I need resolution notes to show on the request view on the Service Portal for the service portal users to see. So basically we would like to make sure the customer is receiving that as an update. Currently they are only seeing 'Additional comments' a...
Hi all, I'm trying to create a report to check if requests are fulfilled before due date. To do that I need to compare both close and due dates. I can compare both fields but I haven't managed to indicate that due date is just later than due date wit...
Hello everyone, Attempting to work out definitions for the CI classes of 'application' and 'software' with-in our CMDB. Looking to see what others have done, to differentiate between the two classes. Currently, anything we have purchased for our bus...
HI All, I have got an incident ticket (Issue ). in our incident table "Resolution Notes" is a mandatory field which will occur when the state is moved to "Resolved". But for some incidents with giving "Resolution notes" they made incident state to "R...
Hi everyone, I could use some help with this issue. Here is what I'm trying to do: Goal: Create a change record after a catalog task is completed and store the change # in the catalog task. Do not continue the workflow until the catalog task AND ch...
Hi Team, How can we copy attachments from incident task table to incident table? Please help on this Thanks, Khaism
I am curious as to how/when the Closed Skipped state is used for Requests. I have never seen it used so I simply curious as to how or why it might be used by others. Ric
Hello All, In error I have deleted all catalog items for one of my categories 600 records. I have gone into Service Definition>Deleted Records and undeleted all of the records. However, I can no longer see the items listed in the RITM record. Is t...
Hello what is the best way to create a back button on service portal? The requirement is to create a back button on the "Data Table from URL Definition" widget or right above it. I am trying to use link-button widget, which I cloned and tried to cu...
has anyone found a way to be able to include variables from the form on a catalog task template? it's nice to be able to set some information with them but it would be even better if we could set the variables within the task.
Hi I want to create an email inbound action that will extract the text in the body of the email into the Work notes on the Notes tab on the Incident form in ServiceNow. The e-mail that's incoming does not contain a MSG-tag, so the relevant Incident i...
Hello everyone ! A client asked me to create a Record Producer for declare an incident. The "Assignment Group" field on the new incident record must be populated with the value of the "Owner Group" field of the chosen CI. I think that I read all topi...
So here is the scenario: I'm working on a task to calculate the value of a field based on 2 field, which from a different table. And my customer want to every time I update a value from (Configure choice) or (import), the value will be calculate auto...
We have a business requirement to create an interceptor wherein we ask the user very basic question on what there problem is about then we show the proper record producer. Any ideas on how we can achieve this? Sample: Select what describes your probl...
Can anyone please recommends best practices for Parent Child relationship on Group roles and Group members We are setting up a nee instancebwe want to have parent child relationship.
