Resolved! Add more details to mention email notification
Dear All, How can we add more details on mention notification email to include the text of the @Mention Thanks.
Forum Posts
How to use Valid to for a retiring knowledge article
Greetings!I notice that this notification is not working when a article is ready to retire, the condition is set as:By default, this Valid to field for a published article is set to 1 year from the publish date. With certain situations, my knowledge ...
Resolved! How can I set the incident number text color to red when it is a P1 incident?
Hello everyone, I would like to change the number of the text color to red when it is a P1 incident, I have this script but seems not to be working: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ==...
action.get('sysparm_link_collection');
Hi Community, var linkedM2MTable = action.get('sysparm_link_collection'); Can you please interpret the above line of code. This I found in out-of-box script include 'ActionUtils'. This script include is being used in global submit button which redir...
Resolved! mandatory fields on Change request
Dear All, I'm trying to make planned start date and planned end date fields in the change request mandatory fields during the schedule state, if defined the below UI policy, but it didn't work what am I missing
Allowing a supervisor to view all incidents for subordinates
Fairly new to ServiceNow so any suggestions are welcome. What I would like to implement is something like the "Incident -> Assigned to me" but filtered such that it becomes "Incident -> Assigned to my team". What is the best practice for implementing...
Populate Short Description Field On Incident Form
Hi Guys,I want to populate some text filled in Short Description Field on Incident Form for a particular user.Let me know how to achieve this through client script
Resolved! Left justifying value on integer field
I have an integer field that is displaying value to right end, I tried to add style but it only shows up left justified in the list view. How can I have it displayed on the form also left justified?Thanks
Resolved! Inbound REST API to trigger a workflow (How To)?
I have an inbound REST API call that sends my instance a user_id. This should start a workflow that will perform several actions. What is the best way to initiate this? Do I create an event? How do I get the user name information into the workflow?
Getting by default first value using addOption();
Hi Team I don't know why in form i am getting by default first value only but in list view i am getting correct value. For reference please find the below script, please let me know what i am missing in this and how to avoid incorrect value inside th...
Incident fields are not visible?
Good afternoon, Recently, I replaced the Category/Subcategory fields with Business Services/Service Offerings on the Incident form. However, most other people cannot see these fields on the Incident form - only admins and those with a particular PMO ...
Resolved! How to delay a survey-trigger
Hi So i am trying to delay a survey for 5 days going out. In dev i'm setting it up to delay 10 min. It's not working. When i am adding Closed - relative - on or before - 10 - min - ago It stops working (it works with out, and it is sending the s...
Script Include to filter assignment group
Hello, I'm trying to filter the reference available on the assignment group. I was reading about reference qualifiers but I can't seem to add a condition to them. What i'm trying to do is, whenever an incident has 'test company' as the company, it wi...
Resolved! Email Script with .hasRole() always evaulating 'true'
Hello,I'm working on an email script that should include a link to the incident ticket if the user role is 'itil' and if anything else they'll be directed to the ESS portal.My if/else statement is working. But for some reason .hasRole is always 'true...
Resolved! How can I make the priority field editable in the incident form?
Hello, Greetings, By default, the priority field is read only in the incident form but I would like a certain role, to be able to modify the Priority, do you have any suggestions? Thank you!
