windows server not getting discover in ServiceNow

[Nikhil kumar ma]

Hi Community,

During the discovery of windows server we are getting error in discovery logs "Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here". and when we open the pattern logs, we are getting the attached error under "Identification Engine Payload Sanitization" and "Identification Engine Status" section. 

For more details please refer the attached screenshots.

Please suggest how can we fix this issue.

Thanks and regards,

Nikhil

[Danish Bhairag2]

Hi @Nikhil kumar ma ,

Please check this article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717355

Thanks,

Danish

[Rahul Priyadars]

@Danish Bhairag2  What a Perfect KB you posted . 🙂

Regards

RP

[Nikhil kumar ma]

Hi Danish,

As per the KB article I have created a new identifier 'NAS File System' but still getting the same error.

Regards,

Nikhil

[Rahul Priyadars]

Try to Also find if Root Cause is Still the same which is given in KB

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There could be several reasons for duplication errors but one such cause is if the same drive letter is used for both Local Drive (cmdb_ci_file_system) and Mapped Network Drive (cmdb_ci_nas_file_system). This causes identification to fail because these are thought to be duplicates due to same identifier rule being used for both.

===============================================================

try looking the PAYLOAD which is coming to Instance for Processing

Regards

RP