Resolved! How to report on Time to Approve (Requests)
Hi, need to find a way to see average time it takes for approvals on RITMs. Not sure which table or columns/condition to use.Thanks, Lisa
Forum Posts
Add CMDB to Global Search
Our desk side support teams use the global search all the time to look for requests and incidents.They have now asked to be able to enter a CI in the search. I have read the wiki and searched here and don't see a way to adda new table to the global s...
How to pull report on assignment group change
Hi,I want to pull report on incident table and the report should pull the records which were assigned to "A" group before and reassigned to my "B" group. How to achieve this??I am able to pull only records which were re-assigned to my group by applyi...
UI Action Condition and Incident State
we are looking to create a new Incident State (Pending Resolution) and have specific Incident Form buttons appear/disappear in the event of this state. I created a new UI Action and utilized similar conditions that I know work. ie. current.incide...
Resolved! SCCM Import to ServiceNow - Resources
Hello, I'm looking at importing our SCCM Data in to ServiceNow and was wondering if anyone knew of any handy resources on doing so? (Except the wiki which is very handy but doesn't have as many resources as Discovery as you'd expect)Our CMDB/Asset Ma...
Access to right click menu bulk edit options in the list view
As a service now admin, I get access to some bulk edit options in the right click meu of the list view (right click on the header, see options for update selected, update all, etc.) non-admin users do not have access to these options.Is there a way t...
CMDB Export - All Fields
I need an export/report from our CMDB that includes all CIs and all fields within each Configuration Item. I haven't gotten past the cmdb_ci report and that is not what I'm looking for. TIA!
Script to rename attachments
We're exploring the possibility of using SNow as a document management system. Does anyone know if there's a way to automate renaming a file that's uploaded as an attachment to a form, using javascript or any other method? Specifically, I'd like to a...
Resolved! Related Search result in portal
Hi All,Please suggests, how do I incorporate the related search result in portal view, when end-user raising an incident from the portal.Thanks in advance,Naveena
give me examples of Before, After, Async and display business rules on incident table ?
Please explain with the examples of All types of business rules
Show users without ITIL role on Assigned To field
Is it possible and allowed to show users without ITIL role on the Assigned to field? We need to be able to break down the incident ticket owners on our reports as such we need the Assigned To field. We have certain users that will be tagged as ticket...
Resolved! Client side confirm before Business Rule updates
I have a function in a business rule that checks submission times of a change request against the first change task start date and the current CAB times.I have the BR working fine but I've been asked to add a user confirmation to this process which w...
determine which node a user is logged into?
I would like to be able to determine which node a user is logged into? I'm able to see logged in users (v_user_session) but if I understand correctly this list only contains user sessions on the node that I'm currently logged into. Is there a way to ...
how i can create incident with order guide submission
how i can create incident with order guide submission
Resolved! Please, I need examples of Normal Change, Standard Change, and Emergency Change in Change Management
Please, give me examples of normal change, standard change and emergency change in Change Management??
