ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Override dependent for dictionary override is not working.

Hello,  I have a custom application on which i am using "Assigned to" field from task.  I don't need any resolver group for the same. So I need to create a dictionary override in custom application scope and click on override dependent checkbox. I fo...

find_real_file.png

Clarifying end user roles, access and licenses

Hi, I have a general question about a specific scenario regarding effective usage of UI forms taking into consideration ACLs and roles. I know there is some articles out there for similar topics but still I am not sure there is a satisfactory answer,...

mitzaka by Mega Guru
  • 8178 Views
  • 11 replies
  • 3 helpfuls

Hide Interceptor Links based on certain conditions

Could you let me know how to hide a few Interceptor links based on certain conditions. We open the interceptor by clicking on the New button on the incident and the links are displayed. I want to hide two links based on the values of the incident fie...

Prashanthi by Kilo Explorer
  • 1689 Views
  • 6 replies
  • 1 helpfuls

Approval Buttons in Email Notification

Hi,I was wondering if anybody is able to provide step by step instructions for adding an the Approve / Reject buttons into an email notification when a user has requested something which requires approval?I've looked through the WIKI but cannot see a...

johny0555 by Kilo Contributor
  • 4901 Views
  • 7 replies
  • 4 helpfuls

how to find if a script contains sub string

if we have two  sub strings in string (GlideRecord ,Alert), how check the two sub strings  please write a program to check whether a string contains sub string

learnSN by Tera Expert
  • 12379 Views
  • 9 replies
  • 0 helpfuls

how to check if a string contains sub string

if i would say according to the recommendations using GlideRecord and alerts function in the client script is not best practices, so if it in case any client script contains the above(gliderecord and alerts function)records it should show the  violat...

learnSN by Tera Expert
  • 14206 Views
  • 1 replies
  • 2 helpfuls

Limiting time allowed between 2 date fields

Hi guys. I have two date fields on a Service Catolog request. I want to limit the time between the two fields to 30 days. Here's the real world description:We loan out equipment for a maximum of 30 days. The form I have created has a start and end da...

Resolved! Set a tooltip for a variable in a Catalog Client Script

Hello, I am trying to set a tooltip for a Catalog Item Variable in a Variable Set through a client script.  I tried to set this using an onload client script with g_form.showFieldMsg but it is not working.  I am not sure if showFieldMsg is the correc...

Trying to set a delay in the script

I am trying to set a delay in the script and after 1 sec I want the queries to run, but I am unable to see the logs and the code is not executing at all line 64 log is not visible in the logs

find_real_file.png
Ella1 by Kilo Expert
  • 7417 Views
  • 8 replies
  • 0 helpfuls

ServiceNow implementation /Project plan

Hi, our org is going to implement servicenow as a new ITSM tool. Could anyone please point out if there are generic project /implementation plans I can look for?

Imran Shad by Mega Expert
  • 2267 Views
  • 1 replies
  • 2 helpfuls