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Module / Módulo

 What is a module? Modules are the children, or the second tier navigation options to the applications in the application navigator. Modules often link to other pages or records in the platform.You can configure which modules appear in the applicatio...

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tiagomacul by Giga Sage
  • 724 Views
  • 1 comments
  • 7 helpfuls

Empty tabs / ABAs vazias, ABA fantasma - Como remover

Empty tabs  /   Como remover ABAs vazias? ABA fantasma!     ImagemDescrição01. Mude a aplicação para GLOBAL02. Configure > Form Design03. Click Delete this section 04. Save   Outra maneira ImagemDescrição  01. acesse sys_ui_form_section.list 02. l...

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tiagomacul by Giga Sage
  • 624 Views
  • 1 comments
  • 6 helpfuls

Problem Management

Foundation Videos Webinars Featured Content IT Service Management (ITSM) OverviewProblem Management Overview Problem Management: How to Get Up and Running Quickly Problem Management Process GuideITIL Proven Practices Plugins available in Jakart...

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priyankalim by ServiceNow Employee
  • 5015 Views
  • 7 comments
  • 4 helpfuls

ITOM ServiceNow Discovery

DISCOVERY Discovery finds computers and other devices connected to an enterprise's network. When Discovery finds a computer or device, it explores the device's configuration, provisioning, and current status and updates the CMDB. -----------------  P...

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Manipulating workflow timers in ServiceNow.

Background Workflow timers can be triggered in a workflow context, such as a Catalogue Request or Change Request.When the copy of the workflow for that specific request gets to the point in a workflow where a timed event occurs it creates a scheduled...

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Assign to from child group

How to assign user from the child group members? below a simple configuration to allow service-now users to choose a member from the child group members on the assigned to field : right click on assigned to then configure dictionary Add tree picker ...

Can't edit the widgets on my own dashboard!!!

What is up? I created and own the dashboard and it still won't let me modify any of the widgets!! All the widgets were created by me but there is no pencil icon when I go into configuration mode. I've created 25+ dashboards and lots of widgets and ne...

cmcclendon by Mega Guru
  • 2596 Views
  • 5 comments
  • 2 helpfuls

Impersonate using SysID?

I recently ran into a problem where I needed to impersonate a user which is normally very easy, except when there a multiple users with the same name. One way to do that is to simply put in the user_id and your done (assuming you know it). Another wa...

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cmcclendon by Mega Guru
  • 413 Views
  • 1 comments
  • 3 helpfuls

ServiceNow Scripts(Attributes) where they are stored:

Some Important Attributes and their tables  Objects                                  table1. Business Rule                sys_script2. Client Script                   sys_script_client3. Script Include                 sys_script_include4. Email Scrip...

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