We are utilizing the OOB 'Contract Threshold Breached' notification, which gets triggered by a scheduled job that fires an event if it finds any contracts that has the Expiration field changed. The problem is this scheduled job typically runs around ...
I am trying to play around with PA in SNOW, After I enabled the plugins and had the historical data job run I got the below errors. I don't see any data in the dashboard. Can someone help?Invalid query conditions: resolved_atONToday@javascr...
How to create ATF test in servicenow
I just wanted to populate the worknotes of an incident form to its related incident task form worknotes? Can i expect a solution for this? Thank you in advance!
I used a variable set on order guide and on a bunch of catalog items. The "Visible on Guides" checkbox is set to true on all the variables but the variables are not showing on the order guide form until I check the "Visible Elsewhere" checkbox to tru...
hi everyone, What is the use of rule base in order guide?
I am having kingston instance where I have enabled "Article versioning and subscription" using plugins "Knowledge Management Advanced". There are few notification created with respect to actiavated plugin, However the notification are not being creat...
Hello, I imported an xls using System Import Sets and it didn't work, producing incorrect entries.Can i undo this, and so delete the entries the import created?I'd like to try again fresh.
Hi community! I've previously requested help for a similar issue, and had thought I was done with the assistance provided by vinothkumar but there's still one situation that's not giving me the result we need. Background is that we're working on a ne...
The task_sla table has both the fields that I need:- a boolean field "has_breached" which gives me the confirmation if the ticket has breached SLA.- a reference field "sla"(table: contract_sla) which gives me either an SLA, or an OLA, or an Underpinn...
I have this script that sets values on INC/CHG/PROB forms if field is empty. By customer requirement I wish to change it so that it allways overwrite values in form, but only if field is not empty in the CI it gets value from. To sum it up. CI gets...
Create ATF test to implement below steps:Verify below pages on mobile url (https://AAAA.service-now.com/$m.do#/home):1. Favorites2. Field Service3. Home Page Note: If suitable steps are not found in ATF, need to be created using step "Run Server side...
Hello Experts, When a knowledge article changes to Review state, an approval request will be sent to the approver. However, In sysapproval_approvers table, "Approval For" is emapty. This should ideally contain the Knowledge Article ID. This is happen...
Hi All, I have a requirement where I need to attach my Response SLA to incidents when State = 'New' or State = 'In Progress'. Below is my SLA definition: However, it is not getting attached as expected. Can anyone please help me on this. Thank...
Hi All Does cell Edit mean? What is the use of it? Thanks!
