I installed Aria Operations Management Pack but when trying to validate the settings I get a message Could not retrieve element with type reference internal_type.name from element [{"first":"reference.name","second":{}},{"first":"element","second":{}...
Hi everyone,I'm currently working in a production environment with 19 MID servers installed. These MID servers are deployed on two different Windows Server versions: 2016 and 2019.I'd like to inquire if there are any compatibility issues associated w...
Hello Everyone, I understand that during service mapping discovery, ServiceNow does not run full horizontal discovery on CIs(mainly windows and Linux) which are present in service map. Correct me if this is wrong understanding. I have a requirement w...
Hello team,We have created pre-execution script for tomcat war pattern to get few app names from ServiceNow application table. The script runs fine if we run it in background script and give expected output. Once we get expected output from pre-execu...
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
I have some issues with svc_ci_assoc table for Service Maps. I have been noticing unwanted associations between servers and Service Maps. Servers are getting associated to Maps that are not having any king of dependency or connection and this is cre...
Hi , I have been encountering an error while discovering one of my Vcenter. Below is the Error Message : 1. Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: ...
Hello Experts, We have built hybrid map where both cloud and onpremise CIs are present in one single map. Customer want that when someone looks at the map, they should be able to findout which CI belongs to cloud and which CI belongs to onpremise inf...
Hello could you please tell me how to configure Servicenow in order to update CMDB when VM stop or start running , in near real time thank you
Is there a way to add a note to multiple Alerts or Incidents with a single click? For accountability, our NOC staff need to be able to add work notes to Alerts and Incidents before closing the ticket, it would be ideal to have a method to do this whe...
Hello, I'm relatively new to using HLA and am running into an issue. We're streaming logs to the instance though a REST integration, that all seems to be working well. However, once the log reaches the Source Type Structure, the engine isn't able to ...
In discovery, credentials tested successfully, but while triggering the discovery it giving an error invalid credentials.With the same credentials, I can logged into the server.In servicenow, credentials tested successfully.Firewall ports are also op...
I'm using Import set API (/insertMultiple) and transforming the data using Robust Transform Map, records are getting inserted/updated but the data source field is empty in the Import set table. Pls help
Hello,I created an application load balancer on my AWS account and it is discovered as an cloud load balancer CI record on my ServiceNow instance.Some EC2 instances are connected to the ALB and they also exist as CI records.Is it possible to run top-...
Hello Experts, We are trying to follow below link to create a customer service map for ABC platform where various applications services under ABC are to be linked to ABC Application CI. https://www.servicenow.com/community/itsm-articles/coding-script...
