Hi All, We are using OOB Time Worked functionality on incident form So I would like to copy the latest Additional Comments /Work notes entered on Incident to comments field in Time worked table. I wrote a before insert/update BR var workNotes = curre...
How to convert GMT Date/Time format into IST Format?
Hello All, I have some catalog items where the workflow generates tasks based on questions answered from the form. I am using the "If" condition on the workflow with "Yes" and "No" as the triggers. I also have a "Join" that waits for all generated ta...
I have a personal filter that I have created. in the documentation it says I can share my personal filters. But I cannot find out to do that? Can someone help me out? Thanks!
How to send file from MID Server via SFTP from ERP system? Please provide the examples. Thanks Ram
Hi All, I am using below script to populate a variable on submit of the catalog item. The script is working fine on desktop from Service Catalog but it is not working on Portal. The setValue is not working on portal alerts are generated on portal a...
Is there a keyboard shortcut for the button "Update"? Or does anyone has the code to create this? Thank you so much!
i would like to show the catalog item description based on logged in user. if user belongs to one company - A, description-A should e visible something like that. Please help
Hi All,I am having a requirement in Service Portal. There is 'My Tickets', now the requirement is on clicking My Tickets it should display all the REQ , RITM , INC that is present in descending order, i.e the latest one should be on the top where as ...
Hi, There are 52 drop down values for a variable in an Catalog item, now we need to rename only 17 values to a new name. Already there are many request logged into the system with those 17 values. When I tried renaming it in the catalog item ( both ...
Hi All, I am triggering event from server script in a widget. I am passing some value in parm2. Now I need to get that parm2 value as a part of my email notification body. How can I get that? Please help anyone. One more thing is I have two template....
Hi All, How can I set the Stage field on RITM, stage field is displaying the back end values instead of Label. Have not created any workflow for the item and handling the stage fields through UI actions and business rules. Thanks & Regards, Anus...
Hello All, I have a UI action on my Case application that I want my end-user to use to create a Catalog item. I want to link this button to a specific catalog item so that when users click on the button, it will open the specific catalog item and ass...
I've a requirement where, On incident form, if the logged in user is part of Application support group, user should be able to view the Button “Resolve child tickets”. On click of this button, user should receive a confirmation message. “There are X...
Hi, I am using Kingston and I have found several articles on how to set the contact type of a record producer. I need to be able to set the contact type on the sc_request to Self Service for orders from our service catalog. I have the scripts, I am w...
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