Hi, I was going through ITSM simulator and found one question where I am stuck- Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Des...
Hi,I am unable to click the Propose button in the Service Operations Workspace (SOW) view. However, I am able to click the same Propose button using custom UI steps in the Native UI, but not in SOW.How can this be achieved in the SOW view?Please find...
We have a need for when project tasks (all those active) are placed on hold then the parent project also sets to onholdThe current plannedtaskstateutil sets it to Work In Progress instead if there is one or more closed tasks.So if in this example We ...
Hi,ServiceNow supports sending recurring calendar invitations to Microsoft Outlook using the iCalendar (ICS) format.While ServiceNow already supports sending single meeting invitations—including updates and cancellations—recurring events follow a sli...
Is it a good practice to provide end-users with a global ‘Cancel’ option in ServiceNow Service Portal for all Incidents, catalog items, considering the potential impact on multi-step workflows like procurement and IT setup?”
Many ServiceNow instances function well day to day but encounter issues during platform upgrades, including broken UI behavior, regressions, and unexpected functional changes.From a ServiceNow platform perspective, what types of customizations are co...
I was able to complete part 1 but I'm stuck on trying to complete part 2 & 3
ServiceNow SLAs — Definitive Guide (Comprehensive, Practical, Actionable)This long-form guide explains Service Level Agreements (SLAs) in ServiceNow from first principles to advanced implementation. You’ll get: core concepts, how SLAs are modeled in ...
SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically without triggering approval it automatically ch...
In our ServiceNow instance, Incident SLAs for response and resolution are consistently being met and reporting shows “green” performance. However, user feedback remains negative and we continue to see repeat incidents, reopenings, and escalations.Fro...
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...
I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...
To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?
Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...
