Resolved! Skip approval for a requester
While testing a Catalog Item for ordering an expensive device, the mandatory approval is being skipped for requester Andre Boer, but not for any of other requesters. Who can explain me how is possible do this?
Forum Posts
Resolved! How to copy value of one variable field to another variable field using client script onSubmit
Hi all, I am new to scripting and trying to get my head around with this. I am trying to copy single line text variable value available on the form to another single line text variable value which is only visible in VEditor. Below is the Client scrip...
How to Connect to Third party Application from ServiceNow if they provide token for rest.
From ServiceNow, we want to send data to a third-party application. They have provided us with the Token to connect to their system. Could you please help How to set up a Rest API to connect and send data to the third-party applications? Thanks in a...
Incident # in Related Records
I have a situation where a customer is requiring via Enhancement that we provide the Incident # to the Case when the Incident is created from a Work Order that is related to the case. The Incident # must display in Related Lists, and Related Recor...
Resolved! Variable Sets Does Not Appear in Approval
One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval. How to we add RITM variables and variable sets in here?
Duplicate users Watch List
I added this to my inbound email actions to add users who are CC'd on an email to the watchlist of an incident/request: current.watch_list = current.watch_list + ',' +email.copied; This works great, only issue is it will infinitely add duplicates t...
Resolved! How to share a template with a group/
How to share incident templates with a group? Suppose if Iam a member if 'X' group I should have the ability to share the template with our group
Resolved! Serviceportal 'Approvals' widget Visibility issue
Hi, In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget. Thanks and Regards, Jay
Is it possible to create catalog item with multiple items linked
Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...
415 HTTP Error in Rest Message
Hi everyone, I have 4 rest messages for an integration with Remedy. They are all set up the same. 3 work fine, but I keep getting this error with the rest message for problem task. The content-type is set to application/json and works fine for the o...
Need to have the field "most recent discovery" mapped to last heartbeat(LastDDR) instead of last HW scan from SCCM
Hello community,I am new to SCCM and I would like to have the field "most recent discovery" mapped to last heartbeat instead of last HW scan from SCCM as the last heartbeat is more valid and it may have a huge impact on SACM and SAM reporting as dat...
Set close notes and close codes as mandatory while closing/resolving the incident in client script
Set close notes and close codes as mandatory while closing/resolving the incident in client script
History > List in the Location table not showing any values for other than admin
Hi All We have added History > LIST to the location table recently. (see the screen shot in Location 3) as shown in the 'Location 1' screenshot, the LIST is available for all the ITIL users. But if we click the LIST from the ITIL users, it is showin...
Resolved! Users cannot access table
Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...
Resolved! "Enable Link" Provider Notification Content MS Teams Links Don't Work
Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...