I am writing an inbound action that looks for a specific subject so I added my contains filter in the conditions with my requirement. This works no matter what the case is as long as it matches the text, however when I write similarly the same thin...
Hi all,I have a Reference field field (using an Advanced 'javascript' qualifier) that, when you drop down to view the options, loads 20 results and then proceeds to display "Loading more results..." as you scroll through the list after every 20 entri...
Hi All,This is a bit of a general question on what you think the best process would be:I work for a telecoms company, we have a massive physical network over which we provide various voice and data services to our customers. When we implemented Servi...
How do i check/audit the user activities in service-now?
how many ways to create a incidents in snow and is it possible to create an incidents by using emails. Could you please explain and provide the best practises to me to proceed to learn the same. Thanks in advance.
Whenever we search any content in a reference field in service catalog,A New button is displayed there, How to hide that "New" button from reference look up window?
Is there a way to copy a custom table from one instance to other, without a clone? The update set with all the relative data was committed but finish with a lot of errors. We would have to create a new update set that addresses all those errors.
What are the differences between Incident status new and open?
Is there a way to merge incidents and preserve the data from both?
Hi, Where can i see the details associated with the Helsinki Patch 9 - Security Fixes listed below? there's no details in the KB (just the short description) and I cannot find the PR's. I need to be able to download a sortable spreadsheet and see ...
how do you export or share a custom view? if someone had created a custom incident view or project tasks view how can they share this with another person?
Hi SNOW Experts, We are seeing an issue where assignment data lookup is not working properly. We have imported the lookup rules to the system stored in excel file.However post import, it is not working. We have tried creating an assignment rule manua...
Hi Folks,Good Morning !Can someone please let me know, how can I change the value for company filed, based on user selected for "Requested for" in requested item table.Please note, Requested for, field is OOTB field which is coming from request (sc_r...
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