I would like to use a URL to create and populate a record with predefined values. I am able to populate all fields on the new form with the exception of a reference field. I will be able to provide the number of the record associated with the referen...
Geneva added the ability to copy a change request. We need to edit the fields that are copied on the change and the related change tasks. Where do we go to do that?
The below Code has been created to Automatically create a Problem Ticket for all Priority 1 Incidents. But my requirement is a dialog Box to appear with Yes/No. If you click on Yes Pbm tickets gets created. Pls Help me where to insert the Yes/No code...
with an example
How do I get a developer instance spun up on line so we can better understand functionality and features for: 1. Major Incident Management application 2. Incident Communications Management 3. Notify 4. On Call Scheduling 5. Portal - major incident St...
Hi, I have created a Notification to inform users about Outages, this is working fine. The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.I need to make th...
I want to set a default value based on the condition and I tried below script in the default filed of dictionary but it didn't work. If type = group, set the responsibility to 'ABC'(sys_id=1233456667889) of new record only javascript:if(current.type...
Hi, if User is has no location value then display none value , should not display any other Choice Values Script: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (newValue === '') { return; }var user=new GlideRecor...
I have a large list of tickets that have breached SLA and I need to remove the breach. Instead of going into every record and changing to has breached = false I would like to be able to highlight all of them in list view and change from true to fals...
Hello - when I add an attachment on an incident form, it also adds the attachment to the additional comment field. Does anyone know if there is a way to add the attachment to the work note field instead? Thanks in advance.
I am writing a scheduled job for this which would retire a knowledge article, if it is in 'penidng retirement' state for more than 60 days. Any help would be appreciated.
Hi, Looking to learn about the purpose and how SLM module should be utilized? I am looking to hear about practical examples and use cases where SLM was used to drive organizational SLAs across service management processes. Thanks Saket
Hey Everyone, Before asking question, let me set the scene: 3000+ active support groups for Incident ManagementMultiple departments, supported by hundreds of IT teams in different regions, time zones and working schedules Our Goal: Set up Incident Ma...
Hi All, What is the difference between on celledit() and listview in acl?. which will execute first either client script or ui Policy when a form is loaded first?. What is the functionality of isloading parameter in client script?. Please help me in ...
One of our departments here is doing a quality review on the tickets handled by an off-shore team. We are looking for best practices on how to manage the whole process in ServiceNow. I was leaning toward Visual task boards but the user is unable to...
