Currently in CMDB, we have CI to user and CI to Group relationship exists.I would like to create CI to location relationship since my CI (particularly services) are mapped to one or more locations. I can create two tables cmdb_rel_loc_type and cmdb_r...
Hi guys,I want to use GlideRecord in ACLs. I know it is possible but is it recommended?I have an 'ABC' table and the records go through an approval workflow. I need to create an ACL that will restrict approvers related to a particular record( to view...
HiI have view rules on change request form likeEmergency View rule: When 'Type' is 'Emergency' (for Emergency type change request).Normal View rule: When 'Type' is 'Normal' (for Normal type change request).I created a view named "Summary View" wi...
On the asset application, what is the meaning of each state and substates when used together.
Hello - I wanted to create a custom string field on the Contract table that would follow a specific syntax...for example, the number of characters in the field should equal 8, and the first two should start with FA, while the remaining six characters...
I technically need quarterly, but since that's not an option, my next best is creating four events, one each quarter, that repeat yearly. But there's no option for yearly!Periodically 365 days would be a fine replacement, but I don't want to have to ...
Incident Metrics - Require a Metric Instance to calculate the duration of a ticket assigned to a particular group irrespective of how many times the ticket was reassigned to the group. The instance should measure the total time duration the ticket wa...
We have an Emergency change workflow that generates approvals. Then an email notification is fired once the approval is created letting the group know an approval has been created. We have an out of the box email template for routine changes, but I'm...
I have an onchange Script that does a percent complet calculation based on when a particular field is update and then it updates the clients Percent complete.A strange issue occurs, when the form loads, without any manipulation of any field let alone...
I work on a service desk. Sometimes I will see tickets submitted via self-service, and I may add a work note, or reassign the ticket to Tier 2. Later in the day someone asks about an issue and I realize that ticket concerned that issue, and my bo...
the html is:<g:ui_element table="u_development_standard" field="u_standard" id="466eef750fd3710060017e4ce1050ee2"></g:ui_element><p></p>the javascript to GET the value is:var standardId = gel('u_development_standard.u_standard');but how do I SET the ...
Hi! Currently we are working on Eureka. We created few weekly reports based on some criteria(like CIs, assignment groups and created dates etc.,) and created a trend chart. Now I would like to have this report scheduled to email in excel format but o...
Hello all,I am looking for some clear examples on the different content needed for policy, process, and SOP documents in order to create some templates for my team. We tend to use the titles and others such as "job aids" "run book" "workflow docume...
Hello. I want to improve our change management process. Does anyone have process documentation that they are willing to share?Thank you.Kimberly
Hello All,I specifically need a client script not a business rule to calculate the difference between 2 fields of type durationSo I have field planned effort , actual effort and remaining effort. All are of type duration. Quite simply if i type...
