Hi, I received the below error while executing the PowerShell script. User credentials cannot be used for local connections Please let me know what needs to be done.
Hello Guys, I Stucked in a requirement where ,when I need to Click on "Submit" (Custom, Not OOTB) Button on a form ,and I want to redirect on List in Workspace only. As it its a Workspace button, I made Client checkbox and Workspace form button- Ch...
Hi, I have a requirement. For the drop down I have created, my client wants that the variable should allow multiple values to be selected. So, I have decided to create multiple checkboxes (a, b, c, d, e, f, g). There is a caveat here. If I check only...
Hi Experts ,Have a requirement when the tags are added to the change request, those added tags should get populate in the cab_agenda_item table for the associated change request,Similarly when the tags are removed from change in change_request table ...
why can't we have root cause analysis methods in Problem record?Did any one implemented 5 Why's RCA methodology. it would be good to have separate module under problem section.Just got a though
Hi all, I have had the following situation. We utilise contact records for some users so that the service desk can log tickets on their behalf. However they should not have access to the portal or Service Catalog (these are minimal and should go thro...
We currently have ITSM and leverage it for incident management. We have a need to have the same resources who are solving incidents apply time to a task (what we call a project). The requirement is as follows: Customer A has a bank of hours for incid...
In Incident Table there is field add two numbers should populate in 3rd field , but the problem is the number should be in eg : 0001 + 0002 = 0003 Answer should be in this format 0003 please help me I have written this code in Business rules : ...
I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessmen...
Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...
HI Team, I am using the below script in Flow designer and it works fine .Could you please let me know if it is best practice to use sys_id of a record directly in flow designer script.If not please let me know the alternatives we can use. Thank you...
I have a requirement to set a Date/Time field in a catalog item based on the Create Date of an associated record. 1. User chooses an Incident in a reference field. 2. On change script runs that populates the Date/Time field "Incident Created" with ...
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