I have created a custom field on on hold state. Now when state is on hold, the field is filled. When state changes to work in progress, those fields have stored values, again when i m putting state to on hold those values are not clear.
Hello, I'm playing around with the SNOW API. I'm trying to figure a method to query for task numbers from this table sc_task. Hoping to get some help with this. Currently on Jakarta for SNOW $uri = "https://xxxxxxx.service-now.com/api/now/table/sc_t...
Hi Folks We have a scenario where user when tries to select a date in future it needs to give an error message to user saying date cannot be in the future. But issue lies is when the user is trying to enter the date through keypad instead of choosing...
Our users (w/ itil & change_coordinator roles) are unable to modify the Implementation Plan, Backout Plan, and Test Plan fields when proposing a Standard Change Template. The fields are visible, but read only as seen in the image below. I did rev...
I have created four fields on Incident Form (Vendor Name, Vendor Ticket No, Vendor Start Time & Vendor End time) which should be mandatory when On Hold status is "Awaiting Vendor". Also if these fields should be visible if during Incident Cycle On ho...
I have had some trouble making an BR that copies close notes from SC Task to request table (preferly it only adds info and not delete if field allready has txt in it )... Problem is i dont see what the error is... Please check screenshots
We have a requirement where a excel sheet needs to be attached when a task is assigned to Service Desk. After browsing articles I tried to upload that excel file to catalog item from where this task will gets generated after approval and was trying t...
I have a Business Rule that sets the Priority to a Sev 3 on incident creation. I need users with a specific role to not be affected by this rule. If someone can help me find the piece I am missing I would appreciate it.
Hi, 1.At what time we use Run script in Workflows 2. how can we use RunScript in workflows. 3. when we use Runscript in workflows................... Please give your comments . Please Don't share Servicenow Wiki links, please provide your comments an...
Hi all, I have to know how to specify the sheets in the excel in load data, example i have two sheets which is sheet1 and sheet2 both the sheets contains data, even if i provide 1,2 in the sheet number field i can see only one record is been created ...
Hi All,We have requirement, which says something like this :-There is a Revert To New button, which when clicked the change should move to New state. Now this functionality is working perfect, but there is a mandatory field Conflict Justification, wh...
Greetings- Do you know which servicenow role (non-admin) allows for mass updates on selected tickets? I see that the ITIL role works from the list form view but to manually select 12 tickets at a time based upon updating the category would be cumbe...
My Requirement: I have combined the cmdb_ci_service and sc_cat_item table in to a custom table and i have used that custom table in service portal search source to provide search results from both of the table. when i tried to search, it displays the...
Hello everyone, I am stuck on one issue I have referenced a table on Business Area variable and instead of listing the table records its showing created field as well. I want to get RID off. Thanks in advance.
I want to import data for consumable assets using the Import Sets. The Form references fields from other tables, ie Model.Display Name The Display Name, in my case, is unique to each record. I want to import the Consumables in but the Display Name ...
