How to transfer ticket from one domain to another?

[Pearl3]

I am working on a separated domain instance and I have a request to transfer an Incident to another domain. We have a field for Domain and I tried changing that but it won't work. I also tried exporting the ticket and editing the domain sys_id and importing it again but it will just go back to its original domain where I exporter it. Can you guys please help me with this matter?

[AbdulAzeez]

Hi Pearl,

First switch your Current domain to be TOP Domain where you can get an visibility access of all the records, later goto Incident table from the LIST view you can change the Domain as shown below:

Currently i am on TOP Domain:

Changing to Cisco Domain

Switching to Cisco Domain:

Please mark correct / helpful based on the impact,

Abdul Azeez

[samrai]

Brilliant, Abdul. let me test this

[samrai]

This is a great information. Totally loved it. I have couple of questions.

when you transfer the incident from one domain to other, would all the fields stay intact?

Eg- There are categories, sub-categories, urgent & priority, assignment groups created in primary  domain and when it is transferred to a different domain, would these fields be carried forward? If yes, How would it inherit the equivalent values of the moved domain? For example- assignment group in moved domain that has fulfillers  under it. How would this come to effect when at original place incident was recorded in primary domain?

[Luxo Nadappan]

hi 

Please make sure you  have domain_admin role .and once you  have that role,it same as changing the  any list values on the record list . 

Thanks

Luxo