Hi wondering how this happened in our production environment. I was modifying the sys_user table dictionary option to allow searching against a user ID instead of our current name and email address for the requester field in incidents. In our Dev env...
Some of our user see the following empty dashboard pictured below, it isn't loading it properly. If i impersonate them it loads fine though.We tried different browser and cache.do but no luck.Anything else we could do?
Wondering if anyone knows for sure or can point me to some documentation. Is Global Text Search (the magifying glass in the top right corner of the browser) only available for ITIL users? Can a non-itil user do a search like that? I'm on Helsinki - a...
I am looking for an Nagios to Service now integration based on the web service . Is there any documentation that is available to for the same .Balaji
Hello.. i'm a newbie in service now. i want to ask something about record producers client script. how to fill department field on automatically depend on requestor. i use g_user to get requestor login in script. and how to fill department and approv...
I am trying to add a multi year contract. What is the best way to do this? Do I add a separate line contract for each year?Depending on the contract, I may have different Annual Rates. I tried to select "Annually" for the payment schedule, but if I...
Hi all, I need to create a standard/guideline around IT Asset Ownership. Any (good) templates out there you recommend? ISO, NIST, and/or ITIL. My focus is primarily on the following : 1) Define Ownership, what an owner is?2) After identification, wha...
I need the Approval State field to be read only unless an approver. I set up a UI policy with a dynamic condition but it's just not working and I don't see what the problem is. Help! Condition:Approver is(dynamic) MeUI Action:State --- Read only is F...
Hi All,I want to change to the background color of a complete record in a list view according to the priority, I knew that we can do for single field. But, I am not sure how can we do it for the complete record in a list view. Thanks & RegardsSanthu ...
Hello everyone,We use Tasks (child) to task a Case (parent) out to certain employees. We are having an issue, where the Parent Cases are able to be closed, while the Child Task is still open. I thought there would be an OOB BR to not allow this (shou...
when you check the box Knowledge on Incident Table, that creates an article on Knowledge BaseI want to change the field that data is pulled from. The OOB behavior, the details come from Additional comments field of Incident Table.I want to use a diff...
I created a new table that extends to the task table. My custom choices (Task States) are showing as blue. See image in next post.I've read this means they have the blues and are not happy, then in another post I read it's becasue they are custom ch...
Hello all, Is there any way of importing the SLA definitions in bulk? I know we can do it using import sets. In that case, how do i edit the start/stop/pause condition fields in the excel/csv file itself? Currently i have been given an excel sheet o...
I have 30 catalog items that require approval from different users (based on catalog item). We have found that there are a lot of RITMs from several years ago that are still pending approval so we want to expire approvals after a certain time.Speci...
We had a workshop with a couple of Service-Now consultants. I thought I had an understanding of how the risk questionnaire and risk calculation worked. As we are now in internal workshops to hash out questions and weights, I feel like there is so...
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