Hi All, Am trying to set the option value as FY22 by default in fiscal year using jelly script. I have used set tag, but it did not worked out: Jelly script in UI page: <j:while test "${jvar_gr.next()}"> <option value ="${jvar_gr.getValue('sys_id')}...
Good Morning, I'm looking for assistance with mapping a reference field in our user table. My company uses the OKTA integration to import our users. I noticed the other day that our location isn't being pulled in. I created a custom table with all...
In OOB behavior, when does SLA notifications sent?
How to include a hyperlink with a checkbox variable label on the service portal.
Hello, we are trying to create ServiceNow tickets through API calls. When trying to create the ticket we are getting the following error. { "error": { "message": "User Not Authenticated", "detail": "Required to provide Auth information" }, "status": ...
Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...
When I create an incident in the Service Portal .I want the system to suggest Knowledge articles when typing the Subject.How can I do that?
Walkup interactions are being auto assigned to walkup user and made in progress. It is also auto closing interactions after some time. How can I make sure it is not auto assigned or only assigned to the group that has the support users?
I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this? I tried one script, but...
Hi All, I have a form where Name is the variable and it is visible in legacy form. But in service portal it is shown under require information as mandatory field but not visible to users to enter the data. Visible on guides is set to true and no UI ...
I want to add case and notifications to the Header of the Service Portal
Hi All, We are looking to implement Predictive intelligence(PI). Wanted to know how you are utilizing this today, like - For which tables are you using this (only for INC or others?) - Which fields are you populating with PI (like Assignment group or...
Hi, In San Diego, we have new UI/Next Experience after we enable this "glide.ui.polaris.experience" System Property. But as soon as I login, I see Dashboard. Which I do not want. https://www.youtube.com/watch?v=oXDF6GAtAIg - In this video I see a lan...
Hi, Can we create Problem and Change records also in another Instance using Ebonding Spoke Or is it only Incident creation? Can anyone clarify it please.
1. What are the different ways we can achieve Servicenow to Oracle Database integration (mainly run specific queries) ? 2. What are the best practices recommendations for the same.
