Resolved! Hide related lists
Hi, If I have a related list called action and a field in a form called action no. Is it possible to just hide the action related list and no other related list tabs? Thanks
Forum Posts
How to setup overlapping shift pattern in oncall-scheduling ?
HiI am exploring the oncall scheduling to reflect the below shift patterns - however I am unable to enter a shift which has an overlapping:Shift Pattern:1:7am-3pm2pm-11pm10pm-7amWeekend On call standby2:12 hours shift7am-7pm7pm-7am4 days working, 3 d...
Resolved! Why is Workflow Timer Script is not firing?
I have a simple workflow that includes a timer activity. I'm simply setting the answer to a value of 10 just for simple testing purposes. The problem is that the time just sits there and hangs. It never moves onto the next activity. The odd thing i...
Resolved! Problem Management Roles in SNow
Anyone have the roles and definitions for the Problem Management module in SNow? I have the ITIL roles and need to compare and contrast.
Resolved! change management - rollback
Hello Experts,I want to rollback in change management but the event is table driven not workflow driven. I mean - at any time if someone recalculate the risk, client want to rollback to initial state immediately.To accomplish we have a flag field and...
Deep Linking
We are trying to create direct links to our ServiceNow ess_portal from an external site. We are using SSO.I can use the Deep Link Generator found here Deep Link Generator | John Andersen to generate the deep links. The user is redirected to the...
GlideElement
Hi Guys, Can anyone tell me the difference between gr.getValue(FIELDNAME); and gr.FIELDNAME;?/ Thanks in advance
CI's at resolution
HelloDoes anyone have any experience in introducing CI's at resolution also?Ideally I want all of our incidents to be opened with the CI the customer see's so for example - Outlook.Then when the team resolves the incident I want them to complete the ...
Resolved! When I select a category in the incident form than an associated subcategory, both fields revert back to -- None --
Need help with Incident Category/Subcategory association:I set up 15 categories and 100 sub categories. Each subcategory has the category in the Dependent Value field to associate them with the appropriate category. However, when I select a categ...
Resolved! Orchestration - Add user to AD Group getting Authentication Errors
Hey guys, I've set up orchestration to add a user to a group in AD but am getting weird errors.I have verified the following:1) I am using the correct DC2) The group and the account both exist which I'm using3) The service-account under which my mid ...
Is it possible to identify who have last updated the group report?
I am working on report every week, but someone had updated this report, i can see the last updated date but not who updated this.
Send attachments to MID Server
Hello guys,I need to send an attachment to a folder of MID Server .The idea is:Create an incidentAttach a file to the incidentClick on submitStarts a business rule that sends the attachment to a folder of mid server.I have found some discussions abou...
Inbound email target and target table is empty when watermark exists
I am having a problem with my Reply in my inbound email actions. It is not setting the target table. After reviewing the HI KB ServiceNow KB: Inbound Email Action Target Table (KB0535511) I checked the email logs and it says it's skipping my inboun...
Resolved! Incident link in email to Incident
I've seen posts about email links going to Portal, but that's not what I need. We're using a SSO for ServiceNow and if we send out a notification for an Incident with the link to the Incident to a user that hasn't logged into ServiceNow yet that da...
Reference sys_id is getting saved after deleting data in list field
I have a Field Type 'List' in abc which is reference to some other table xyz. When i delete the data from xyz table and check the field in abc it is displaying with sys_id. how to resolve this issue?
