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Applying Incident Template to Inbound Email Action

Hi everyone,  We have an Inbound Email Action setup to create an Incident when a specific email address sends a request to our Service Desk.  I am wondering how I can apply an Incident Template to this Inbound Action.   Ultimately, I'd like an Incide...

Color coded dashboards for Incident Management

Are there color coded dashboards for Incident Management where it can denote Incidents based on their state and SLA state. New- In Progress incidents don't need color But if either of them are breaching the response SLA or the resolution SLA they can...

Rohit74 by Kilo Explorer
  • 1036 Views
  • 1 replies
  • 0 helpfuls

Resolved! Remove hints

Dear all,   We have upgraded to London release and I would like to remove the hints marked in yellow. Please let me know how to remove them.  Thank you in advance.   

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Resolved! How to Brand OOB Password Reset and Password Enrollment UI Pages

We are about to deploy ServiceNow Password Reset and Password Change for Active Directory.Is there a way to brand the UI pages associated with these applications? As they are today OOB, there is no corporate logo or any other identifying details - ju...

debmcdaniel by Giga Contributor
  • 4103 Views
  • 10 replies
  • 3 helpfuls

Resolved! Helper text in Form text Box

Hi Guys, I can vaguely remember when we implemented ServceNow, that there was a feature whereby when you create a new Change Request - that in the field boxes - you could have a hint or similar - generally in a light grey. Once you click on the box, ...

How to reuse existing variables

Hello Team, I have a VPN request catalog form in which I have 12 variables. I have a requirement where I have to use this catalog's WF in another form. Is there anyway I can copy those variables from VPN form to Onboarding form without affecting the ...

Sontel by Tera Contributor
  • 1740 Views
  • 4 replies
  • 0 helpfuls

Update assignment groups in bulk

Morning!   Looking for assistance with a script (Background script) that will allow me to update multiple assignment groups at one time.  I need to query the task table so that I can find all records assigned to assignment group X, and then reassign ...

How much time it takes for Indexing a Field?

Hello, We have created a Transform map in which we have put Coalesce on the Asset table field "Serial Number", But whenever we are trying to index the field it is not getting done as we have tried multiple times, got a pop up like indexing has been s...

Chaisai by Kilo Expert
  • 1634 Views
  • 7 replies
  • 0 helpfuls

Ordering Reference field Drop down

I m having a custom table which i set as a reference for one of my dropdowns(Reference field made as dropdown). Is there a way where i can set the order in which the order would be displayed in my dropdown?In my dropdown, records are being displayed ...

tonystark by Mega Expert
  • 3141 Views
  • 5 replies
  • 2 helpfuls

Approval Group : Approval showing No Longer required

I have workflow activity Approval - Group , in which I have added 17 Groups for approval. I have Condtion based on Script for approval in which I have written below code. var approvalPercent = 50;var approvalCount = 0;for(var id in groups){ var group...

ndp by Kilo Explorer
  • 2146 Views
  • 3 replies
  • 0 helpfuls

Resolved! Incidents with multiple resolver groups

Hi Friends, Appreciate your comments on how could we manage incidents flowing through more than one resolver groups. Consider a scenario like below: - An incident is created in ServiceDesk - That should be resolved by multiple groups namely System Ad...

Suj by Mega Contributor
  • 2846 Views
  • 3 replies
  • 2 helpfuls

Display a hyperlink on the label for a checkbox

I have requirement to display a hyperlink embedded into the text for checkbox type variable that is defined on a catalog item. I  was able to get the link to show using an onLoad script as follows: function onLoad() { $$('label').each(function(i){ ...

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snuser2708 by Kilo Contributor
  • 3502 Views
  • 4 replies
  • 2 helpfuls

Resolved! UI action to set field value from task table not working

  Hello, I'm having an argument with a UI action I've created. It's a simple request: click this button to set the value on some fields. It works except for one of the fields returns blank and what it's supposed to do is get a value from a field on t...

remove duplicates from an array and get unique values

var text=[]; text = new GlideRecord("sn_hr_core_hr_tasks_per_case_type"); text.addEncodedQuery("u_task_visibilityLIKE" + topicCat + "^ORu_task_visibilityISEMPTY"); text.addQuery("u_generation_type", "manual"); text.addNullQuery("u_auto_group_pref","t...

Vijay27 by Tera Guru
  • 8768 Views
  • 19 replies
  • 7 helpfuls