Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...
We want to manage capacity plans in SAM Pro to:Improve financial forecasting accuracyTie software spend to real business activity and strategic growth (more customers, more regions, etc)Strengthen vendor negotiations with data-driven forecasts (prote...
Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...
I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08...
Hi All,How do you configure and use the "Most Frequent Logged in User" field?I’d like to set it up so it shows the name of the primary user — the person who uses a specific computer most often. Thanks in advance!
We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...
Hello team! We are in the process of implementing software asset management for our customer. We have procured SAM pro license. However, I come to know that to discover the foundational data, we do require discovery in place to get the real time data...
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Hi,In the Vendor management space, in My lists, then Add new list,when attempting to create a custom list based on either “All third parties” or “All Engagements” and selecting risk rating as a filter, following options appears 3 times: Very High, Hi...
Hello,I am looking to move the Hardware sourcing SCTask, which gets generated under REQ for fulfillment to show under RITM related to that hardware catalog REQ. What is the best way to move and generate SCTAsk under RITM? Our team is used to fulfilli...
Hi,Could anyone suggest how to rollback the import that done via data source.Data source Import;Type- File.Format- CSVFile Retrieval Method- Attachment.(manual attachment) regards,Nithya.
In the latest Zurich release of SAM Pro, ServiceNow introduced a new feature called Cluster License Assignment Preference Management. This feature offers a simple and intuitive way for SAM Managers to configure how software deployed on clusters shoul...
Hi everyone,One of our clients has subscriptions coming in from an integration which brings in subscription identifiers to match these subscriptions to software models. For 6 particular subscriptions, software models were not automatically created wh...
Hello Guys, I am facing an issue after submitting the Loaner Asset Order form that is, the waitlisted field is changing to true and the whole order is becoming on hold stating the worknotes as "insufficient stock". However, there are still assets who...
