ITSM Pro Assist Series Attendee Forum Predictive Intelligence Office Hours Please use this space to ask questions and share information related to the PI Office Hours session in the ITSM Pro Assist Series Predictive Intelligence Phase, December 7-8, ...
ITSM Pro Assist Series Attendee Forum PI Use Cases, Challenges & Lessons Learned Please use this space to ask questions and share information related to the PI Use Cases, Challenges and Lessons Learned session in the ITSM Pro Assist Series Predictive...
Within IT Service Management and especially within Incident Management you often see the case that you have multiple calls or inquiries regarding the same issue. In Incident Management there is an option that you can build a parent/child relation...
Problem Statement: If any user download any data from the list view of any table it was very tough to track them. Scope: Global Application Risk: We have to edit OOB Export UI context Menu so during upgradation it may impact. Solution Step: 1- Crea...
Combine the powers of Virtual Agent, NLU, and Dynamic Translation! If you're using the Virtual Agent and want to apply different languages, in the Rome release you no longer have to manually translate your Virtual Agent topics via message strings....
I have seen lot of user posting script related queries in plain text this will be very hard to analyze the syntax error of code you have posted in your questions.please follow the screenshots to create questions related to scripts in ServiceNow com...
Hi Guys, So I ran into this issue for Setting up the IF condition for grabbing Value from List collector I somehow managed to resolve the issue. Please use this Script if you are having similar issues. Please Mark if this is helpful. Thanks an...
ServiceNow do not provide in the change process the Risk Assessment calculation via ATF. Without risk calculation it not possible to proceed to the next step. Also, it is not possible to interact with the popup window of the questionnaire and to pres...
Do you need to require an additional field for Incident resolution but are not sure how to edit the Major Incident workbench Resolve button to account for this? If so, you are at the right place, and I hope this helps you! **As a quick caveat, this d...
By leveraging Virtual Agent and our integration with Microsoft Teams you can simplify your employees' experience returning to work. Virtual Agent enhances self-service and meets users where they are.
Scenario: Create an Incident on the target SN instance and fetch the created incident number and sys_id from target to source SN instance using POST HTTP method. 1] In the source SN instance on the Incident form: Configure -> Form Layout -> Add Cor...
Hi, Appendix for this article can be found Here We use assessments to evaluate, score, and rank records from any table in the system. In this article we shall see how to configure assessment, create stakeholders and then generate assessments. Step 1:...
What Is IT Change Management? Article by Don Hall Change types (servicenow.com) Information Technology (IT) change management is a structured process for reviewing proposed IT system or service changes. This process occurs prior to implementing the ...
Welcome to ServiceNow®IT Service Management Are you ready to start your ITSM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you...
ITSM Virtual Agent helps you manage a Virtual Machine using conversation flows. This conversation flow leverages the capabilities available with ITSM Virtual Agent and ITOM cloud provisioning and governance to start, stop, terminate, describe, and pr...
ServiceNow® Performance AnalyticsDeployment Guide Congratulations on activating Performance Analytics as part of your ITSM Pro subscription! Get ready to put the power of data in the hands of your stakeholders so they can anticipate trends, priori...
You recently activated Predictive Intelligence as part of your ITSM Pro subscription. Congratulations! You’re now ready to unlock the power of machine learning to help your organization work faster and smarter. We know you’re anxious to get going....
Congratulations on activating Virtual Agent!Are you ready to give your users instant service anytime and anywhere? Looking forward to a boost in agent productivity? We thought so—and we’re here to help. Here are some great insights and resources to...
In the Rome release, Agent managers can now manage and view on-call shifts and normal work shifts in Workforce Optimization for ITSM with our latest integration with the On-call application. This allows managers, who manage a team of agents that work...
ACL(Access Control List) An instance uses access control list (ACL) rules, also called access control rules, to control what data users can access and how they can access it.(Simply restricting data) ACL rules require users to pass a set of requireme...
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Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
