I want to Customize the Workflow for Change Requests. I want to add more states and define transitions for those. Also I want to create a workflow for the same. ServiceNow offers an overwhelming number ways to do this. Should I use State Models or S...
How does one default the inbox status of a user who just signs into Agent Workspace? I found this API/Javascript that looks like it'll work but I'm not sure how to add it in... var agent = sn_awa.Agent.get("<user_sys_id>"); var presence = agent.setP...
Hi,I have imported data into CMDB three months back. Is it possible to check the imported data history. Thanks in advance!
Hi All, I have a requirement to create a URL which should hit a particular record of the table. The catch here is that currently we are having the sys_id of the record in the URL, due to which we are unable to hit the record with the URL as the sys...
Need to create a client script to validate that date I enter there should not be more than 30 days from today, There is another field called Impact. Is user selects any impact than date should not be more than 7 days from today.
Actually, We directly call Java packages in the script. Is there any other way to call the java packages? Can any one help me how to call the java packages in other way? Script : function Returnnextstrikedate(strikedon){ var striked = strikedon; var...
I wanted to create a ui page with a field called 'Manager' which is a reference type and reference to user table. And I want to show the list of users who are member 'Major incident' group. I have created following script include in 'Major incident m...
I want to create a CHILD Requested Item with Flow Designer. We already have several catalog Items. One should be the Parent, some other need to be used to creat child RITMs. So first the Parent catalog item gets requested. After approval the child RI...
Hi, I have a requirement to create a reference field which maps to schedule jobs in custom table? On trying it, I am not able to map the sysauto table in that reference. Can anyone please let me know what needs to be done on this? Which table needs ...
Hi my requirment is to create an request(sc_request) from source instance A and the same request should create in target instance B once the request is completed by target instanceB the same should update in source instanceA Can any one help me - ho...
Hi Experts, what is the normal way to overwrite a UI action implementation from parent table? Is it just create an new UI action the same with parent, and write the code and then exclude it from parent ? Thanks & Regards Amber
We're currently looking for some best options to document the breach of an SLA for a given incident. For example, if an incident has breached SLA, we want to know the reason for the SLA BREACH before that incident could be closed. Does ServiceNow cur...
I've noticed that if sender's account is locked out or inactive, the emails they sent would be moved to the Junk mailbox. Is there any way to change the inbound email rule so even if the user's account is locked out or inactive, the emails they sent...
Hello All,We have a requirement to create a report (widget) for a dashboard where a client wants:1. Total number of Incidents by caller > department.2. Total number of Requested Items (RITM) by requested for > department. Example: Sam from Accounti...
Hi everyone, How can I exclude a user from updating from the LDAP sync? The client would like to force the user to use local login instead of the SSO. Please advise. Thanks
