ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Continual Improvement Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Continual Improvement, February 2, 2022. SES...
Realize the value of ServiceNow with the New ITSM Success Dashboard! Provide your IT leaders and process owners a 360° view into ITSM performance and measure improvement with interactive dashboards using prescribed KPIs. This new dashboard works acr...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Machine Learning Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Machine Learning, February 2, 2022. SESSION RECOR...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Digital Portfolio Management Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Digital Portfolio Management, Februar...
Hi All, Some time needs to send a Survey to our caller/Customer by SMS on mobile. So that the user does not need to login on ServiceNow instance he just needs to complete his survey by reply on SMS. I have created it using Twilio Flow. Twilio also pr...
Quer aprender mais sobre ITSM no ServiceNow, mas tem dificuldade de encontrar conteúdos em Português?Este canal pode te ajudar: https://www.youtube.com/c/JorgeLuizVilasBoasNunes Encontre neste link uma playlist específica de ITSM: https://www.youtube...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Dynamic Translation Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Dynamic Translation, February 2, 2022. SESSION...
Outcome To meet the needs of today’s digital business, IT organizations need to deliver fast and personal services at scale, while also constantly meeting any challenges that arise. We need immediate awareness of potential hurdles, and the agility to...
SSO, Login & Redirect < Next Post Previous Post > A few words on SSO: If you use SSO, Service Portal should just work like you would expect. If you are using the system property to automatically r...
Record Producer - The article will help to Map Multiple users to Watch List field: Steps : 1. Create a list collector type variable on the Record Producer form. 2. Write the below script in the record producer script : current.watch_list = ...
ITSM Pro Assist Series Attendee Forum Virtual Agent Office Hours Please use this space to ask questions and share information related to the VA Office Hours session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSION REC...
ITSM Pro Assist Series Attendee Forum Virtual Agent Meet Up Please use this space to ask questions and share information related to the VA Meet Up session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSION RECORDING: htt...
ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Advanced Please use this space to ask questions and share information related to the VA live Lab: Advanced session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSI...
ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Get Started Please use this space to ask questions and share information related to the VA live Lab: Get Started session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021 S...
ITSM Pro Assist Series Attendee Forum Virtual Agent Customer Use Case Session Please use this space to ask questions and share information related to the VA Customer Use Case session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2...
Hi all, In some cases we could have in the same group members speak different languages, like assignment_group or watch_list or …. In this section we will handle the notification sent to watch_list and the caller_id when a comment has been added, for...
Hi All, Hope you have come across a scenario where you perform certain use cases on ARRAYS like 1. find element out of the given array 2. find the difference between two array's and what is the difference value 3. find the index of element if it...
This guide gives you a collection of best practices for a successful implementation of Service Catalog.Service Catalog provides a view of available, pre-defined products and services offered by corporate departments such as IT, HR, and others in your...
Assume a scenario, a customer asks you to design a catalog item, the requirements are - A new form called "XYZ Access" and form fields should be - Requested for - reference fieldRequest type - choice field with 6 choicesUser profile - choice field wi...
Hi, This Modal widget is a similar concept to Add-Row functionality on the catalog item. Instead one can insert a Database record with leaving the current form. HTML: <div> <button class="btn btn-{{options.color}} m-b" ng-click="openModal()">{{...
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Dan Bruhn
ServiceNow
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Steph Morillo
