Previously for incoming sources we had our Event Resolution State set to "Closing" in order to auto-close the alert on OK. We recently tried to update this to prevent the alert from auto-closing so that the incident resolution itself can close the al...
Is it technically possible to set the Acknowledged field of an Alert to true, using Event Field Mapping?
Can someone please share the high level on how CI relations are set between F5 Load balancer and Server during Discovery?My high level understanding is this. Please correct me if I'm wrong Discovery of F5, gathers IP/DNS infoDiscovery of Server, gath...
Hello, I'm facing a problem while discovering a Nutanix Prism,It discovers the prism well, but the discovery does not succeed because of an error in the payloadI was wondering if anyone has already encountered a similar error The error source is com....
Hi, I am new to ServiceNow and looking at the Discovery jobs that were implemented by someone else a few years ago. We are about to go to Vancouver release. I am surprised to see the jobs contain quite specific IP adresses and a very small IP range. ...
Hi Experts, Could someone help me to know what is the advantage of storage discovery . What benefit does storage team can leverage by putting the storage components and the relationship in CMDB?
I am having a lot of trouble building CI relationships between servers and different standard application services most if not all servers should have (e.g. LDAP, DNS). Relationships I have used present the dependency models in strange ways that see...
Hello! I have a few Linux SuSE servers and I'm trying to land them in a newly created CI class for SUSE servers only. I have created a new CI Class "Linux SuSE" in CI Class Manager, which extends from "Linux Server" table. Then, in the CI Classific...
Hey guys, we are utilizing a lot of SQL Server Clustering and SQL Server AlwaysOn in our environment. My question is how should this be modeled within ServiceNow CI and is there a way to do the discovery automatically. With traditional clustering yo...
We are in the middle of a project to implement ITOM Visibility with both IP-based and Cloud Discovery. When we run Azure Cloud VM Discovery, it finds 2 devices of which only one it classifies as a Windows VM. When we run IP-based Discovery on the s...
Mid server extension event listener is struck with starting status , it should be in startedany idea why its struck with starting? it seems it been a day in same status
Hi,I'm researching about Unauthorized Change request, but i don't know how to trigger or use this in ServiceNow.I have already read document of ServiceNow but i'm still not use it.Does anyone have any experience in implementing this and willing to sh...
Hello. I need to create a Business Rule in the Event [em_event] table. It should be a "update" Business Rule which will run a script after the Alert field has been populated. However, it does not work. An "Insert" Business Rule does not work: althoug...
Hi All, I have a requirement where I need to add a field Service account and that should be populated for all the resources discovered from cloud schedules. Populate the Service account field on a VM which is discovered from AWS/GCP/Azure Please hlp ...
Hi Folks, Please someone help me on service mapping, we want to pull application(web applications) which is located on Azure Virtual machine and its attribute ( applications column name such as application Name, Server name, Software used and it's ve...
