Change ticket approvals are being generated for the inactive user, It should trigger for only active users It is happening for Manager approver and the CAB approvers. Please help me where I need to put the condition as active=true.
Hello ServiceNow Community, I am trying to figure out all the roles that come with the ITSM Standard package but am having difficulty with it. I was wondering if someone could point me toward the documentation that will give me this information or t...
Dear SN Community,Our Company is using plenty of Operational Dashboards to report on various performance aspects, including SLA or OLA.One of the most frequently conditions used is the "has breached: True/False".Given the important distinction betwee...
Hello! Can you please tell me how can I merge 3 rows into one using a transform map? For example, imported data: Field1Field2123Ba123Bo123Bu Expected output (created record): Field1Field2123Ba,Bo,Bu How can I accomplish this using a Transform Map?
Hi, I have created a survey for a service catalog and use a image scale to rate the service, now i want to create a report by using the bar chart survey report to get the details of satisfied, neutral and dissatisfied customer. please help by providi...
Hello, I'm trying to create and send a notification on the following condition on the Requested Item/RITM form, Condition - Send a notification after approval of the delivery of the ticket / Accepting delivery My notification configurations, 1....
Hi Team, I need to add and remove options based on country (select box) selection. When India, china, singapore, korea and germany is chosen "USB-A and USB-A Nano" should appear but when other country is chosen only "USB-C" should be displayed funct...
whenever we change the state from scheduled to implement at that time actual start date and end date should be auto-populate.
when the incident has been created caller should not be able to delete attachments on the incident form. How to hide Remove button on the Attachment?
How to enable feature 'who else is viewing the ticket' in ServiceNow. This feature is not available in our instance. Thanks Ravi
Difference between "core" table and "base" table, please explain with examples? does cmdb_ci extends cmdb table?
How to Allow requestor to edit and re-submit the request via portal even if they have no roles assigned to them.
I have used following code for inbound scripted rest api create incident (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { gs.log("SOC REST API request body: " + request.body); // implement resource here var inco...
I have been tasked to remove change task and I marked the task I want to remove but The delete option under "Actions on Selected rows" has been deactivated. Is there any other way of deleting the task? The task is currently assigned to another user w...
Like the below screenshot ..i want the exact value for request_for which is mentioned in the variables section.Can anyone provide me BR code...because I have to write only BR.Thanks in advance.
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