ITSM articles

Knowledge Base workflow stages

Knowledge Base workflow stages ImageDescription 01 > Knowledge 02. All 03. Workflow stages 04 Workflow Editor05. Search by Knowledge06. 07. Stages TAB . Know more: Knowledge workflows

Calculate Working Days Using Schedule

Run the below function in the background script to calculate total Working days using Schedule. function getDiff(date1, date2) { /* @param1- Date value @parm2- Date value @return- woking days value in second ...

Working with Standard Changes in Flow

Need: I was presented with a need to schedule a standard change to be created every 6 months to change passwords of the domain admin accounts. Though this will be something we can incorporate for any repeated standard change. Because Flow is the new ...

ITSM Pro Assist Series - Continual Improvement

ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Continual Improvement Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Continual Improvement, February 2, 2022. SES...

New Store Release: ITSM Success Dashboard

Realize the value of ServiceNow with the New ITSM Success Dashboard! Provide your IT leaders and process owners a 360° view into ITSM performance and measure improvement with interactive dashboards using prescribed KPIs. This new dashboard works acr...

ITSM Pro Assist Series - Machine Learning

ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Machine Learning Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Machine Learning, February 2, 2022. SESSION RECOR...

ITSM Pro Assist Series - Digital Portfolio Management

ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Digital Portfolio Management Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Digital Portfolio Management, Februar...

ServiceNow Incident Survey by Twilio SMS

Hi All, Some time needs to send a Survey to our caller/Customer by SMS on mobile. So that the user does not need to login on ServiceNow instance he just needs to complete his survey by reply on SMS. I have created it using Twilio Flow. Twilio also pr...

Vídeos de ITSM no ServiceNow em Português do Brasil

Quer aprender mais sobre ITSM no ServiceNow, mas tem dificuldade de encontrar conteúdos em Português?Este canal pode te ajudar: https://www.youtube.com/c/JorgeLuizVilasBoasNunes Encontre neste link uma playlist específica de ITSM: https://www.youtube...

ITSM Pro Assist Series - Dynamic Translation

ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Dynamic Translation Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Dynamic Translation, February 2, 2022. SESSION...

New Demo Available for Rome: IT Workflows: ITSM Pro SKU - Grow To Pro (Outcome)

Outcome To meet the needs of today’s digital business, IT organizations need to deliver fast and personal services at scale, while also constantly meeting any challenges that arise. We need immediate awareness of potential hurdles, and the agility to...

Servicenow - SSO, Login & Redirect

SSO, Login & Redirect < Next Post Previous Post > A few words on SSO: If you use SSO, Service Portal should just work like you would expect. If you are using the system property to automatically r...

Auto populate multiple users in the watch_list via Record Producer

Record Producer - The article will help to Map Multiple users to Watch List field: Steps : 1. Create a list collector type variable on the Record Producer form. 2. Write the below script in the record producer script : current.watch_list = ...

ITSM Pro Assist Series - Virtual Agent Office Hours

ITSM Pro Assist Series Attendee Forum Virtual Agent Office Hours Please use this space to ask questions and share information related to the VA Office Hours session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSION REC...

ITSM Pro Assist Series - Virtual Agent Meet Up

ITSM Pro Assist Series Attendee Forum Virtual Agent Meet Up Please use this space to ask questions and share information related to the VA Meet Up session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSION RECORDING: htt...

ITSM Pro Assist Series - VA Lab: Advanced

ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Advanced Please use this space to ask questions and share information related to the VA live Lab: Advanced session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSI...

ITSM Pro Assist Series - VA Lab: Get Started

ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Get Started Please use this space to ask questions and share information related to the VA live Lab: Get Started session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021 S...

ITSM Pro Assist Series - Customer Use Case Session

ITSM Pro Assist Series Attendee Forum Virtual Agent Customer Use Case Session Please use this space to ask questions and share information related to the VA Customer Use Case session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2...

Multilingual for a Group Notifications – Watch_list

Hi all, In some cases we could have in the same group members speak different languages, like assignment_group or watch_list or …. In this section we will handle the notification sent to watch_list and the caller_id when a comment has been added, for...

Best way to play with arrays in Servicenow

Hi All, Hope you have come across a scenario where you perform certain use cases on ARRAYS like 1. find element out of the given array 2. find the difference between two array's and what is the difference value 3. find the index of element if it...