On process pid: 3884, error: Identification sections in pattern failed: section: Identification for Sharepoint, error: Match step predicate is not matched.

[James40]

Hi All,

I am new at ITOM and I'm getting the error: On process pid: 3884, error: Identification sections in pattern failed: section: Identification for Sharepoint, error: Match step predicate is not matched. I have no clue how to troubleshoot. Any step by step info will be greatly helpful.

Thank, 

James

[VaranAwesomenow · Accepted solution]

Can you run the pattern in debug mode

https://instance.service-now.com/$sn_pattern_designer.do?sys_id=28d607dbfead4be3887c843814455210&authoring_mode=modify&editor_mode=advanced&section_item_type=identification&section_item_name=Identification%20for%20Sharepoint

It is failing at this step, which means in previous steps it is unable to fetch the relevant share point information.