Hi All, I want to fetch the Kb article number from incident ,So there is a filed on incident form as u_knowledge which saves trhe kb article number. i want to give the link of that particular KB article in portal view from the notification.
After configuring the queues, assignment rules, assignment groups for Advanced Work Assignment. I created an incident and assigned it to the correct assignment group. I impersonated an agent that's in that assignment group and made their status "Avai...
Hello Is there a way to convert the integer variable "Business Resolve Time" from Seconds measurement into Minutes? Thanks in advance
Hi All, I created one custom workspace and it have some workspace list categories here my issue is admin able to see the workspace list categories but who does not have admin role unable to the workspace list category . Can any one assist into this. ...
I have a variable on catalog item named "date of birth". I want to calculate the age. If the age is less than 18 years then it should alert a message. If I am born on/before 15th Oct 2002, I shouldn’t see this message as today's age is 15th Oct 202...
A Response and Resolution SLA should be configured with a duration of END of Next business day . My Schedule is 8-5 Weekdays and When a ticket is created today at any point of time, the SLA duartion should be till 5:00 PM next business day. Cutsomer ...
Hi Experts, In flow designer, i am using "Do the following in parallel flow" activity for generating the parallel service catalog task. But i can't do the following requirement inside the flow. when any one of the catalog task is closed incomplete ,t...
Can anyone help me in figuring out how to get the 'count' column on a multi-pivot report to sort numerically? I've pasted the results of the report below.CONDITIONS:
Hello! I am currently working on building out a few service catalogs in our enterprise. Theres one catalog in particular that is being built out to be an IT internal catalog only, thus it needs to be hidden from everyone that isn't in IT. I see th...
Hi, I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the ...
Catalog variable "username" should allow alphabets, numbers and special characters only _ - @
My organization (a university), has previously tried to enforce using a single location table, under the presumption that simpler/a single source of truth is better. This has resulted in our location table essentially being a record of room numbers, ...
I have a article A in my knowledge base. User with a group X. shouldnt have access to the KB article A. I have written script for the same. Can some one help me whats the issue ? var gr = new GlideRecord('sys_user_grmember'); gr.addQuery('user', 'u...
Hi, I want to modify the UI page related to attachment paper clip icon specifically for sc_req_item & sc_request table and not for other tables. Is there any way I can override the changes for these 2 tables not globally. Best Regards, Ram
g_form.showFieldMsg not working in catalog ui policy
| User | Count |
|---|---|
| 36 | |
| 23 | |
| 20 | |
| 10 | |
| 9 |
