we have a requirement like for particular type of change (normal or emergency) we have to show only particular set of values in list(glide_list) field on the form.Please see the below sample screenshot of my dev instance. test is the field label here...
Is it possible to get the Subject of a notification to be used in the body of a template?I am trying to use templates more often and I would be helpful if I could pull the subject from the notification that is using the template into the body of the ...
Hi All, We want to track the number of times a specific template is used. We would like to see which templates are used more frequently.for e.g :- If i have created a template by the name "P2 Incident" and it has been used on the 5 incidents, then i...
Hoping someone can help? I created a new dashboard and after migrating the updateset from Dev to Prod it has become aparent that my new dashboard was not included. I have created a new update set and made edits to the dashboard but it still isnt in...
Hi All, I am trying to update group membership using run script in workflow. Script is working fine and able to add and remove users from group membership. I have one issue, while adding record is creating with blank values and same way while remov...
Hi Friends, Good Morning ! I want to import Hardware asset from an excel. I have customized hardware asset form as per my need. However I am not sure, where I can enter data for Model category and model as both the mantatory fields. Please consider b...
As the title states, is there a specific way that one a request is submitted and the RITM state is changed to "Closed Complete" that all RITM variables become read only?The reason i am asking is because we have ran into issues where the business user...
Hi, I am working on a PowerShell based script to update a ticket in ServiceNow. The process I would be following is: - Retrieve a Service Now Incident Download it in XML/JSON format Update the fields such as Work Log/Close or Reopen a Ticket and the...
Hi, i would like to report/ query incidents of all active incidents so that it should give me the incidents based on age. like incidents count and age. For example like below Incident Count Age 25 ...
Hello, When looking at the Incidents (All) table I want to be able to write to the "Problem" field - in order to link Incidents to Problem records. This process works when writing to incident records that are active, when writing to an Incident recor...
Hi All, I am using arrayName.length to get the number of elements in an array. But result not seems right. What is the best way to get the count of the array elements? Is there anyother method? Thanks & Regards, Ram Prakash
Hello All, The show/hide filter icon is missing from my incident page. The top left funnel-like icon is there on all other (Changes/releases) pages but missing from the incident page. you can see it belowPlease advice.Chabi Anand
Hi, i have used below script , it is not displaying URL link in messge g_form.showFieldMsg("testing" + "<a href='" + 'https://www.doc.servicenow.com '+ "'>" + "</a>" + " has been created");
Once I have the consumable assets created with quantity, how can I update the quantity if I recieve more? I see if the same model/model category and stockroom record is created it merges but I am trying to see if there is any other way to just update...
What we are trying to do is have an approval from one user with the approval role be able to approve. The challenge is that we have a group of say 25 people, but only 1(or certain ones) of them has the approver role in that group. This person could...
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