So far we have plenty incident tickets already existing in our instance. We don't want to deactivate any value from subcategory.Just want to users could not see them from the drop down list.I try to use client script - onChange - g_form.removeOption(...
when an incident is set to resolved or closed, active field should become falseplease help
Hi All,I need to copy a workflow for Normal Change and create a new workflow. I need to modify the new workflow. Also i need to set somewhere in workflow that the new workflow will start at particular date/time and old workflow will get inactive at a...
Hello -I am trying to figure out how to clear the following errors when I run the "Test Connection"on my SSO properties page.Error seems to be complaining about the AuthContextClass configuration.In the the limited discovery that I have done I found ...
Hi AllMay I know the table name where all the relationship data gets stored?For Eg: If i link INC000001 to CHG00002, where can I get this data from if i want to run a report of all incidents to change relation?Abhinav
Is there any Free site or instance which holds LDAP server so that we practice LDAP integration with SNOW . I mean to say test servers (LDAP).What is about github.com is it useful for practicing integrations of SNOW.
I want to establish Connection between parent incident and child incident (Parent incident field is present on incident form).Whenever any incident is updated as parent of 'N' numbers of incident then all the child should be updated with worknotes th...
Hi all,I've tried making sense of the survey and assessment modules from the online materials - but just want a bit of advice on how other people are achieving what I'm planning. . .The end goal is to have a questionnaire (be it an assessment or surv...
Hello SN Comm,I was wondering if anyone knows if Cloning a Case is Possible in SN Istanbul Patch 7 version.I know I am able to (as I have the feature) to Clone a Task.. However, I have not see anything about being able to Clone a Case.. Does anyone k...
I have built a wizard which is used to add a record to the Schedule Entry table (cmn_schedule_span). The wizard works and the record is inserted correctly but a get an error message "The date and times you entered were invalid". I trying to workout w...
Dear all,I am working for a Client who have a requirement to manually push articles to 'Most Useful' section in the Knowledge Homepage.As I read fro Servicenow docs that articles come under 'Most Viewed' only if it is marked helpful, so wanted to kno...
Since we are trying to avoid making changes to global system property, looking for a way to override glide.sc.variable.reference.clickthrough System property to enable clickthrough functionality for a specific catalog item variable on RITM form. Any ...
Hi folks,I'm sure I'm missing something obvious but can't get to the bottom of this one. When creating a new Standard Change proposal, on hitting 'Request Approval' we're getting an error message specifying that several fields (see below) haven't b...
I need to change the size of the 'Key Request' widget and make the same as above widget but I don't know which css property to change.As the widget was 'Icon Link', I opened the widget editor and tried to edit but I was not sure which to change.Any h...
We are creating a report which should show incident tickets opened by users that are members of a certain group (for example group named, "GroupX"). How can we do this similar to these javascripts on filter: javascript:getMyGroups() or javascript:get...
