Hello, The IT department (Tier 1) are assigned HR related incidents (as an example, employee exit) that are category "Exit". I want to to restrict who can see those incidents (Category Exit, in this example but i have several categories i need to do ...
We just turned on Discovery. Enforce CI Verification has also been turned on for the model categories. We do not wish to create assets for virtual servers. So I have set the VMware models to "Don't create assets". However, we already have ove...
Hi ServiceNow Community, I could use some assistance with a strange issue with applying a template to a new Knowledge article. We're in the process of upgrading to London and are currently regression testing. One of the issues found was certain gr...
When trying to update a Workflow Activity, I am getting the following error: Match not found, reset to original Screenshot of the page with error:http://i.imgur.com/lQOVhG7.png Any ideas what might be causing this? I can't get this task to be u...
Hello SN Experts, I'm trying to make a Transform Map using source script for one field. The target field is a 'List field' type and what I what to do is fill this field with data from the source. Down below, is the script that i made. What I'm trying...
this ticket only assign by system administrator how can i assign this ticket?
I would like to create a Response SLA on Incident based on the Assigned to updating the incident. The SLA is not started until Assigned_to is populated. There is an Assignment SLA as assignment will be handled by a group. I tried to stop the SL...
Guys I know that we can add multiple "data table from instance definition" widget one by one in a single page(service portal). But I would like to show multiple "data table from instance definition" widgets on a same page using tab view(bootstrap).li...
Hi, Why gliderecord query does not return results while using in client scripts for non-admin users? e.g. var group = g_form.getValue('assignment_group'); var user = g_user.userID; var ir = new GlideRecord('sys_user_grmember'); ir.addQuery('group',...
How to check multiple fields(fields like : category, subcategory, sub process) in Glide Record and with examples ? Note : addorcondition i used but not working, please help me.----Thanks , Ram
Hello All, Need urgent help not sure where to look at this issue - When an user submits a Request under Open request when they click on it they are unable to see the RITM associated with the Request Item and they have no option to add comments aswell...
Hello all, Currently on Helsinki patch 3 hotfix 7 and am running into an issue where Order Guides submitted via the Service Portal will (occasionally) create multiple, duplicate requests. By that I mean, if a user fills out an Order Guide and a lapto...
Hi, Can any provide me the Difference Between RITM and Request. please provide me the solution with Example. Regards,
My assignment groups are not showing up for problems. How do I populate the same assignment groups for problem that i have setup for incidents.
We have requirement to enable inbound email actions on two email accounts, i.e. users can send email of type A to 1st email account and another type to a second email account , both inturn creates ticket. Looking for suggestion on how to address this...
