Hi Team, We are trying to insert a new record in table 1 using background script, This new record needs to be referenced with another table (table 2). The issue is new record is getting created but the reference field is empty. var order = "324321...
Hi All, We need to create a report on incidents which are breached on previous month for resolution sla and also closed on the same month. We also need to fetch in which assignment group, the incident got breached. As of now, I have created a report...
If record exist in the table, the catalog form should not allow to submit and should display the alert message with Record already exist. If it is new record the form is allowed to submit and insert the record. But when Iam trying to submit the form ...
How to create a change record from a UI action on incident form and pass some details to the change record such as, short description from the incident form or any other field. Thanks
Hi, I have a scenario wherein I will get the regex pattern from a third party api call in the schema. And this schema contains escape characters(\) as a part of the regex pattern. This pattern is a part of the key-value pair in one of the objects in...
Hi, I'm building a service request to allow requester to manual select approver from user table. However I want to restrict requester to select ownself as approver. Any suggestion how can I build it? Thanks.
I encountered Error, "not supported calendar msg.ics" is there any possible workaround with this problem?
Hello, my client asked to provide cmdb_read role to a group (and therefore user) to perform some stuff on service portal "properly". By doing so, this group can access to backend UI. How can i prevent this? thank you in advance Marco
Set error message if the start date is greater than end date.Please help.
Hi Experts, What could the best method to check if additional comment is not empty in a background and business rule. @Ankur Bawiskar var gr = new GlideRecord('incident'); gr.get('b64f102567f551101a1136dbd36d434d'); gs.print(gr.number); gs.print(JS...
I have a catalog item with name "sap2010 signin". I need to make visible this catalog item to particular work groups(u_work_group). Group names are like "network" and "database". How can i achieve it? Note: workgroups not assignment groups. We have w...
Hi All,I have created notifications for incidents and add link in the message content at last called "Take me to the incident" for users who wanted to view the record directly from the email. So after clicking the link we are getting one error called...
Hi Experts,I have created a Flow Designer for a catalog item. But I am not sure how to trigger the approval based upon the variable Drop down choice Selection example 'A' & 'B' are choices. If user is select the choice 'A' it needs to be went to gro...
Hello! i am modifying the out of the box standard change and i would like to add an Assess stage.I checked with NOW support and they said to modify the script include: ChangeRequestStateModel_standard I did so as well as modifying the workflow to ad...
Hi Everyone, I am new to this can anyone please tell me why we use if block while counting record using GlideAggregate. var count = new GlideAggregate('u_test');count.addAggregate('COUNT');count.query();var computer=0;if(count.next()) { c...
