Recently I got a requirement from one of my clients to create a single record producer to create a record on multiple tables dynamically based on a Select box variable value. Here is how we did it. 1. Create the record producer on a parent table e.g....
The inbound email flow in ServiceNow streamlines the process of capturing, processing, and managing incoming emails within the platform, helping organizations to efficiently handle various tasks and requests. Out of the box (OOB), ServiceNow's inbo...
Welcome to the Digital Portfolio Management (DPM) Community series! Watch curated video overviews and deep dives to help you navigate the DPM workspace and achieve exceptional outcomes. These resources are designed to enhance your skills and exp...
Role required: sn_comm_management.comm_plan_admin or adminEach MIM communication plan has the following default persona types associated with them : Ad hoc AIEnd user AIBusiness user AITechnical AI When the LLM is called, these persona types are use...
This application generates QR code based on the logged in user's email. 1. This application contains widget, which is called on now mobile through /mesp portal. 2. The widget has instance options which allow the developers to generate QR code based...
Hi Folks, Definition of g_scratchpad :: The g_scratchpad is an empty object we can use to store information (properties, objects, functions, etc.) from the server side script to the client. It is only available in display business...
Recommended actions provide context-aware suggestions to agents based on record details, enabling more efficient decision-making by presenting optimal field values or actions. This article focuses specifically on side panel-related recommendations. ...
Hello ServiceNow Family, When working with ServiceNow, one of the most common requirements is to fetch details about the currently logged-in user. Knowing who the user is, their roles, groups, and other attributes helps us deliver the right experie...
YES!! You read it right. Task intelligence for ITSM now supports similarity models (along with categorization models) for Incident tables. We ship three OOtB models, which can be deployed for Incident tables - Show similar incidentsShow similar o...
This can be achieved by writing any one of the catalog client scripts as shown below: A) Configure OnSubmit catalog client script as below: function onSubmit() { var numberofemployees = g_form.getValue('how_many_employees_select_box'); //Read...
ITSM Adoption Posture Maturity Model Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline. It helps assess the current effectiveness of a discipline and supports figuring out what capabi...
Sharing some coding/scripting assignment for entry level ServiceNow developers and freshers. Below are the attached assignments for reference. I'll try to add more assignments sooner. To prepare for ServiceNow interview you can refer this article S...
Introduction Welcome to the Frequently Asked Questions guide for Now Assist for ITSM. Please comment if you have a question not addressed here, and keep checking back for updates. Table of Contents Features & Functionalities Implementation & Enabl...
Change Management is the process of managing a change request through the lifecycle of a request. Change Management ensures that standardized methods and procedures are used to handle the changes. The fast pace of change in technologies has...
Hey Everyone, This articles explains the process to remove the default assignment group set while proposing/modifying any standard change template. OOB Standard change templated are sent to Change Management assignment group as use Change Manager a...
In this video series, ServiceNow product experts share our modern vision for change management and our perspective on how you can get there. The series starts off with an overview of the modern change solution and review of the adoption journey we...
ITSM Recommended Trainings ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more v...
Lets say you have a source instance as (https://source.servicenow.com)And a target instance as (https://target.servicenow.com) Step#1: To create a Clone Target, Login into your instance which needs to be cloned.Navigate to System Clone > Clone Target...
Use Case: Kick Start ITSM Solution within ServiceNow. What foundational data should be taken into account to establish a Minimum Viable Product (MVP) delivery? Description: The specified use case is relevant when the customer is undertaking a migra...
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Dan Bruhn
Lindsey G-Prada
ServiceNow
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Steph Morillo
