As per the title, the "when to send" condition for "Problem Closed inform Opener" is set to "Trigger". I've checked the Flows, but I couldn't find anything that corresponds to this notification.Does anyone know when this notification is triggered?
Hello Everyone, I have one requirement in Catalog formThe catalog form having the Application(reference field typre) field and having the value application name like Jira,Moto,HP,Deltaand having the Choice 1,Choice2 Choice3 fields (these fields...
Is there a way to extract Data from PDF stored in sys_attachment table ?
The Ultimate Guide to Building a ServiceNow Change Dashboard: Risk Reduction, Governance, and ITSM Value Change never sleeps. In IT Service Management, even a small change can cascade into outages, missed compliance audits, or costly business disrupt...
I'm adding stages to my (very simple) flow in flow designer. There are only 2 spots where it allows me to add a stage though. I want to at least have the stage 'completed' at the end, but it wont let me add it, nor at the parallel task creation I do ...
Hi team,we have a requirement when business critiality is very high and high then the next _audit _date should be set to 1 year from the audit date we select and when business criticality is medium, low and very low then next audit date should set to...
How to capture changes of sys_choice table in update set? While trying to capture changes the Action getting is DELETE action.
Hi,I have a forward inbound action, in that i have two block of codes are working like below:A)Forwarded Email with Existing Case Number in Subject:1.System locates the case.2.Maps time worked from the email to the case.3.Copies the email body into t...
Currently, for certain catalog items where Flow Designer has been implemented, changing the item in an existing request successfully updates the item. However, the corresponding approvers are not added, and the details are not updated in the RITM.
Hello All,I am exploring Digital Service Delivery and while creating a new Product, I noticed two fields:Configuration Item (CI)Type (with options: Service and Product)I would like to understand:Why are these fields present?What is the relationship b...
I have set up the archive rule for a custom table. When you create an archive rule, the archive table for the target table should be created automatically. However, after creating the archive rule and running "Run Archive Now?" the archive rule is no...
Hi all,I’ve created a survey using Survey Designer and added a UI Action on a custom table. The UI Action appears under Related Links, and I want it to open the survey form in a dialog window (modal) within the same tab, instead of redirecting to a n...
Hello Everyone, I have one requirement.Requested for field is list collector type in Catalog item .if select multiple users then selected users related mail address are should populate in Task des under RITM.For this i want script in Task event i...
Hello Community,Please review my code and suggest why my widget is not transferred to my catalog variable.api.controller = function($scope, $timeout) { var c = this; // ----- safe context & options ----- c.field = ($scope && $scope.field) ||...
Hi,I am working on a widget Custom Date Filter and UI Macro interactive_date_filter were I am working on sectionI am using the case table and currently we have sys_created_on as a fieldBut now I want to add 3 fields as a drop down created, resolved a...
