Resolved! How to insert Hyperlink in the email script?
I have a use case where I have to insert hyper link in the email via email script. Can anyone help me on this?
Forum Posts
Conflicting UI Policies
Hello, I have two fields in the incident record form: "description" (String Type) and "u_description" (HTML). Following are my conditions: when priority is 1 or Priority is 2, I need description to show, and u_description to hideWhen priority is NOT ...
Resolved! <now-attachments-list template="sp attachment" />
Hello,I used the widget 'Ticket Attachments' in Service Portal of Helsinki.In this widget there is an element which call 'now-attachments-list'.I want to understand what the meaning of this element, maybe it's a directive of angular? so, where it's d...
Product model vs Hardware model
We have noticed that we models created in both the hardware model table as well as the product model table. While i understand that the product model table is made up of both the hardware models as well as the software models, i need to understand w...
Resolved! Export RITM with variables
Hello All, I want to export 500 latest requests for a specific catalog item into a excel with RITM fields and 100 Variables in it. I tried doing so by creating a report but I think there is a limitation of variables which can be added to reports and ...
Resolved! How to create a notification for incidents created with priority 1?
Hello all, How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with pr...
Resolved! Prevent Catalog Item from Being Submitted If
Is there a way to prevent a catalog item form (portal) from being submitted if a certain choice value is selected in a variable select box? Thanks,AJ
Resolved! When incident state changes to Resolved, user should jump in to Resolution Information tab.
Hi All, I have a requirement as follows. Whenever user changes the incident state to "Resolved" Then user should jump in to Resolution Information tab. But, it is by deafult in the Notes tab. any suggestions to achieve this requirement.
Resolved! How to make attachments mandatory in portal for only specific software's in the software table?
There are some software's in software table for which if user selects that particular software in portal, then attachment must be mandatory.
Resolved! All Record Producers hang when submitting form
Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time. The script in question is the Scripted REST Resource "...
Enable dynamic Translation for Virtual agent without language plugin
Hello All, We are looking for options to enable Dynamic translation only for Virtual Agent without Language Plugins enabled? Is there any way that Dynamic translation can be limited only to VA and not for other applications in the Environment. Pleas...
Resolved! Need Help to Create a UI Action Link to download the File
HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M
Resolved! how to add order by in the existing encoded query
Hello All, I have used below encoded query and I want to add order by on opened_at field which is a date field. At present it is showing old to new records however I want to showcase new to old records. Below is my encoded query copied from incident ...
Resolved! I want to display the notification history about incident_task like Incident.
Notification of incident task record information is sent by e-mail via Notification.I would like to display the history of notifications in the activity like incident.How?
Resolved! Email Client Template: auto populate recipient as the Assigned To user
Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email? The Assigned To user account...
