ITSM articles

Service Portal: Client and Server Side Buttons

Issue Client side UI Actions are not supported on the Service Portal: https://serviceportal.io/docs/documentation/form.md UI ActionsAll Server-side UI Actions are supported, with one important distinction - setRedirectURL() operations are ignored, du...

To get latitude, longitude,timezone and UTC offset on the basis of location address

There is a proposed solution to fetch the details of a location record suce as latitude,longitude,timezone,offset etc based on the address fields such as street,city,country in servicenow. This requires the Google API which needs a google key to gene...

Implement User criteria for the choice list variable in the catalog item and not for the entire catalog item

Requirement : Implement User criteria for the choice list variable in the catalog item and not for the entire catalog item. Based on the logged in user's Region/Country/Location/Groups , a particular choice in the choice list variable should be made...

Types of Errors in Update set

Few of the most common problems that occurs in Update set: 1.?? Error type: Missing object Example: “Could not find a record in sys_ui_policy referenced in this update” 2.?? Error type: Collision Example: ”Found a local update that is newer than this...

Create Standard Change Request using a template in a business rule

Hello, This article is about how to create a standard change request using a template in a business rule (or any server side code). It is valid for Jakarta or higher releases. In the earlier verions, a template can be applied to a standard change req...

Use ServiceNow OOB script include called -RecordFieldGetter to get a value of any field for any table from the Client Side.

RecordFieldGetter- An OOB ServiceNow Script include which can be used to get a value of any field from any table from the Client Side as shown below. Input Arugments- sysparm_name- Always getValuesysparm_table-- Any table namesysparm_sys_id- Sys_id ...

we can call Email script from two way's (email template)

we can call Email script from email template it's help us to reduce the calling the email script for multiple notification . if we use one template for multiple example : incident,problem,change we set template as a same but we can reuse our code wi...

Hide the More Options Icon on form

Hiding the more options icon on the form for the All tables . For that we have to create the UI script. and Check the Global Icon. into the script write this method. addLateLoadEvent(function(){$j('#toggleMoreOptions').hide();}); Note: This is appli...

Submitting a record producer or catalog item error - "Something went wrong and your request could not be submitted. Please contact your system administrator"

We recently had an issue where random users were being met with the following error message when attempting to submit record producers and catalogue items via the service portal: "Something went wrong and your request could not be submitted. Please c...

Check out Live on ServiceNow — An interactive event series

Check out our new virtual event series Live on ServiceNow to help you deploy, adopt and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a solutions expert. You can choose to attend a webinar to...

How to create scheduled jobs without knowing code

Need to create a Scheduled Job and don't know code? Not a problem! This video provides 3 codeless examples of how to create scheduled jobs. Enjoy!https://www.youtube.com/watch?v=wGQPuod7kP0

SLA Breach vs Incident priority - animated PPT example

Hi community, I've been asked on different occasions if I could share an animated ppt presentation I frequently use, showing an everyday example of why it makes more sense to operationally focus on SLAs rather than incidents. The variations I've used...

Copy new attachment from RITM to Sc tasks

Process 1 : Step 1: Create below Script Include : var C_AttachmentUtils = Class.create(); C_AttachmentUtils.prototype = { initialize: function() { }, copyAttachment: function(attachmentId, receiverTable, receiverId) { var grAtt = new Gl...

Rudimentary Things to Remember – Topic 1

***Most of the readers might be aware of this topic, however sharing it as it is a critical issue for the folks who are not aware of this topic*** Have you ever run a query and you think is good enough but ultimately it affects the database badly? ...

Knowledge Base workflow stages

Knowledge Base workflow stages ImageDescription 01 > Knowledge 02. All 03. Workflow stages 04 Workflow Editor05. Search by Knowledge06. 07. Stages TAB . Know more: Knowledge workflows

Calculate Working Days Using Schedule

Run the below function in the background script to calculate total Working days using Schedule. function getDiff(date1, date2) { /* @param1- Date value @parm2- Date value @return- woking days value in second ...

Working with Standard Changes in Flow

Need: I was presented with a need to schedule a standard change to be created every 6 months to change passwords of the domain admin accounts. Though this will be something we can incorporate for any repeated standard change. Because Flow is the new ...

ITSM Pro Assist Series - Continual Improvement

ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Continual Improvement Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Continual Improvement, February 2, 2022. SES...

New Store Release: ITSM Success Dashboard

Realize the value of ServiceNow with the New ITSM Success Dashboard! Provide your IT leaders and process owners a 360° view into ITSM performance and measure improvement with interactive dashboards using prescribed KPIs. This new dashboard works acr...

ITSM Pro Assist Series - Machine Learning

ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Machine Learning Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Machine Learning, February 2, 2022. SESSION RECOR...