Hi Everyone, We have a requirement for Change Request table.Whenever user is clicking on UI action button to create Article, it should Redirect to template selector page. and once user click on the appropriate template, Source task should automatical...
Hello Everyone, Just wanted to ask, can we add RITM variables here on the approval form itself? Instead of clicking on the information popup?
Open a User form Add a new field called “Department Head”. its a custom reference field refer to"department" table.Configure this field such a way that, it should populate a Department Head’s name based on the department you selected. please provide ...
whenever we search any column in table either it is showing popup or sometimes redirected to other page.
In the request, I have added a variable "Notify Additional User"(list collector) and then mapped it to the watch list of RITM (flow designer).I have also added the watchlist under "who will receive" in the notification also...But still the notificati...
Hi, I want to create reports for survey results and show a specific report range particular to HR Cases. I tried using asmt_metric_result table but I could not create report range as OOB ranges are already defined in ServiceNow. So i created the repo...
Hi Folks, just wanted to see how this is handled by other customers, I'd appreciate some feedback on the below 1. Do you in any way track cost/workload of Standard Changes? If yes, where do you capture this (on CHG or on other object?) What feature ...
Im able to fetch the work notes and additional comments but not the field changes log.
I have added a new similarity Definitions for the Agent assist.But it can not see on the Agent assist.It looks can see the only OOTB Definitions.Please tell me how does it to add to the Agent assist?
I would like to know how to include the contents of variables entered by the user in the request item in the notification.*The contents of the variables vary depending on the catalog.
I am currently studying CAB settings.I created a CAB definition and a schedule entry by referring to the following site.https://www.learnnowlab.com/CAB-WB/Then, I pressed Refresh CAB Meetings in Related Links, and a record was correctly created in th...
Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script, While perform ATF for interaction to check the case,...
Hello,@Ankur Bawiskar @Saurav @shloke04 @Anil Lande whenever we are trying to move the state then it will check if any open task records are there or not. if there are no-open tasks records then state will move to next state or else it will throw an ...
Hello,I had a working integration between ServiceNow and Microsoft Exchange, but it recently stopped functioning. In the HTTP logs, I am seeing the following error: Proxy web request failed This integration was working earlier without any issues. H...
We have requirement to create an OnChange client script relating to the requested for field that is under sc_task table. When I create the script and choose the field name, Requested For field is missing. Is it because the requested for field is the...
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