Hello - I have an inbound rule that converts forwarded emails to incidents based on contents of the email's subject. If I manually forward an email to the instance, this is working perfectly. We just upgraded to Kingston this week, and until the up...
Is there a way to add delegate access to the Portal only view? I am very new to ServiceNow (Jakarta version) and I'm not sure what the best way of doing this would be. Thanks in advance for your help. Regards, Lindsey
I have a Category of Software and a list of applications defined in the Subcategory. These are configured via Choice List. I want to remove one application from the Subcategory list when a specific Company is selected. I have done something similar ...
Hi Team, How to create a new incident from background script. Thanks Prakash
Hi, Can any one please explain about Query , Display BR's along with one Script example
Need help, as I have been struggling with this problem for a while. We have the need to allow our telecommunications technicians to consume parts from an incident, so that they are linked to the incident number, rather than the user or assigned ass...
Error Message java.sql.BatchUpdateException: Duplicate entry '93e6ebaadbb57e80b1a9f57eaf96197c' for key 'PRIMARY Above Error is coming while importing an xml from prod to test environment after Cloning. Please suggest!
Recent Discovery in our environment did not populate any software under Software Asset>Discovery>Software InstallationsWhich means Discovery Models under Software Asset App did not populate anything eitherI can view software installed under Software ...
Hi, I'm working on Knowledge management where two approvals are required to contribute an article. So, I copied this OOTB workflow, "Knowledge Approval Publish" to create my own with two approvals. I'm trying to add a custom workflow OOTB knowledge ...
I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or...
I am testing SSO on our subProd instanceEnabled Multi-SSO plugin and deployed IDP as per the docs article which was pretty detailed.But we are being redirected to logout page.Can someone help please?ThanksRegards,PD
We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?
I have a created a UI macro placed next to the risk field in change request form. The functionality of that UI macro is on clicking the same one excel sheet will get downloaded into your local machine. The problem what I am facing is only admin users...
We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located. The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...
I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...
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