g_scratchpad variable how to use in business rules if anyone explain it?
How to use g_scratchpad variable in business rule pls explain with example
Forum Posts
Resolved! Adding a url link in the UI messages to use it on service portal.
Hello, Is there a possibility to add a url clickable link in the system ui -> messages and use that to show on the service portal in a widget. Thanks,
Benefits of a Change Advisory Board?
We are trying to sell the concept of a Change Advisory Board to our client and so I am looking for a few bullet points on what the benefits are of a CAB. I can use benefits from the Change Management process itself but I am looking for something spec...
Can you create Asset without CI and later create CI?
We want to first create the server asset record. We don't want to create the CI record (yet). After the server is configured, then we want to create the CI in the appropriate CI class (Linux Server, Windows Server, AIX Server, etc). Is there a way to...
Resolved! Show RITM ticket Variables in SCTASK ticket
When a Service Catalog Request is submitted, ServiceNow natively assigns the SCTASK ticket out, but the information that was completed on a form from the Service Catalog request (the Variables) resides on the RITM ticket. For example: We’re lookin...
Resolved! How to populate a Reference field automatically (no dot-walking, GlideAjax)
Hi guys, I need an help for configuring the Advanced Reference Qualifier in the right way. In the Time Worker table, I've created a Reference custom field "Account_ref" to the customer_account table. I would like to fill this field automatically with...
Resolved! Need to get the old value of a variable in RITM
Hi All, I have a requirement, I need to check whether the variable value has changed in the RITM process and send the notification to the requested_for as the variable value you entered is updated. Can you guys please help me on this. Thanks
CI status and sync to Asset.
Hi,I have a couple of questions concerning CI status and syncing them to their corresponding Asset. First of all, which field to us on CI, the general opinion seems to bet that you should use the install_status field on ci's although I can't really g...
Help!!! Knowledge article ''Publish'' button is missing
Knowledge articles are missing the ''Publish'' button when created. Stuck in ''review'' workflow. How do I get the ''publish'' button to display on the knowledge form?? Thanks
Resolved! Help with splitting an array only on first split
I have a script that take a value from a text variable, and splits it into an array. It works fine..except, I want the firat array to go into the first text variable, and any subsequent arrays to go into a second text variable. So, if I get the value...
Resolved! How can I get any user's title in a reference field?
Hello everyone, I'm trying to get from a reference field any user's title just like the location (cmn_location), just that for the user's title there is no table since the one being used is the sys_user: this is what I'm truing to do: How can I ...
To get Value of LOOKUP SELECT BOX field
I have created a variable set 'facility' and inside that a variable named 'building'.. Variable building is of type LOOKUP SELECT box.. i want to map the value in field building to description field in RITM...
Resolved! Plugin - Configuration Management For Scoped Apps
Hello, We have a requirement to activate 'Configuration Management For Scoped Apps ' plugin in sake of ScienceLogic integration. I read through the documentation but it doesn't gives me much information. I would like to understand how this plugin hel...
Requested Attachment Does Not exist when trying to export list of Security Incidents
As per above cited title, getting the said error when trying to export a list of Security Incidents. Steps to reproduce : Go to the list view of security incident table(sn_si_incident) Right Click > Export > Excel (.xlsx)/PDF/CSV Export Complete box ...
Resolved! email sending failed
Email sending failed with the error string Invalid Addresses 550 5.7.1 Relaying denied Please suggest how to solve this type issue
