HelloI was watching the discussionReusing Client ScriptsNow I want to reuse client scripts for catalog items that will work under Service Portal. But we have the issue that the functions declared at the onLoad client scripts, are not recognized by th...
Hi, I am new to transform map scripts and we have a requirement to filter the active record before the scheduled import runs. So we have a transform map to create and update data records from GDD instance to Servicenow. We have few reference fields i...
Hello everyone,I'd like the last comment of my task to be sent to the request's commenters. Currently, it's only getting the string "Request for additional information:" but can't get the value. Here's the script I created for the UI action:if (gs.ni...
I want a popup on the incident form if I try to resolve the incident while the associated alert is still open and help me the script and solution. thanks in advance
Hello experts, By having a Service Portal with access validation through a SAML SSO identity provider, how to configure so that a new Service Portal can also use an equal access process without canceling the current Portal, since when wanting to canc...
Hello everyone, I'm working on a Subflow that transitions to the Complete state when a sysapproval_approver record is set to Approved. However, when I Reject a record, the Subflow execution remains in the Waiting state.Does anyone know how I can...
Hi everyone,I'm building a custom Service Portal widget that allows users to either accept or reject a proposed solution on an incident record when it's in the Resolved state.The "Accept Solution" button works perfectly and updates the incident state...
Hello Everyone, I have one requirement. catalog form having the variable app Name and it's List collector type having the option is if select any option then those all option are visible on Task App Group field and it's multiline Text field t...
Hello Everyone, I have one requirement .In incident form having the two files are you able to close the Duplicate Incident?(it's a check box and true/ false type) and Duplicate incident is List type. if i select the multiple incidents in Dup...
Hello Everyone, I have one requirement related Dashboard related to incident. I have 6 countries , if i click on the country then all the records display on the dashboards level please review below image .same like as countries visible one sid...
We are working on translating email notifications into Italian for a customer. We have installed the Glide Notification Translation plugin (com.glide.notification.translation) and enabled the system property glide.email.outbound.static_translation.en...
I've been reading through the Wiki and the Community, but I just cannot figure out why I'm unable to successfully move from LDAP to LDAPS.Right now, we have a working [un-encrypted] LDAP connection (and we have a VPN tunnel setup, if that's relevant)...
I released AWA and Agent Workspace and in our PROD instance all items coming to the Work Items table are stuck in the queued state and not pending accept. The online agents do not seem to have reached capacity, so I'm not sure why the inbound items ...
I have read many articles on this but still have some doubt. In developer instance i have created 2 read acls. One with None and the other with *. The None is granting the read access and * is not. Which one is a field level and which one is a table ...
Hi folks, On the Knowledge search page /sp?id=kb_view2, I need to collapse the side bar menu by default so that when the user loads the page, the sidebar menus are collapsed already. I know that I need to work on the widget Knowledge Query Facet.In ...
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