Hi community, I've been asked on different occasions if I could share an animated ppt presentation I frequently use, showing an everyday example of why it makes more sense to operationally focus on SLAs rather than incidents. The variations I've used...
Process 1 : Step 1: Create below Script Include : var C_AttachmentUtils = Class.create(); C_AttachmentUtils.prototype = { initialize: function() { }, copyAttachment: function(attachmentId, receiverTable, receiverId) { var grAtt = new Gl...
***Most of the readers might be aware of this topic, however sharing it as it is a critical issue for the folks who are not aware of this topic*** Have you ever run a query and you think is good enough but ultimately it affects the database badly? ...
Knowledge Base workflow stages ImageDescription 01 > Knowledge 02. All 03. Workflow stages 04 Workflow Editor05. Search by Knowledge06. 07. Stages TAB . Know more: Knowledge workflows
Run the below function in the background script to calculate total Working days using Schedule. function getDiff(date1, date2) { /* @param1- Date value @parm2- Date value @return- woking days value in second ...
Need: I was presented with a need to schedule a standard change to be created every 6 months to change passwords of the domain admin accounts. Though this will be something we can incorporate for any repeated standard change. Because Flow is the new ...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Continual Improvement Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Continual Improvement, February 2, 2022. SES...
Realize the value of ServiceNow with the New ITSM Success Dashboard! Provide your IT leaders and process owners a 360° view into ITSM performance and measure improvement with interactive dashboards using prescribed KPIs. This new dashboard works acr...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Machine Learning Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Machine Learning, February 2, 2022. SESSION RECOR...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Digital Portfolio Management Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Digital Portfolio Management, Februar...
Hi All, Some time needs to send a Survey to our caller/Customer by SMS on mobile. So that the user does not need to login on ServiceNow instance he just needs to complete his survey by reply on SMS. I have created it using Twilio Flow. Twilio also pr...
Quer aprender mais sobre ITSM no ServiceNow, mas tem dificuldade de encontrar conteúdos em Português?Este canal pode te ajudar: https://www.youtube.com/c/JorgeLuizVilasBoasNunes Encontre neste link uma playlist específica de ITSM: https://www.youtube...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Dynamic Translation Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Dynamic Translation, February 2, 2022. SESSION...
Outcome To meet the needs of today’s digital business, IT organizations need to deliver fast and personal services at scale, while also constantly meeting any challenges that arise. We need immediate awareness of potential hurdles, and the agility to...
SSO, Login & Redirect < Next Post Previous Post > A few words on SSO: If you use SSO, Service Portal should just work like you would expect. If you are using the system property to automatically r...
Record Producer - The article will help to Map Multiple users to Watch List field: Steps : 1. Create a list collector type variable on the Record Producer form. 2. Write the below script in the record producer script : current.watch_list = ...
ITSM Pro Assist Series Attendee Forum Virtual Agent Office Hours Please use this space to ask questions and share information related to the VA Office Hours session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSION REC...
ITSM Pro Assist Series Attendee Forum Virtual Agent Meet Up Please use this space to ask questions and share information related to the VA Meet Up session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSION RECORDING: htt...
ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Advanced Please use this space to ask questions and share information related to the VA live Lab: Advanced session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021. SESSI...
ITSM Pro Assist Series Attendee Forum Virtual Agent Lab: Get Started Please use this space to ask questions and share information related to the VA live Lab: Get Started session in the ITSM Pro Assist Series Virtual Agent Phase, November 9-11, 2021 S...
seanflack
so_lagedamond
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
