Do you need to require an additional field for Incident resolution but are not sure how to edit the Major Incident workbench Resolve button to account for this? If so, you are at the right place, and I hope this helps you! **As a quick caveat, this d...
By leveraging Virtual Agent and our integration with Microsoft Teams you can simplify your employees' experience returning to work. Virtual Agent enhances self-service and meets users where they are.
Scenario: Create an Incident on the target SN instance and fetch the created incident number and sys_id from target to source SN instance using POST HTTP method. 1] In the source SN instance on the Incident form: Configure -> Form Layout -> Add Cor...
Hi, Appendix for this article can be found Here We use assessments to evaluate, score, and rank records from any table in the system. In this article we shall see how to configure assessment, create stakeholders and then generate assessments. Step 1:...
What Is IT Change Management? Article by Don Hall Change types (servicenow.com) Information Technology (IT) change management is a structured process for reviewing proposed IT system or service changes. This process occurs prior to implementing the ...
Welcome to ServiceNow®IT Service Management Are you ready to start your ITSM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you...
ITSM Virtual Agent helps you manage a Virtual Machine using conversation flows. This conversation flow leverages the capabilities available with ITSM Virtual Agent and ITOM cloud provisioning and governance to start, stop, terminate, describe, and pr...
ServiceNow® Performance AnalyticsDeployment Guide Congratulations on activating Performance Analytics as part of your ITSM Pro subscription! Get ready to put the power of data in the hands of your stakeholders so they can anticipate trends, priori...
You recently activated Predictive Intelligence as part of your ITSM Pro subscription. Congratulations! You’re now ready to unlock the power of machine learning to help your organization work faster and smarter. We know you’re anxious to get going....
Congratulations on activating Virtual Agent!Are you ready to give your users instant service anytime and anywhere? Looking forward to a boost in agent productivity? We thought so—and we’re here to help. Here are some great insights and resources to...
ACL(Access Control List) An instance uses access control list (ACL) rules, also called access control rules, to control what data users can access and how they can access it.(Simply restricting data) ACL rules require users to pass a set of requireme...
One of the latest offerings in the Rome release is the new and revamped Coaching application, part of the ITSM Professional offering. Coaching with Learning, available on the AppStore, combines the power of coaching opportunities, assessments, and vi...
"With regard to excellence, it is not enough to know, but we must try to have and use it." ~ Aristotle Achieving excellence is a journey and not an overnight achievement those real-world organizations tend to strive for. A very evident question every...
Hey Everyone, This articles explains how to bulk import the standard change templates using transform maps. The target table used is "std_change_proposal" Standard Change Proposal table. To download the templates of any particular table follow th...
Hi Guys, I recently had below requirement and it took quite a while to achieve this, so thought to document the steps. Hope it helps. Issue Description: Consider you have 2 reference fields. Depending on the value selected on the first reference fie...
Below are some more useful scripts 1. How to get data from server-side to client-side. Get single string value Create a client callable script include var AjaxUtil = Class.create(); AjaxUtil.prototype = Object.extendsObject(AbstractAjaxProcess...
One of the requirement I was working on in Servicenow was to generate a notification when an RITM is commented. The issue was as follows: When user enters multi-line comment on RITM for example: "This is a test This comment is on line 2" I used an em...
As you may know, in Agent Workspace, when one wants to create a Request based on an Interaction, a portal page is opened, one gets to select the Catalog Item, fill in the form and when the Catalog Item is submitted, the created Request is linked to t...
Let's cover some common scenario for MRVS with reference and lookup selectbox variables. MRVS value is stored as a JSON format. You can get the data from existing record and pass the value to the MRVS on the form. To get the data from server, create ...
Dictionary overrides—what they are and how to use them ServiceNow provides you with the flexibility to customize forms so that they can mirror your business processes. But sometimes tinkering with default values can be tricky. In this instalment of...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
