Hi All, I have written a query business to restrict record access based on few conditions. While testing, i found that business rule is being executed multiple times for a single incident record. Could you please help me understand why. Regards, Sree...
Hello, I created an on display business rule that will set the Assignment group, Category and sub category for users in a specific department. I used filter conditions to look for the department and actions to set the field values, I didn't script th...
In our environment, some of our incidents are created by itil users directly through the UI16 interface and others are created using record producers with variables in the Service Portal. I have updated the standard ticket configuration to add the a...
When sending comms using the Major Incident Management workbench, is it possible to view on ServiceNow the email communication that has just been sent?
What are ServiceNow SLA when your report an issue to HI?
How to disable previous dates in calendar field in service catalog variable
Hi Folks, I am working on a scenario to Populate "Contact type" field as "Self-service" on REQ, RITM, SCTASK" Objective : If a user submits a request from service portal then "contact type" on REQ, RITM, SCTASK so be updated as Self-service...
Hello Experts, we have a requirement to resolve all the performance related issues in our instance. But unfortunately, there is no information of where is the slowness exactly. we need to identify ourself and need to provide the fix. Could you pleas...
Hi Experts,Requirement is to concatenate the five field values and display the value in one field1.First part is From the first filed need to select first letter 'A' from the first word and First letter 'A' from the second word. I'm unable to achieve...
Hi, We have a requirement as below, please help with your ideas on how to build this. Need to create a catalog item with reference to cmdb application table (around 500 applications), on the form when user selects an application we should dynamically...
Hello Guys, When ever a record gets inserted on incident table a datetime field is populated with current date and time. I have a field on the incident form which has type date/time. For that I have created the Before Business rule of insert type. Be...
Hi, I would like to make VIP users more obvious in a list of of tasks or requests. Does anyone have any suggestions on how to do this? Highlighting or small VIP image possibly? Thanks
Hi, Can someone help me how to create a report showing average time to resolve a request item(RITM) using performance analytics?
can anyone help with questionnaire for KT on ITSM integration
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