Resolved! Add field to Short Description on Alert
I would like to add metric_name field to short_description on the em_alert table but I can't find where this is configured.Where is this configured?
Forum Posts
Resolved! Add company name to CI's during or after the discovery
Morning, I am looking for help in adding our customer's company names to each CI as it is being discovered. This is very important to how our alerting works. I don't think the best practice is to have multiple Business Rules to run after each discove...
Ootb mid server script include for Icinga not fetching events giving error
OOTB script sometime successful and sometime gives error as below.
NetApp Discovery issue
Hello, I'm having trouble discovering NetApp servers despite having configured Oauth credentials and SNMP credentials.We have two servers with the same certificates from the target device end, but one is discoverd while the other is not. Both servers...
Resolved! What is the Discovery Status with Description "Discover CIs API"? This seems to be new to NY
SInce our Upgrade to NY I have started seeing Discovery Status with Description="Discover CIs API" with no Schedule. The Discovery Status is being created by people who don't have discovery roles and at best have cmdb_read and cmdb_query_builder role...
Not able to discover Linux server
Hi All, I am not able to discover this linux server but the credential is getting validated. here are the logs Please suggest how i can fix this
Best Practice to do break down Application or Service mapping
How can we break down "active Directory" / "SAP" into an application service for service mapping ? likely there will be one for all, might be one per domain name?Any suggestions/Best Practices around it ?
What’s the best way to discover appliances like OpenShift nodes?
What’s the best way to discover appliances like OpenShift nodes when we can't use SSH access, place credentials for discovery, or install the ServiceNow ACC agent? I’m looking at the ServiceNow recommended procedure.
max heap size on mid web server
Greetings All, We are looking into why our web-midserver is only talking to ~5k agents at once. There should be at least 7k as evidenced by our SCCM agents reporting in at present. We upped our java heap size to 8192 in hopes to get more ACCs con...
Linux discovery Failure
while trying to discovery a LInux Server i am getting this error any idea what this could be ?how can i fix it ?
EM set alert short_description
I need to understand how the alert short_description is created. It appears that the short description is made up of the events Type, Node, Resource and Description.In most cases, that is not what I want to seeHow is that being set? I cannot find a b...
Error:Exception in Shazzam with result from[IP address]; TypeError: Cannot convert null to an object
Hi folks,Having executed probe-based Discovery, the following error message was popped out for several IPs:Exception in Shazzam with result from [IP address]; TypeError: Cannot convert null to an object.All the devices for which the instance received...
Model ID got updated after ServiceNow discovery
Hello friends, I am working on IP Switch discovery. After last weeks discovery, it is observed that the model ID of a few CI's is changed to another mode ID (It is not the completely different model but another model from same manufacturer). SNMP OID...
Not getting Discovery schedules in Home application
Hi Community, I am having challenges while implementing discovery where I am encounter with one issue as I am unable to see the discovery schedules in my Home module of Discovery application. Although, when I am scheduling the discovery schedule from...
How do i add a default filter for Data Certification
I am trying to add a default filter for Data Certification when performing Data Certifications on cmdb_ci_service table. I need to exclude certain records from the Data Certification depending upon a criteria match.
