeong
Mega Sage

‎05-14-2024 06:30 AM

Good day!

 

I am configuring AI Search in our Self Service Portal.

The Search Preview shows lots of results:

JLeong_0-1715693251707.png

 

But when I go to the Service Portal, this is what I get:

 

JLeong_2-1715693404002.png

 

Looks like I am missing something. Could someone please help.

 

 

Thank you!

 

Regards,

Jleong

0 Helpfuls
  • 451 Views
2 REPLIES 2

David Nendza
Tera Guru

‎05-23-2024 08:57 AM

In your portal record, do you have 'Enable AI Search' checked, and do you have the Search Application and Search Results configuration fields filled in with the correct items?

Lynda1
Kilo Sage

‎05-23-2024 10:14 AM

Need AI Search to look like this as a starting point

Lynda1_0-1716484479884.png