Best Practices for Opening Future Change Requests
We have groups that create change requests in January for their monthly maintenance windows (Jan - Dec). Does anyone know what the best practice would be for opening change request in advance?
Forum Posts
Where is the Service-Now learning modules for Service Catalog?
RITMs, INC, Fulfillment, I have really never heard these terms before. Where is the learning path, video, whatever, for Learning about the Service Catalog application within Service now? The Learning button located on this page 404's:https://www.serv...
TIny MCE
after copy pasting the text I am unable to find the keep formatting popup even tiny MCE plugin is installed
why the inbound action table name that is sysevent_in_email_action is not showing in the report
I am trying to create a report of inbound actions in servicenow but in report the table name of inbound action is not showing in table dropdown.
On worknotes, only tagged person should able to see comments in which he/she is tagged
I got one requirement where if I tag a person name on worknotes then only that person should able to see the comment and no one else, kindly let me know how
How to remove HTML Tags on the Scheduled reports from HTML type fields
Hello Team,I have a requirement to strip off HTML tags from the problem table reporting where the below snapshot shows 3 fields which are HTML type and renders tags on the list view/reporting. How to remove these tags only from scheduled reports. N...
Resolved! How to copy Favorites from one instance to another
Hello Community, I am working a lot on my customer's TEST instance of ServiceNow and I do customize my navigation panel a lot with favorites however, I wonder is there is an easy method of copying this personal setting from TEST instance to PROD? I ...
Tranformation event script vs Explicit Transform map script
I am curious to understand the transform map scripts execution order. As per the docs Import set functionality offers scripting capability at 3 locations. 1. Explicit Transform Map script (Executes after row transformation and before DB update) 2. Fi...
Resolved! Multi Row Variable Set - hide 'Remove All' and 'Delete' functionality on service portal
Hello, i saw multiple question regarding multi row disable Remove all button and as well as delete button but i am not getting any solution regarding in this issue. could not make it as a ready only variable because we want the edit button only in mu...
something went wrong request could not be submitted please contact the your system administrators.
When I submit the catalog item I am getting the following message "something went wrong request could not be submitted please contact the your system administrators." in service portal view. in native view catalog item is working fine. And when I ins...
Resolved! How to query the sys_template table in mass
Hello all, I am attempting to query the sys_template table with gliderecord and it appears that I cannot query the table to get a record set. I CAN however, query the table for individual records with this code: var template = new GlideRecord('...
User field should show users depending on the selection group selected in group field
Hi I had requirement to allow the user to select multiple users (list collector type) on user field and users should be populated depending on the group selected on group field referring to sys_user_group table. Can you please help me how to achieve...
Resolved! How to add a link(url) by using g_form.showFieldMessage()?
I need a link to be displayed if a user select "No" from Yes/No field. How do I achieve this?
Localization and Translation error - ServiceNow translator has no translate subflow configured.
We've installed all the necessary requirements/prerequisites for Dynamic Translations and Localizations. When I created the first Settings, and saved i did not get any errors. But as soon as I enable Dynamic Translator --> Service/Microsoft/IBM i get...
Approval Flow for Change Management
Hello All,Can anyone explain how the OOTB approval flow is for the normal Change Requests?As per my understanding:If the risk is low then Approval goes to Assignment group manager and then assignment group members.If the risk is moderate/ high then t...
