Resolved! No. of Incidents opened and resolved per month
I am new to servicenow. how I can create report on Incidents opened and resolved per month?? can anyone provide me the solution.??
Forum Posts
Attributes used for List type
I have a 'list' type field on the incident table that refers to 'Group' table. I can use this field to add multiple groups at a single time. Now when I trigger an assessment for this, i want that the assessment should be auto received by these groups...
Risk Assessment not Authorized
Getting an unusual error. I have several Risk Assessments that are defined and I know work another instance. However in this particular instance when I click on Fill out Risk Assessment in the Change, it gives me an error saying "You are not authoriz...
How to Restrict Approvers not to approve the RITM until approver fills mandatory variables in RITM level in service catalog?
Hi community, I have one catalog item, made some variables not visible to the end user but the same variables enabled mandatory in RITM level using catalog UI policy (make "Applies only on Requested items" check box to true). I have two Groups of App...
Tables not available from reference field in record producer variable
Good morning Community, I have created a record producer in the request table, and I am trying to add a reference field to the sys_user table. When I select "reference" as the type, and go to "type specifications", I am not able to select a t...
Resolved! Changing the current Role name affects anywhere
Hi, I have a role created years back and it's being used in many places, now I would like to change the role name, will it affect anywhere? Thanks.
What does your organization put in Test Plan field (Planning tab) within the Change Request record?
This seems like a simple question but I'd like your input. Historically we have used change requests to initiate development work. In that case, the Test Plan field on the Planning tab would direct the change manager to an attachment with the comp...
Adding Submit button to the right side bottom of the Catalog item ?
Hello All, I am trying to add a Submit button in the catalog item. I have added a UI Macro and the button appears to the left top corner. below snapshot for reference: This should appear at the bottom of the request: Below is UI Macro code written:...
How to initiate Servicenow to box Integration
Hello Experts, We have requirement to send a document from servicenow to BOX tool. in order to perform REST integration we need endpoint of box tool. when we check in developer.box.com portal some generic APIs are showing for Upload/Download/Create...
How can I check that the Current Time is after a Specific Time?
I need to set a flag field based on the time that an Incident is raised. I need to compare the current time with specific time, depending on the client. For example, if the Created time is after 18:00 set the flag to TRUE. What would be the syntax ...
Resolved! Where Can I Find the Display Values for State, Impact Urgency and Priority
I'm importing ServiceNow data into SQL Server to handle a number of management reports that I cannot find a way to do in ServiceNow. When I extract state, impact, urgency and priority I get the numeric values. While I can build the lookup table(s) ...
Resolved! I want the Category field on the Task table, how can I make that happen?
My organization has two ServiceNow instances, and we are working to combine the instances. (Yay) The destination instance started out on Istanbul and is not on Kingston. The instance that we are retiring started out before Calgary and is now on Helsi...
On Kingston g_form.setVariablesReadOnly(true); script on task is no longer working
We're in the process of upgrading from Helskini (Patch12) to Kingston (Patch2). We have a standard variable set with am Onload client script to lock down all variables on a Catalog task from to read only, which basically only includes g_form.setVa...
How to make Currency field Mandatory
Hi, I am using Kingston version of ServiceNow and configuring Asset Module. I am trying to make Cost fields as Mandatory by using UI Policy or by setting field dictionary properties. But it won't consider Cost field as required field while submitting...
Attaching Knowledge Record to Incident
Hello,We have noticed that in the Calgary release if we try and attach a Knowledge article to an Incident before submitting it, we receive the error: Invalid action: Record needs to be saved firstIs there a way around this error? I believe this worke...
