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Add worknote to an incident

Hi community,Scenario:I’ve implemented a scheduled job that runs every 10 minutes. This job checks for incidents where the Assigned to field is empty. If it's empty, the job calls a Script Include that: 1. Checks for any active users in the correspon...

anvitha ash by Tera Contributor
  • 671 Views
  • 2 replies
  • 0 helpfuls

instance automatically rest

Hi, i am doing work on my instance and got notify to session expire you need to login, then i am login with my email and password and there is option request instance and i clicked, and i am able to used PDI but custom data which i was created is del...

DhamendraB by Tera Contributor
  • 221 Views
  • 1 replies
  • 0 helpfuls

Catalog workflow approval process revision

I have hardware catalog item where we are using variable set(requested for, requested by, line manger etc) from sys_user table. But in the workflow, we need to use the data from different custom table for approval based on the department set of the r...

sushmithar1 by Tera Contributor
  • 318 Views
  • 1 replies
  • 0 helpfuls

how to connect live agent

Hi All, Please help me how to connect live agents as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat. but all way it is showing no agent available . I have installed below 4-plugins : ...

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Sironi by Kilo Sage
  • 2889 Views
  • 13 replies
  • 5 helpfuls