Resolved! What are the advantages and disadvantages of using ATF?
What are the advantages and disadvantages of using ATF? I would like to know how to use ATF effectively.
Forum Posts
Create Standard change through REST API?
Is it possible to create a Standard change through the REST API? If so can you post an example or point to a reference?
Resolved! gs.getUser().getCompanyID
I used gs.getUser.getCompanyID() to get the sys_id of a company. For some reason, the same value is output even if I change the Company field in the user record. Why is this? Please help.
VIP Flag Visibility
Hi All, Currently the VIP flag only shows when the VIP is in the “Caller” field, but often raised on behalf of a VIP, so needs to show as a flag on both “Caller” and “On Behalf Of”. I have checked client script Highlight VIP caller and created simi...
Resolved! Workflow group approval activity getting skipped without approving.
Hi All, After the manager approval bypassed in the same way group approval activity also getting by passed. It should wait for the group approval. but it is getting bypassed without approving of group members. below is the screenshot. Thank you, sa...
validate if a value for a variable in the form exist in a table field
Hi, i am trying to build a change client script in a requested item to validate if the data in a specific field exist in field table. in another word if the field A in the table = field B in the form. check if field C in the same table record conta...
Resolved! The indexing of coalesce fields in a transform map is included in an update set?
Hi everyone, I have multiple transform map for a ldap import, but I forgot to index the coalesce fields and want to know if I can click on Index Coalesce Fields link and the indexing of the database is then included in an update set? So that I can th...
Resolved! how to populate Yes or No alert?
I had a select box with options as yes or no or none[none is not a default one...its also a option]options.. when the user selected as "yes" then we need an alert popup with "Would you like to continue?" or "Not" options If user selected No then we n...
Is there a way to add new Search Action Configurations for the Contextual Search?
Is there a way to add new Search Action Configurations for the Contextual Search? Everywhere I look the "New" button is removed. I am trying to add a second "Attach" button to the contextual search on the incident form that will function almost ident...
Agent Chat Timeout Message
Hi, When an end user has not been active in chat and the timeout message "....are you still there" is triggered, this only appears in the users chat window. This means when they respond with "Yes", it can be confusing for the agent who has not seen t...
how to copy attachments in incident from one instance to another instance via rest integration
how to copy attachments in incident from one instance to another instance via rest integration
Resolved! Hide some incident 'Resolution code' values from being visible for a customer.
Hi everyone, Against Incidents I need to hide four 'Resolution code' values from 1 of the 20 companies we provide IT services to. Any assistance is Super highly appreciated.
Resolved! Show second UI page from first one
Hello, My requirement is to show second UI page from first and that too in same window / frame. There are two UI pages already created (say page1 & page2). On click of UI action, if there are records in related list, show page1 & then page2 else show...
How can I include a clickable URL in field message?
I am trying to embed a URL in the field message, How can I use html in field message, Is this possible?
Resolved! Scheduled Job - First Saturday of each month
Hi all, I currently have a requirement to create a scheduled job for a task to generate on the first Saturday of each month. I can't see any way to do this without scripting. I have come across Scheduled Job Condition - First Monday of Every Month bu...
