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Forum Posts

Z-Boot

Morning All,I have been given the task of setting up our ServiceNow instances.However - someone kindly imported over 100 update sets full of junk which has caused a lot of things to break and intefere with each other.I was told breifly about Z-Boot w...

tomcamish by Kilo Contributor
  • 2344 Views
  • 1 replies
  • 1 helpfuls

Resolved! Display Maximum Value Between 2 Fields

Hi,I am trying to create a script where the field displays the maximum value of 2 fields. So for example in Excel we would put in something like =MAX(D3:E3).So in the below example Impact (Monetary) and Impact (Reputation) are both drop downs with a ...

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Normal garbage collection trend?

Hello, While reading logs this morning I decided to view the garbage collection activity on our production instance. While reading up on how to decipher it, I noticed that our trended activity closely matches that of the example of problematic usage ...

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tpritch by Mega Contributor
  • 2238 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add text to a Record Producer without using More Information

Is there a way to add general Text to a Record Producer, after the label and before the field box?I do not want to use the "More Information" drop-down help text, since that requires the user to click the box to see the text. I just need a line of te...

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Katie A by Mega Guru
  • 1810 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reject action to set the change request back to draft (active)

Hi SNC,A question about approvals on the change request table. So I have a workflow on the change request table, which uses the group approval workflow actions. The way it works OOTB, when you click Reject as a UI action (which is on the sysapprover_...

mitzaka by Mega Guru
  • 4236 Views
  • 2 replies
  • 0 helpfuls

HP Service Manager Integration

I want to integrate HP Service Manager Integration such that when   i submit a form it will create a ticket in HP SM. I have very little knowledge of web services. so please make the explanation as descriptive as possible.

ravish2 by Giga Expert
  • 5268 Views
  • 4 replies
  • 0 helpfuls

SSO issue after adding X.509 Certificates

We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .Error :----------------------------------------------------------------------------------------There was a problem accessing the site. Tr...

Alok Sahu by Tera Contributor
  • 2543 Views
  • 7 replies
  • 1 helpfuls

Determining who is subscribed to notification

Is there a way to determine who is subscribed to a notification? We are in the process of cleaning up our notifications list, and want to determine what is actually in use.

shembop by Tera Contributor
  • 2349 Views
  • 3 replies
  • 0 helpfuls

Resolved! Problems with watch list user permissions out of the box

While running some tests in preparation to roll out ServiceNow to our users next month, I noticed that when an end user is added to the watch list of an incident, they can open the incident in a read only state, which makes sense.However, they are al...

Password history

Hi,A client of ours requests to be able to verify the newly defined password against the previous 10 passwords that were used for that user. Passwords and historic passwords should be readable for no one, not even the user. Does anyone have any sugge...

w_bouwer by Mega Expert
  • 3208 Views
  • 6 replies
  • 0 helpfuls

Oracle OVM Discovery

Has anyone attempted to inventory Oracle OVM via Discovery? I'm afraid that we'll need to create our own Probes/Sensors for this. Thanks!

Auto generate warranty field based on purchase date

Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop.   What we need to do then is have that populate the warranty expiration field based...

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