i need to generate the MTTR for incident created on last month.So this report will show the INC's resolved period of time, as of now am able to generate the MTTR for Closed period of time.Can anyone please suggest me any solutions? it will be much ap...
Hi All,I want to make a survey on a custom table with below inputs.How was your overall experience? 1-10 How would you rate our performance? Scoring 1-10 What, if anything would you like to change about our process? Comment Box.Any one can help me...
I would like to optimize licensing cost for fulfillers so 2 things i would like to get advise on1. whats the best practice to provision user roles 2. What measures i can take to audit and optimize licensed users
Is it possible to pull in the current Catalog Item in the advanced script of a User Criteria? Why do I want to do that? The customer has a requirement to be able to block certain users from certain Catalog Items for a period of time. For exampl...
Hello SN Comm,I am looking to see what is the best way to Delay an Email notification that is triggered from a Case.Story:Case owner clicks on 'Resolve Case' button which will put Case in 'Awaiting Acceptance' State AND will trigger the email notific...
We want to set the survey only available for 7 days, once the survey link expired, system will automatically give the score "very satisfied" by default, but I can't find how to config this fuction, could you please help and share some instruction/d...
We have SLAs defined with our client. Our client has MANY departments/agencies. Some of these departments or agencies want to have exceptions to the agreed upon SLAs (for example: Only apply SLA to my Production environment, not my lower environm...
Hi SNC,I am struggling with a very specific issue: configure styles of a given field on Service Portal.Consider as an example the table on Capture1. This is a print of a table on the back-end, where I have configured the field Status to exhibit that ...
HOW TO TRACK WHETHER A INBOUND ACTION IS TRIGGERED OR NOT??
Hi,Is there any way we can directly import CSV data which will be uploaded through a custom paperclip icon which i created on a form into any table?For example:If I need to upload multiple CI's present in CSV format into a custom table through the pa...
I am new to ServiceNow since a week back (new job).Trying to figure out how reports and filters, etc work. And the search function of course.For now, I want to be able to search all tickets (resolved and unresolved) for either description or short de...
How to insert my html page into servicenow, that should be accessible from internet when click the link.
Hello Folks,I have a question on content types filed in the attachment table, When i upload an attachment either in incident or request form how the file name, content type, Table name are copied in attachment table. Especially how the content type i...
Hi, I added a new condition on the Approval Group workflow activity called "Need More Info"( Ref: Image 1). Assume a scenario where there are 5 different approval groups in the request and now here is the requirement. a) When some one clicks on "Ap...
Querying (by a Web service) the [sys_email] table can help to get the item "Email in Queue > 100" only.Looking for Table/Field name to query that value
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