Servicenow - SSO, Login & Redirect

SSO, Login & Redirect   < Next Post                                                  Previous Post >    A few words on SSO: If you use SSO, Service Portal should just work like you would expect. If you are using the system property to automatically r...

Auto populate multiple users in the watch_list via Record Producer

  Record Producer - The article will help to Map Multiple users to Watch List field: Steps :  1. Create a list collector type variable on the Record Producer form.  2. Write the below script in the record producer script : current.watch_list = ...

ITSM Pro Assist Series - Virtual Agent Office Hours

ITSM Pro Assist Series Attendee Forum Virtual Agent Office Hours Please use this space to ask questions and share information related to the VA Office Hours  session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021.  SESSION REC...

ITSM Pro Assist Series - Virtual Agent Meet Up

ITSM Pro Assist Series Attendee Forum Virtual Agent Meet Up Please use this space to ask questions and share information related to the VA Meet Up session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021.  SESSION RECORDING: htt...

ITSM Pro Assist Series - VA Lab: Advanced

ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Advanced Please use this space to ask questions and share information related to the VA live Lab: Advanced session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021.  SESSI...

ITSM Pro Assist Series - VA Lab: Get Started

ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Get Started Please use this space to ask questions and share information related to the VA live Lab: Get Started session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021 S...

ITSM Pro Assist Series - Customer Use Case Session

ITSM Pro Assist Series Attendee Forum Virtual Agent Customer Use Case Session Please use this space to ask questions and share information related to the VA Customer Use Case session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2...

Multilingual for a Group Notifications – Watch_list

Hi all, In some cases we could have in the same group members speak different languages, like assignment_group or watch_list or …. In this section we will handle the notification sent to watch_list and the caller_id when a comment has been added, for...

Best way to play with arrays in Servicenow

Hi All, Hope you have come across a scenario where you perform certain use cases on ARRAYS  like    1. find element out of the given array  2. find the difference between two array's and what is the difference value 3. find the index of element if it...

Application Guide: Service Catalog Best Practices

This guide gives you a collection of best practices for a successful implementation of Service Catalog.Service Catalog provides a view of available, pre-defined products and services offered by corporate departments such as IT, HR, and others in your...

Catalog Item Design - Static choices vs Dynamic references

Assume a scenario, a customer asks you to design a catalog item, the requirements are - A new form called "XYZ Access" and form fields should be - Requested for - reference fieldRequest type - choice field with 6 choicesUser profile - choice field wi...

Embedded Modal widget to call catalog items/record producers/forms.

Hi,  This Modal widget is a similar concept to Add-Row functionality on the catalog item. Instead one can insert a Database record with leaving the current form. HTML: <div> <button class="btn btn-{{options.color}} m-b" ng-click="openModal()">{{...

Bulk Renumbering of Catalog Item Variable orders without changing presentation order.

After making several updates to a complicated form, I found that even leaving some space between the order value of the original variables wasn't sufficient and I needed to reorder many variables to get space to add new formatters and fields. I also ...

Is data qualiy important for ITSM

Hello community, I am University student, currently working on data quality as my thesis topics. I am trying to explore relation between ServiceNow and Data Quality. I would love to hear about your thoughts on the subject. I have bundled couple of qu...

ITSM Pro Assist Series - VA Demo & Best Practices Session

ITSM Pro Assist Series Attendee Forum Virtual Agent Demo & Best Practices Session Please use this space to ask questions and share information related to the VA Demo & Best Practices session in the ITSM Pro Assist Series Virtual Agent Phas...

ITSM Pro Assist Series - The Importance of Virtual Agent + Teams Session

ITSM Pro Assist Series Attendee Forum The Importance of  Virtual Agent + Teams Session Please use this space to ask questions and share information related to the VA + Teams session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 20...

ITSM Pro Assist Series - VA Micro-Certification Course

ITSM Pro Assist Series Attendee Forum Virtual Agent Micro-Certification Course Please use this space to ask questions and share information related to the VA Micro-Cert course in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021.  S...

Import Set General Flow of Operations

On-Change Client Side Scripting Scenarios with if loop

Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...

ITSM Pro Assist Series - PI Micro-certification Course

ITSM Pro Assist Series Attendee Forum Predictive Intelligence Micro-Certification Course Please use this space to ask questions and share information related to the PI Micro-cert session in the ITSM Pro Assist Series Predictive Intelligence Phase, De...