Hi Folks, just wanted to see how this is handled by other customers, I'd appreciate some feedback on the below 1. Do you in any way track cost/workload of Standard Changes? If yes, where do you capture this (on CHG or on other object?) What feature ...
Im able to fetch the work notes and additional comments but not the field changes log.
I have added a new similarity Definitions for the Agent assist.But it can not see on the Agent assist.It looks can see the only OOTB Definitions.Please tell me how does it to add to the Agent assist?
I would like to know how to include the contents of variables entered by the user in the request item in the notification.*The contents of the variables vary depending on the catalog.
I am currently studying CAB settings.I created a CAB definition and a schedule entry by referring to the following site.https://www.learnnowlab.com/CAB-WB/Then, I pressed Refresh CAB Meetings in Related Links, and a record was correctly created in th...
Hi Everyone, We were trying to create an ATF, for Interactions. In the Type field we have added One option as "Walk-in" and Removed options as "Messaging" and "Video" using Onload Client script, While perform ATF for interaction to check the case,...
Hello,@Ankur Bawiskar @Saurav @shloke04 @Anil Lande whenever we are trying to move the state then it will check if any open task records are there or not. if there are no-open tasks records then state will move to next state or else it will throw an ...
Hello,I had a working integration between ServiceNow and Microsoft Exchange, but it recently stopped functioning. In the HTTP logs, I am seeing the following error: Proxy web request failed This integration was working earlier without any issues. H...
We have requirement to create an OnChange client script relating to the requested for field that is under sc_task table. When I create the script and choose the field name, Requested For field is missing. Is it because the requested for field is the...
Hi Everyone,How to auto populate service offering on a form when the associated application is selected.I have a form which has a service_offering field and a application field, whenever if user is selecting a application ,then the service offering a...
Hello. I would like to only show certain values based on the selected value from another field:When you select "Active Duty" or "ANG Co-Located", the only "Type" options that should appear are Policy Update, Product Update, and Trusted Network.
Hello,We are facing issues when moving decision table data from Dev to Test.1. Decision table is already moved to Test2. When new requirements are added we are capturing new added rows in update set and retrieving/committing in Test.3. After committi...
Hi Team - We are configuring VMW and would like to know what is the best practive for escalation matrix to be configured in vendor ? We do have 3 to 4 escalation matrix for each vendor. Also is there any automated way to notify vendor if the score is...
HiiCreate a Catalog ItemVariabels1.CI(reference type - having computer class)2. Requested For (Ref. Type - User Table3. Incident (Ref. Type - Incident Table(Here it will show only the incident created under the user that is req. for))
Hi @ Ankur Bawaskar!If the user selects 'Yes' from choice list of a catalog item, a popup will show with a link that says, Please raise a request to "XYZ Software". The code is attached below:function onChange(control, oldValue, newValue, isLoading) ...
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