Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Transfer Order workflow location

Hello all,I'm looking to heavily modify the transfer order function to something more in line with our datacenter hardware.I was curious to look and see where I can modify the stages and what triggers what. I was under the impression that there was a...

Derek10 by Tera Expert
  • 1641 Views
  • 2 replies
  • 0 helpfuls

Resolved! Auto Resolve Incidents

What is the best way to "Auto Resolve" Incidents that have been submitted.   There is currently an inbound email action that auto generates an Incidents and uses the auto-assignment rule for assigning, however, based on certain assignment groups, wou...

Rick Kenny1 by Kilo Explorer
  • 6172 Views
  • 7 replies
  • 0 helpfuls

Resolved! Submit button on change form

Hi ,I have a requirement to return to 'my open changes' list when we click on submit button on the change form.'My Open Changes' is our custom module where we have applied filer to show all the open changes which are created by the logged in user.Cur...

raj159 by Mega Expert
  • 4129 Views
  • 4 replies
  • 1 helpfuls

Resolved! Remove Duplicate Approvers

I noticed an issue within Change where Approver Names are repeated 2x's Anyone know why this is happening and how to correct it?

duplicate approvers.PNG
Blaze2 by Kilo Guru
  • 7686 Views
  • 16 replies
  • 2 helpfuls

Create calculated field in servicenow

Hi folks,Just wondering if anyone can help with a calculated fields in ServiceNow,     In RDBMS system we can create alias fields to achieve this (e.g birthday time = getTime(dob)) , whereas in ServiceNow is there a feature to create a virtual field ...

georgechen by Kilo Guru
  • 26961 Views
  • 5 replies
  • 16 helpfuls

Vmware Servers in CMDB

We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...

scottnash63 by Kilo Explorer
  • 10105 Views
  • 5 replies
  • 1 helpfuls

Parent Child SLA schedule - for Major Incidents

Hi all, your thoughts on the below scenario would help - When i child multiple Incidents to a Parent Incident which has a severity 1, what should be the severity of all the child Incidents will they all be Sev 1 or should they be at a lower severity ...

jnt by Kilo Explorer
  • 2107 Views
  • 2 replies
  • 2 helpfuls

Resolved! glideAggregate Sum not populating field

I have parent records with child records. The child records each record unique values of impacted users. When I attempt to use glideAggregate to sum the individual child values into a single field in the parent record, I get no value returned. Any he...

ssturde by Kilo Expert
  • 5860 Views
  • 30 replies
  • 7 helpfuls

Assignment group filter to see new incidents in Queue

Greetings all, I am looking for advice to create a filter to see new tickets assigned to an assignment group. Example: Assignment group changes from Software to Application support. Users in the application support queue can see which tickets are ne...

julian_day17 by Tera Contributor
  • 5066 Views
  • 5 replies
  • 1 helpfuls

Resolved! Performing updates to multiple incidents - making field mandatory

Hi,I understand that there is a way to perform updates to multiple incidents, such as changing the state for those incidents to "Closed".The way that I do this is according to Closing Multiple Incidents - ServiceNow Wiki Select the check box beside e...

mint by Mega Contributor
  • 5326 Views
  • 4 replies
  • 2 helpfuls

Edit Form Layout not working

Hi All,I have a bit of an odd issue going on here.I'm trying to create a new view for a form for creating an incident, to add to a module so the users use that form to create an incident.If i right click at the top of the form and go to Configure - F...

screenshot.png
tomcamish by Kilo Contributor
  • 4050 Views
  • 3 replies
  • 1 helpfuls

How do you keep your public holiday schedules up-to-date?

The public holiday schedule is a pain to keep updated as it is. But there must be a smarter dynamic way to do this?I understand there are websites to get this information. But with regions like UAE and Asia public holidays giving random holidays at s...