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Resolved! Remove attachment from a change request

Hello All, I am having difficulties removing iCalendar attachments from a Change Request. I am aware of community post: Removing attachments using GlideSysAttachment I may be using this wrong in a business rule. var attach = new GlideSysAttachment();...

Dead Blade by Kilo Guru
  • 2902 Views
  • 11 replies
  • 3 helpfuls

Resolved! Relating Requested Items To Change Requests

Is there a way to relate one requested item to multiple change requests? Currently I can relate one requested item to a change, however, when I relate the same requested item to another change it removes the link to the old change and only shows the ...

Resolved! Form layout not showing fields

Hi All,Form layout is not showing any fields & sections in table though they are present in dictionary and showing additional section called 'label' which is not created by me.This has happened after we tried to configure form. I tried to revert the ...

form layout issue.PNG
pritam8 by Kilo Expert
  • 11654 Views
  • 8 replies
  • 7 helpfuls

Resolved! Create a Reminder for Problem ticket not updated for 7 days

Dear all,   As the title mentioned, I am trying to create a reminder for Problem ticket which is not updated since last 7 days. Currently my way of achieving it is : 1. Create an event 2. Scheduled a script that run thru all Problem ticket and check ...

Jake36 by Kilo Contributor
  • 2723 Views
  • 3 replies
  • 1 helpfuls

Resolved! Use Delivery Time from Catalog Item to set Due Date on Requested Item

Hey, I need to be able to set the due date of requested items using the delivery time field from the catalog item. I know that normally the due date is calculated from the workflow itself, but the customer is using the same generic workflow for a lot...

Isak by Kilo Contributor
  • 4241 Views
  • 8 replies
  • 1 helpfuls

Approve and Reject button on email

Can somebody help me to create Approve and Reject Button on email notification and on click of approve new email should get populated. How can we achieve this functionality.     

Roshani by Tera Expert
  • 5764 Views
  • 3 replies
  • 2 helpfuls

cmdb_read role in servicenow

Hi All  A user in my instance has cmdb_read role . Does this user have read only rule to incidnent/task table aswell .  Can this user read any incident/problem/chnage request  PLease guide me . Thanks 

Gary22 by Tera Contributor
  • 4840 Views
  • 3 replies
  • 2 helpfuls

Resolved! how to disable a view ? ex: mobile view from my instance

Even though i have used hidden option or assigned admin role to mobile view, still itil users are able to see mobile view in the task tables or any other table. please advice an alternative approach.

dhruva by Kilo Contributor
  • 2554 Views
  • 10 replies
  • 3 helpfuls

Resolved! Making Variables editable on Catalog Task Form

Hi All,Is it possible to to make variables editable on catalog task form based on user roles by using Client Script??...The requirement is some variables should be editable for ITIL users Can someone help me with this?Thanks and Regards,Angshuman

Angshuman3 by Mega Guru
  • 5093 Views
  • 18 replies
  • 3 helpfuls

Resolved! Journal fields rearrange themselves with the Activity formatter

When you have multiple journal fields on a form, such as you get with the out of the box incident form on a free developer instance, the Activity formatter will rearrange the journal fields for you in contradiction of the explicit configuration of th...