I need to create a business rule that auto closes tickets based on specific short descriptions. I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians. Every time the rule ru...
How do you opt into Benchmark? I can see there's a user account in my instance and it's currently active. Also how do you configure who receive the benchmark data, there's currently no notification setup for this?
Hello, What is the best way to reset Change Management back to OOTB? We made several changes to some of the forms that were deemed to be too complicated and our MT is wanting to go back to OOTB. All of the changes were captured in Update Sets but whe...
Hi Community,We have one itil user who does not have a work notes field on RITM and catalog TASKs forms. She is able to see the field on the Incident form.It's really strange. The post button is visible, but the entry field is missing. The user does...
Hey folks this is a very broad question but I was wondering if there is any best practice documentation on adding custom user fields to a table? There are many tables in ServiceNow that are used by multiple modules and we have a need to add some add...
I have created a catalog item that is fairly complex with quite a few fields (variables) on it.Currently, when our approvers click the link to view the service catalog request and all of the requested items, they cannot open up the requested item to ...
Hello - very new to ServiceNow and probably getting ahead of myself.We will use both Okta SSO and native ServiceNow logins. I've configured the Multi-Provider SSO plugin, and can login with the admin account and an SSO account without incident. S...
Hi, For example, if the Alert Due Date was originally set on the HR Form Request for 10:04:00AM on 27/04/2018 and the form is submitted, an Event is logged and sits in the 'Ready' state until that time. If the Alert Due Date is then changed to 10:0...
We have a requirement to populate all upstream relationships in the Affected and Impacted CIs on change requests based on their relationship type.We are using three relationships: Depends on::Used by, Used By::Uses, and Used::Used By.We can get (usin...
I'm trying to create a reference qualifier or script that will allow me to filter out users in the sys_user table by the group membership related list. So if they belong to a specific group, remove them from the available options in the reference fie...
I setup some client script to auto fill in the information, when I save the incident, the following error occurs. If I click 'Save' again, it can be save normally.
I need to Populate Correlation ID on a Custom Table with numbers starting from 400000 and Incremented by 1 and If Possible need to Validate If number already exists. Tried : javascript: global.getNextObjNumberPadded(); How Do I do this?
Hi, I have a slush bucket to select values of locations. i want to feed the selected values to a query in client script. I used the following but it doesn't pull the values. I have the slush bucket defined: <g:ui_slushbucket name="sb" left_header="Av...
Why do Knowledge Management have separate Workflow for Publish and Retire instead of a single one?
Hi all , i have an incident which says , ' New' ui button is not visible on related list . Just Edit button is visible when i check that UI action for that table , its a global ui action and it has condition which is hiding 'New' button o...
