Hi,I need to create a Performance Analytics widget that shows:Total Incident CountClosed Incident CountPercentage of Closed IncidentsI believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:How to create th...
Can someone explain what the solid red circle with the horizontal white line it represents in UI builder. This is at the top left side of the UI builder page when you want to select a page to work with. All I know is that I have add components to t...
We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values. We have used async BR and also used setworkflow(false). but still it is triggering the flow . we have success...
I was facing an issue that when I am using the Min value then it is giving me the minimum value, which is correct, but when I am using the Max value then why is it giving me the minimum value? See the Below Image
Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...
On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this
Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...
with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports right?
In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...
Hi All, In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. I have checked the order field value of items, but widget is not...
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
I have to create Two parallel level approval through workflow i.e. both generated at same time - however RITM cannot get created until both groups have approved and if anyone rejects then RITM should be cancelled. Can anyone please help me out. Thank...
Hi All, I want one time clean up of the asset tags mapped to retired CIs . My approach is to use fix script . Could you please suggest what should be the correct approach and Script ? I tried through fix script but it made the system slow and did not...
Hi Everyone. After Zurich version I can see lot of change to dashboard. we don't want to migrate to next experience dashboard.here in banner we can see error and info message and we don't want that messages to be visible for end users and wanted to ...
The user is able to view the Knowledge Base (KB) article in the platform/native view. However, when performing a global search for the article by name, the result is displayed as a blank screen.