How many ServiceNow sys admins do you have?
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04-02-2014 10:42 AM
How many system administrators (FTE) do you have supporting your instances? and how many process users?
We will have about 550 ITIL process users on one production instance, supporting a large customer base at a major university.
Thank you,
~ Mary
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04-02-2014 11:20 AM
we have 3 FTE developers and a manager for them...
supporting 1000 Iitl users and about 20k self service users.
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04-02-2014 12:15 PM
Our team consists of a project manager, a solution architect, and 4 full-time admins/developers. For bigger projects, we get additional resources from one of the ServiceNow partners. We support a user community of about 25 000 self-service users and 1 000 process users.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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04-02-2014 01:41 PM
Well, we technically have zero full time ServiceNow Admins. I'm the closet we've got, and only 75% (-ish) of my time is dedicated to ServiceNow. We have one instance specific to our campus which I maintain (127 process users, supporting 10,000 users not including our many many affiliates), and one shared instance that goes across all of our campuses, which I maintain. (517 process users, ~100,000 users - Not so many actually log into this shared instance, just yet!) We are kind wonky for the moment, and work quiet a bit with consultants for some of what needs to be done.
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04-02-2014 01:47 PM
We have 1 FTE, me, but I also consult with other parts of the company on ServiceNow so I would say 0.3 FTE for 100ish process users.
I think it depends on what you are doing with the platform and your development pipeline. In my opinion, for day to day running you don't need a full time FTE (though that does depend on what tasks the FTE will be performing) but if your developing, that's another kettle of fish.
