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Resolved! Delivery Information and Special instructions

dumb question:     on the two step popup for Service Catalog requests (in this case from Service Portal) there are a few fields available to be edited:  Requested For, Delivery Information and Special instructions.    where does Delivery Information ...

Les1 by Tera Guru
  • 2381 Views
  • 2 replies
  • 2 helpfuls

Resolved! ReferenceError: task is not defined

I'm learning atf in snow . I created a atf test for iPhone 6s catalog in my personal instance .The test fails with the reference error while testing opening catalog task . Anyone faced the same issue and please provide solution to solve this issue. ...

find_real_file.png
Raja6 by Tera Expert
  • 1744 Views
  • 1 replies
  • 1 helpfuls

How to add sequential approval to Change Request

Currently in my PDI Change Manager is to add an additional approval in the Assess state once the change moves to Authorize state the approvals should be set sequentially as follows 1. Technician Approval - Is there a way to have all those assigned wi...

ginabarraza by Kilo Contributor
  • 2586 Views
  • 4 replies
  • 0 helpfuls

Restricting a related list

I have a related list on the Incident form that shows all the active incidents for the same company. This is for an MSP, and the list can be very long. I currently restrict the list to those created within the last 7 days, but I would like to restric...

Resolved! How to change to "Default" view by default

Hi All, How do i make the screenshot below "Default View" by default? I changed the view name in the module but nothing changed. Thanks for your help.

find_real_file.png
WP2 by Kilo Guru
  • 17058 Views
  • 1 replies
  • 7 helpfuls

Resolved! Remove attachment from a change request

Hello All, I am having difficulties removing iCalendar attachments from a Change Request. I am aware of community post: Removing attachments using GlideSysAttachment I may be using this wrong in a business rule. var attach = new GlideSysAttachment();...

Dead Blade by Kilo Guru
  • 2906 Views
  • 11 replies
  • 3 helpfuls

Resolved! Relating Requested Items To Change Requests

Is there a way to relate one requested item to multiple change requests? Currently I can relate one requested item to a change, however, when I relate the same requested item to another change it removes the link to the old change and only shows the ...

Resolved! Form layout not showing fields

Hi All,Form layout is not showing any fields & sections in table though they are present in dictionary and showing additional section called 'label' which is not created by me.This has happened after we tried to configure form. I tried to revert the ...

form layout issue.PNG
pritam8 by Kilo Expert
  • 11663 Views
  • 8 replies
  • 7 helpfuls