Hi SNow community,Im in doubt with the following case: Got a catalog item that doesnt have a flow/workflow/execution planScheduled flow The case is that when the flow triggers it generates a Req/Ritm/Sctask but it's using stages i dont recognize. Req...
We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now. We want to...
Hi Team, Could you please help me to remove Task work_notes and comments from RITM Activity. Here is my business rule written on Before Update (function executeRule(current, previous /*null when async*/) {var gr = new GlideRecord('sc_task'); gr.addQ...
hi, I want to restrict edit of state fields for list view where only change manager role needs to be able to see closed successful and closed with defects options in state, even the admin should not see these two options, rest of the options of the ...
For some reason my Flow Designer If statement is evaluating a condition: a == false && b != c as a == false && b == c. I have tried to adjust my Flow a few times but, for some reason this condition does not stick. Here is the condition: And the exec...
I have a catalog item with a date field and another text field. The requirement is that when a requestor opens the catalog item then based on the date field value it should fetch the values from another table that contains this data for the requestor...
Hi, i need to write a view rule, the view name is test. the admin role users should not have the view rule they can able to change the view. Can any one suggest what should be written in scripting , i have given the view name. Admins need to have...
Hello, I have a requirement where i need to create a UI Action "Self Approve" On Click Action: 1.State will change to Approved 2.redirection to relevant record (a record in another table with same name). 3. Comments will be populated "Self Approve...
I am trying to run an ATF scenario where Open a Catalog Item (SP) and have a Order a Catalog Item (SP) as submit. When we open an existing record, it fails to open SC_TASK Any ideas?
Hai, Need a help in creating business rule. I am new to service now .kindly help on this script. I Have an Customer Field On the form ,I have taken Reference table in Customer Field, If I Select The Customer Field, Display the Customer Name field and...
I am looking to build a Catalog Item in our Service Portal for requesting access to file shares on our network. I am going to put together a list of shares and hopefully allow the user to pick from list. We will then have a couple different workflows...
Hi, We are using Glide Aggregate and trying to display the values of the incident number in an array as output but we are not able to display the values. If you use GlideRecord we are able to display the value and the below script is working for Glid...
Hi everyone, There is a string field holding multiple values with comma separated. I want to show the values one below the other instead of comma separated. Taking the values into an array, and pushing those values one by one into that field like, on...
Hi can one helpme with the requirment CHANGE: Restrict Users from Closing Change Records No one, including the admin role, should be able to close a change. For Change States, "Closed Successful" and "Closed with Defects", only the Change Manag...
HI All, Could you suggest javascript code to how to Map variables present in RITM to fields in INCIDENT table. Thanks
