Hello all,I currently have a customer satisfaction report which points to a virtual table created in Database view. The report is working as expected, however, it shows duplicate results when running the report. The surveys which are completed by the...
I just started with the ServiceNow university and completed the SNAF course. I am doing the labs now and it is taking a lot of time. Once I am done with labs, I mean to do the capstone project. I am aware that the instance will terminate in some time...
Hi All, We have implemented MFA. After implementation, I can see the screen below. By default, we can see 25 seconds; instead, I want to set 300 Seconds. Any idea where to update this?
No header or left explorer on UI. due to which not able to navigate to incidents , Requests etc.
Within ITSM we have service requests that will require an approval. Sometimes that approver needs to get additional information from the user in order to make their decision. How would you handle this? I noticed in the documentation for the old 'Serv...
I already have a functional biz rule running to prevent resolution when our incidents have open incident tasks:(function executeRule(current, previous /*null when async*/) { incitask=new GlideRecord('incident_task'); incitask.addQuery('pare...
Hi, I want to make fields mandatory while Proposing a standard change template on Record Producer itself. I want to stop page submission if any pre added field is blank as shown in the picture.
Hello All,As shown in the attached screenshot, I need to make the 'Edit' button conditional or restricted in its visibility. Specifically, I want this button to be visible only to users who are members of a specific 'Group' (which is a custom field w...
Hi team, We have a requirement to calculate the time taken by the last assignment group to resolve the HR case, from the moment the ticket was assigned to that group. I want to track the total duration from when it was assigned to that particular gr...
Hello All, We have a new requirement to design a page that same as the navigation of email properties page. This page should include a three reference field and a button. Does anyone have idea on how to create this type of page? Thank you.
Hi all, The ServiceNow partner that implemented the instance I now manage misguided the business on how Universal Requests would be used and actually implemented it in a pretty awful way. I have had multiple requests from colleagues in the year that ...
- In Prod, we have a decision table with many decisions (almost 80)- In order not to manually export these decisions, I have exported these decisions to Excel successfully- I then tried to import these decisions again per Excel sheet using the templa...
We are unable to process the Excel (.xls) file generated after catalog form submission. Although the file is saved with an “.xls” extension, it is stored in XML format in the backend in ServiceNow where the details of the file is showing as xml forma...
Hi guys, I did created a basic survey to visualize how weight works, I know how it works but the values are not showing on the report (it should be score responses for the categories multiplied by percentage) In the use case I created it: 70% for res...
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