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Multilingual for a Group Notifications – Watch_list

Hi all, In some cases we could have in the same group members speak different languages, like assignment_group or watch_list or …. In this section we will handle the notification sent to watch_list and the caller_id when a comment has been added, for...

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Haithem D_ by Giga Expert
  • 3248 Views
  • 2 comments
  • 9 helpfuls

Best way to play with arrays in Servicenow

Hi All, Hope you have come across a scenario where you perform certain use cases on ARRAYS  like    1. find element out of the given array  2. find the difference between two array's and what is the difference value 3. find the index of element if it...

Ct111 by Tera Sage
  • 5229 Views
  • 4 comments
  • 10 helpfuls

Application Guide: Service Catalog Best Practices

This guide gives you a collection of best practices for a successful implementation of Service Catalog.Service Catalog provides a view of available, pre-defined products and services offered by corporate departments such as IT, HR, and others in your...

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priyankalim by ServiceNow Employee
  • 30985 Views
  • 2 comments
  • 15 helpfuls

Is data qualiy important for ITSM

Hello community, I am University student, currently working on data quality as my thesis topics. I am trying to explore relation between ServiceNow and Data Quality. I would love to hear about your thoughts on the subject. I have bundled couple of qu...

ITSM Pro Assist Series - VA Demo & Best Practices Session

ITSM Pro Assist Series Attendee Forum Virtual Agent Demo & Best Practices Session Please use this space to ask questions and share information related to the VA Demo & Best Practices session in the ITSM Pro Assist Series Virtual Agent Phas...

Trina Marxen by ServiceNow Employee
  • 368 Views
  • 2 comments
  • 1 helpfuls

ITSM Pro Assist Series - VA Micro-Certification Course

ITSM Pro Assist Series Attendee Forum Virtual Agent Micro-Certification Course Please use this space to ask questions and share information related to the VA Micro-Cert course in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021.  S...

Trina Marxen by ServiceNow Employee
  • 1345 Views
  • 19 comments
  • 7 helpfuls

On-Change Client Side Scripting Scenarios with if loop

Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...

Community Alums by Community Alums  
  • 2387 Views
  • 1 comments
  • 8 helpfuls

ITSM Pro Assist Series - PI Micro-certification Course

ITSM Pro Assist Series Attendee Forum Predictive Intelligence Micro-Certification Course Please use this space to ask questions and share information related to the PI Micro-cert session in the ITSM Pro Assist Series Predictive Intelligence Phase, De...

Trina Marxen by ServiceNow Employee
  • 780 Views
  • 11 comments
  • 4 helpfuls
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