To configure the search for a reference variable on a catalog item based on two columns. The following steps are required. For example, search a product with a name or number. This can be achieved by adding below line of code in variable attributes r...
Below are the issues to be aware of in Service Portal after Rome upgrade: After upgrading to Rome, whenever a category is selected in the Service Portal, the list of catalog items displayed is not updated, despite the URL being updated to the sys_id ...
Issue Client side UI Actions are not supported on the Service Portal: https://serviceportal.io/docs/documentation/form.md UI ActionsAll Server-side UI Actions are supported, with one important distinction - setRedirectURL() operations are ignored, du...
There is a proposed solution to fetch the details of a location record suce as latitude,longitude,timezone,offset etc based on the address fields such as street,city,country in servicenow. This requires the Google API which needs a google key to gene...
Requirement : Implement User criteria for the choice list variable in the catalog item and not for the entire catalog item. Based on the logged in user's Region/Country/Location/Groups , a particular choice in the choice list variable should be made...
Few of the most common problems that occurs in Update set: 1.?? Error type: Missing object Example: “Could not find a record in sys_ui_policy referenced in this update” 2.?? Error type: Collision Example: ”Found a local update that is newer than this...
Hello, This article is about how to create a standard change request using a template in a business rule (or any server side code). It is valid for Jakarta or higher releases. In the earlier verions, a template can be applied to a standard change req...
RecordFieldGetter- An OOB ServiceNow Script include which can be used to get a value of any field from any table from the Client Side as shown below. Input Arugments- sysparm_name- Always getValuesysparm_table-- Any table namesysparm_sys_id- Sys_id ...
we can call Email script from email template it's help us to reduce the calling the email script for multiple notification . if we use one template for multiple example : incident,problem,change we set template as a same but we can reuse our code wi...
Hiding the more options icon on the form for the All tables . For that we have to create the UI script. and Check the Global Icon. into the script write this method. addLateLoadEvent(function(){$j('#toggleMoreOptions').hide();}); Note: This is appli...
We recently had an issue where random users were being met with the following error message when attempting to submit record producers and catalogue items via the service portal: "Something went wrong and your request could not be submitted. Please c...
Check out our new virtual event series Live on ServiceNow to help you deploy, adopt and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a solutions expert. You can choose to attend a webinar to...
Need to create a Scheduled Job and don't know code? Not a problem! This video provides 3 codeless examples of how to create scheduled jobs. Enjoy!https://www.youtube.com/watch?v=wGQPuod7kP0
Hi community, I've been asked on different occasions if I could share an animated ppt presentation I frequently use, showing an everyday example of why it makes more sense to operationally focus on SLAs rather than incidents. The variations I've used...
Process 1 : Step 1: Create below Script Include : var C_AttachmentUtils = Class.create(); C_AttachmentUtils.prototype = { initialize: function() { }, copyAttachment: function(attachmentId, receiverTable, receiverId) { var grAtt = new Gl...
***Most of the readers might be aware of this topic, however sharing it as it is a critical issue for the folks who are not aware of this topic*** Have you ever run a query and you think is good enough but ultimately it affects the database badly? ...
Knowledge Base workflow stages ImageDescription 01 > Knowledge 02. All 03. Workflow stages 04 Workflow Editor05. Search by Knowledge06. 07. Stages TAB . Know more: Knowledge workflows
Run the below function in the background script to calculate total Working days using Schedule. function getDiff(date1, date2) { /* @param1- Date value @parm2- Date value @return- woking days value in second ...
Need: I was presented with a need to schedule a standard change to be created every 6 months to change passwords of the domain admin accounts. Though this will be something we can incorporate for any repeated standard change. Because Flow is the new ...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Continual Improvement Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Continual Improvement, February 2, 2022. SES...
seanflack
so_lagedamond
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
