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Now Knowledge Exchange - Export Excel/CSV With Sys_ID

In ServiceNow, we have multiple approaches for obtaining the sys_id of records, but it can be challenging to export the Excel file containing the sys_id.  Below are the steps for exporting the Excel and CSV files with the sys_id included.   Excel wit...

pgarg by Tera Contributor
  • 7591 Views
  • 1 replies
  • 6 helpfuls

ESXi Servers without Serial Number

After enabling the venter discovery, we get several ESX class servers whose serial number is empty.They have some common facts:1. Serial number is empty2. model id: VMware VMware Mobility Platform3. os contains "VMware ESXi" Regarding to how to manag...

Hannah20 by Tera Contributor
  • 775 Views
  • 1 replies
  • 0 helpfuls

Need to stop the incident reopen when the problem ticket is attached with it

Hi Everyone, I am very new in the ServiceNow, as we are getting the incident reopen again and again because the property is set "reopen alert will reopen the incidents" So, I get the request like on the reopen count of 30, problem ticket get generate...

Community Alums by Community Alums  
  • 370 Views
  • 1 replies
  • 0 helpfuls

Servicenow Dynatrace Service Graph

Hi Everyone, I am trying to integrate Servicenow with Dynatrace Steps followed:Created Access token with read entities scope and saved the API Key as mentioned here https://docs.dynatrace.com/docs/observe-and-explore/notifications-and-alerting/proble...

Vaibhav26 by Tera Contributor
  • 707 Views
  • 2 replies
  • 0 helpfuls

Appliance Linux server Discovery issue

Hi, We asked to discover Linux Appliance device in ServiceNow, when we tried to discover it classify SNMP and it returns OID# 1.3.6.1.2.1.25.3.1.6 this OID is not in ServiceNow. how can we discover Linux Appliance devices?  Note# We tried to add this...

Vini by Giga Guru
  • 666 Views
  • 3 replies
  • 0 helpfuls

using a proxy to discover certificates

Hello  I'm in a transition project to implement  "Certificate Inventory and Management"     (discover certificates).  We have a huge URL list to discover  (consist of internal and external webservers) ( external webserver =  webserver located outside...

Event Managment workflow

Hello, i need your advise setiing up of event management in serviceNow. I have an ElasticSearch indice which contains my events. There's no way from elastic to push data's into ServiceNow through the API the way i like so i would like pulling datas. ...

nicolas90 by Tera Contributor
  • 537 Views
  • 2 replies
  • 0 helpfuls

Discovery

Hi Team ,how to implement ServiceNow discovery for network......like what all the information we will be needing to implement it. Can anyone guide me how to get into this topic. I want to go though it from very scratch . Thank You! 

Snehal by Tera Expert
  • 1019 Views
  • 6 replies
  • 1 helpfuls

Prevent data source to update any attribute in a particular class.

Hi, We have a Intune integration (among others), but the Server data in Intune needs to be cleaned before we can use it to update CIs in our CMDB.The rest of the information from Intune (end-user devices) is OK and we're updating the Computer System ...

Canjura by Tera Expert
  • 886 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to discover SNMP Devices(Active, Could't classify)

Hello Everyone, Today I noticed a very weird issue when running discovery for SNMP devices.A) SNMP credentials are validatedB) Firewall openedC) Open 161 is openedNow the issue here is I can see SNMP classified properly but rather than going to ident...

Cisco Call Manager - Discovery Pattern Building

Hii,I am Trying to discover Cisco Call Manager Through Servicenow Discovery . While running Discovery I am getting 1.3.6.1.4.1.9.1.1348 this OIDs but classification is not happing for this OID. when i checked into system this OID is not available i h...

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harshada_p by Tera Contributor
  • 1100 Views
  • 1 replies
  • 0 helpfuls