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Hardware Model End of Life / End of Support

Is there a way to record a hardware models end of service / end of life date?   I can't see anything obvious under the hardware model record/form, I looked at Contracts but the dates for specific models are different so that would require a lot of di...

mbarnes by Kilo Contributor
  • 2711 Views
  • 1 replies
  • 4 helpfuls

Resolved! Flow Designer - How to use Order Guide variables in your flow?

Hello everyone,   I'm having an issue creating a workflow with Flow Designer. Our client has an Order Guide active in the service Catalog for onboarding a new employee. They now want to have an automated process that creates tasks based upon the opti...

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DavidFillet by Giga Contributor
  • 4014 Views
  • 2 replies
  • 3 helpfuls

I want to take a backup of the Workflow in Service Now but the problem is it doest not take the backup of the Table and its Structure with its respective form.Can anyone help me with how can we back up the tables and its stucture????

I want to take a backup of the Workflow in Service Now but the problem is it doest not take the backup of the Table and its Structure with its respective form.Can anyone help me with how can we back up the tables and its stucture????

darpana by Kilo Expert
  • 1988 Views
  • 2 replies
  • 1 helpfuls

How to configure the CAB Workbench Calendar?

I'm looking to alter the CAB Workbench Calendar to not display 'Cancelled' meetings. We found a workaround where we could create a business rule to remove the Planned start/end date when the state changes to 'Cancelled' but I was a bit stumped since ...

kylereed by Kilo Contributor
  • 3627 Views
  • 10 replies
  • 2 helpfuls

Resolved! Update Source authentication error

Hi,  Does anyone know if there are repercussions with deleting and update source and creating a new one? We had a vendor that created one in our TEST environment and that vendor is no longer with us (so his account is deactivated, which I'm assuming ...

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Lindsey6 by Giga Contributor
  • 1194 Views
  • 3 replies
  • 2 helpfuls

Magnifying Glass Icon

Hi,  I noticed that the magnifying glass in "My London PDI" list view is displayed. But the magnifying glass in "My Kingston PDI" list view is not displayed.   Is there a way to get this on the Kingston instance?     Thanks,Edward

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Resolved! Configuration Management - Roles and Responsibilities?

We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...

David107 by Tera Guru
  • 4392 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add different workflow in a workflow ?

Hello Experts   how to add different workflow in a workflow?  I have seen this below workflow activity with in a workflow but not able to find one under the core tab(core activities).....? Is i am missing anything or can you please help me with the n...

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bju by Kilo Contributor
  • 2861 Views
  • 3 replies
  • 0 helpfuls

Resolved! Where is saved bundle in portal stored?

In Service Portal when you save your cart as a bundle. Where is this information stored? I can't find any table or such where these bundles are stored for me.I'm trying to figure out if I can copy an existing bundle I've created to another user. Is t...

palmen by Tera Guru
  • 2642 Views
  • 2 replies
  • 1 helpfuls