I am not able to assign any ticket to the users. When I click on the 'Lookup using list' button next to the 'Assigned to' field, the popup list does not contain any user names. I do have users in the ITIL role. What could be the reason ?I have attach...
Hi,I have a requirement that on click of a UI action button(say 'create incident') on a form(risk form), a pop-up window should appear with the basic field information(example : Name of the Caller who clicks on the UI action & initially the impact,ur...
Reporting up/downtime of a Buisiness Service.We created in our CMDB some Buisiness Service's and the CI's that are used by those Buisiness Services. In a lot of cases, a Buisiness Service only uses one CI but in some cases (for example a database) is...
G'Day ServiceNow Gurus,I was asked to create a numeric field. This can be a number up to 100.00, displayed to 2 decimals. Maximum value is 100.00. Minimum value is 0.01Apparently there is not numeric variable type.Variable Types - ServiceNow WikiTh...
I want to give ITIL users access to add delegate only to their own profile. Is there a trick to compare logged in user and the profile (s)he is going to update. So if both user ids are not matching, we can restrict this operation.
Hi Folks,We are using SCCM 2012 V2. I am very interested to pull the last logged in user to every asset. Is there any source field available in SCCM computer Identity import set or Is there anyway to get this information to all computer assets?Any he...
Hi,What I want is to have a variable with multiple choice. If you choose option 1, variable 2 becomes available. if you choose option 2, variable 3 becomes available.Before you have selected anything in variable 1, non of the other variables should b...
When we upgrade an instance. We can see the upgrade details depending on the dispositions.Now in the records which are DISPOSITION = SKIPPED, and TYPE = FORM LAYOUT or TYPE = FORM SECTION there is a RESOLVE CONFLICTS BUTTON.After clicking that button...
Hi Everyone ,Can anyone please help me regarding setting a field as "unique" in a table ?? Earlier there was an option of checking on "Unique" to make the field unique in table via Configure Dictionary but that is not visible currently so how should ...
Whenever our service desk assigns a ticket to our queue in Service Now, they sometimes have very obscure/generic "short descriptions". I would like to edit those sometimes to reflect the actual item being requested in the short description field so...
Hello, I am working on a custom integration with SCCM and Casper.I noticed that the SCCM Plugin (which we are not using) populates the Sys Object Source table and stores the correlation ID for each imported record.I'm not doing this for my version of...
I have created a Change and it got approved. and again i have Changed the planned start date and end dates. But now its not going to approval again ? Please share your ideas to resolve this.
I have a glideAjax on UI action (List Choice). Lets say, addInfoMessage is added from the server-side, its gone when I referesh the list, irrespective of before or after the ajax call. If I return the message to ajax call, g_list doesnt have addInfoM...
Hi Community, we had a data import during our Asset implementation that created the Asset records without creating the corresponding CI's. This was related to bad mapping on the model information and has since been corrected so all new imports work a...
Hello,I'm looking to better understand how the SLA's elapsed time is so continuously and effeciently updated in the system. Our customer wants to have another field on the SLA update and so I would like to leverage similar functionality.Customer ask:...
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