Hai, Need a help in creating business rule. I am new to service now .kindly help on this script. I Have an Customer Field On the form ,I have taken Reference table in Customer Field, If I Select The Customer Field, Display the Customer Name field and...
I am looking to build a Catalog Item in our Service Portal for requesting access to file shares on our network. I am going to put together a list of shares and hopefully allow the user to pick from list. We will then have a couple different workflows...
Hi, We are using Glide Aggregate and trying to display the values of the incident number in an array as output but we are not able to display the values. If you use GlideRecord we are able to display the value and the below script is working for Glid...
Hi everyone, There is a string field holding multiple values with comma separated. I want to show the values one below the other instead of comma separated. Taking the values into an array, and pushing those values one by one into that field like, on...
Hi can one helpme with the requirment CHANGE: Restrict Users from Closing Change Records No one, including the admin role, should be able to close a change. For Change States, "Closed Successful" and "Closed with Defects", only the Change Manag...
HI All, Could you suggest javascript code to how to Map variables present in RITM to fields in INCIDENT table. Thanks
how to show the back end value of the field on the form
Hi Team, Does any one have an idea on how we replace duplicate names with script include. For Example : Name: msteams i have see this script include twice. 1)How do i fix this. 2)How do i know if this script include is used either in business rule ...
Add in cc 1.Assignment group 2.Manger table: Change request
Hello everyone,So I need to auto fill User information based on the current logged in User. I did search the community and found loads of suggestions but mostlywhen a user is selected and the related other fields are populated.I tried to set the foll...
Hi Our organisation requires to restrict access to RITMs based on the assignment groups. For example, the members of assignment group A should be able to view only RIMTs assigned to group A. When a member is in two assignment groups (A & B), he shoul...
I have 2 UI Policies to show variables based on a select box option of another variable. 1. If access_type = grant (order 100) Then show the following variables: itil_license, approver_license, add_to_group, additional_role_SNOW 2. If access_type =...
There is a requirement to set a field based on data definition lookup (similar to priority) but as below Based on A & B , derive C. Based on X & Y, derive Z. And based on C & Z, set the final value in field K. We created on lookup rules for all the ...
I need to create a report of who resolved an incident, when it may have been re-assigned to another member of the same assignment group for resolution, and then was resolved by someone else in the same assignment group. I can't use reassignment count...
BR to Create a new record in child table based on a field in parent table? Thanks in Advance.
