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Severity customization on events

Hi , Please Guide , how to Customize severity for events E.g source - Dynatrace Metric Name- Failure_Rate   Severity - Major PFA..

rtrtungal39 by Tera Contributor
  • 636 Views
  • 1 replies
  • 0 helpfuls

How to copy value of a field from one form and use it in another form

Hi Team, I have written a display BR to copy value in scratchpad on one form. I am trying to use it onLoad client script which is written on another form. When I am trying to print that value I am getting as Undefined. Please suggest me how to get th...

Community Alums by Community Alums  
  • 1466 Views
  • 7 replies
  • 0 helpfuls

Pre-sensor pattern script question (Discovery)

I have a scenario for Windows servers in which I want to exclude CI insert into the table based on the FQDN name. Example: Ignore discovery and CMDB insert for any server name that starts with 'aws' or DNS contains 'xyz.com'. Can I use pre/post patte...

MMGF by Tera Contributor
  • 548 Views
  • 1 replies
  • 1 helpfuls

AWS Cloud VM instance not getting Discovered

Hi All, we were getting some VM instance discovered previously but suddenly we stopped seeing them . When I tried debugging the Amazon -AWS host LP pattern logs I am seeing the error saying " Host is empty Failed Condition(s): [(${all_hosts} : value=...

Abhishek41 by Tera Contributor
  • 1404 Views
  • 3 replies
  • 0 helpfuls

Workspace

Hi Team,I want to upgrade the workspace to new version of service operation's workspace before the sunset of agent worksapace.so can someone suggest the best practice .Thank you !

Snehal by Tera Expert
  • 743 Views
  • 1 replies
  • 0 helpfuls

MID Sever

Hello all, My customer is looking at having two mid servers, with one deployed in the DMZ (Demilitarized Zone) and the other in the LAN (Local Area Network), I believe it's  a common practice in IT and network architecture to enhance security and imp...

Mansor2 by Tera Contributor
  • 2969 Views
  • 4 replies
  • 1 helpfuls

As a CMDB Manager last logged in & primary user

TEAM , Please help me how can I achieve below process  As a CMDB Manager, I want/need to track the last logged on user and the identified primary user of the CI based on the discovery tool so that  we have key details related to CIs to better manage ...

ARAVINDA11 by Tera Contributor
  • 1592 Views
  • 7 replies
  • 0 helpfuls

Linux Discovery - using suexec option

As part of Linux discovery, is anyone aware of/using suexec elevated commands instead of sudo. Based on this KB article, alternate supported privileged commands are dzdo, pbrun, pfexec and sesudo. Would like to understand on the usage of suexec and b...

Harisharan by Tera Guru
  • 538 Views
  • 1 replies
  • 0 helpfuls

Not able to discover Linux servers in ServiceNow

Hi Community, We have recently upgraded our ServiceNow instance to Vancouver. And after the upgrade we found that some of Linux server from specific region are not getting discover, these servers use dedicated "SSH Private Key" credential added in cr...

Resolved! Does anyone have Service Mapping requirements gathering questionnaire (various questions we put to architects, business owners, stakeholders, network, security and database teams) model document in handy?

We are planning to Implement Service Mapping for the Business Service Applications in our Organization, it would be clearly helpful if you can share the existing requirements document.

Rathan by Tera Contributor
  • 4911 Views
  • 9 replies
  • 19 helpfuls

Reset all after spoofing

Hi guys i spoofed my computer and now il sad because every thing is lagging how can i do the opposit of spoof, come back at default configuration. I really need your help guys please Ty

Alert Correlation Reports, how are you using?

I'm looking for a Metrics or Report to see how Alert correlation rules are reducing noise. Any body tried to get this? If you have tried this already, can help me with the method used to get this data?

Cloud Discovery - AWS - ListAccountAliases

Hello in the Cloud Discovery product, for AWS provider, anyone already successfully get the data from the ListAccountAliases aws API? I never developped any pattern and I struggling to create one for this. (and i'm not sn dev)I copied the route53 pat...

DavidT by Tera Contributor
  • 461 Views
  • 2 replies
  • 0 helpfuls