I was recently editing a configuration item form when the form header disappeared...Originally you could see two sections when you went to the form, one was the header for the form, which included a few key fields, and then another section called 'co...
what is the use of "var saveAndClose = true" in Oncell Edit client script
the Active flag being set to False before the RITM is "Closed". i decided to run a Query for the records Active is false and State is Closed succesfull, closed cancelled , closed rejected (meaning the RITM is Still open) i have found many records. fe...
Hi All, There is an order Guide in our Dev instance. All the variables values in the Order Guide are passing to the catalog item variables associated to this order guide. All the names of the variables in the order guide and catalog items are same. ...
In change request form - assignment group field , how to make only those assignment groups visible in which logged in user is present. I want to make these changes only on change request form and not on incident and service request form.
I have have a business rule to calculate the duration and business duration on the Catalog Task table. The duration calculates fine but the problem I found was that the business duration wasn't calculating correctly. I later found that my script wa...
I know how to delete the journal and audit entry for an incident. In the same way do we have option on how to delete the notification email that is generated by the system in the Incident activity?
Hi All, I want to defined a style by using javascript:condition in the "Value field" of "Field Styles" to set the background color. i don't what is the right syntax to compare two . Exemple : In a task i want a red color in a list if closed>due-dat...
We are currently using the ServiceNow Istanbul release at Disney and I am trying to find out whether or not it is possible to use a condition to start/cancel/pause/stop/reset an SLA task if a field value is different from its previous field value. ...
Hi All For the RITM records in sysapproval_approver table, I'm trying to get the value of catalog that the item belongs to. I'm using 'sysapproval.cat_item.sc_catalogs' (taskGR.addQuery('sysapproval.cat_item.sc_catalog','catalogs');) to get this valu...
How to write Background script to display list of records in a specific table for a known system ID. The table is: core_company I am guessing it is a Glide Record - Query is what i need to write but cannot identify the correct API to use. Thanks for...
On the default ITIL Incident form the Priority label is actually an HTML link. How do I remove this? I checked Form Layout and UI Pages, etc. I cannot find where it is done.
Hi all, how can i export all activities of the ticket ?I want a list of tickets that have the activity field. Help me please!!!
In Kingston Flow Designer, I would like to create a Flow for Incident when comment added to incident, it will trigger the Flow and perform Incident field change. However, I am not able to select "Additional Comments" from condition builder. Any ideas...
