ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to enable Insert new record for table present in related list

Hello Everyone,I have a custom table present in related list. How can I provide user to insert a record in list view ?Currently user can add record by clicking on new button and can perform in line edit by double clicking but they can see Insert a ne...

JahnaviC_0-1740761774533.png
JahnaviC by Tera Contributor
  • 410 Views
  • 3 replies
  • 2 helpfuls

Resolved! ATF ITSM Testing - REST API and Incident Creation?

Hello all. I successfully built a REST API POST query that creates an incident in the table. I put that as a step in an ATF test and sure enough, the test step passes. *But*, if the next step is a record query step (to validate that the record was in...

joelpomales by Giga Contributor
  • 640 Views
  • 3 replies
  • 1 helpfuls

Resolved! Auto complete setting can not use look up search.

Below in use case.ref_auto_completer=none The history is hidden but it does not appear when I click on the magnifying glass in the reference item.What I want to do is to prevent the history from being displayed when I select a reference item. If you ...

user_ms by Tera Expert
  • 370 Views
  • 2 replies
  • 1 helpfuls

Create Change Request from Incident - field mapping

Hi all When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change. I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or ch...

giuseppem by Kilo Sage
  • 642 Views
  • 6 replies
  • 0 helpfuls

Intune integration

Hello Community! We are integrating our ServiceNow instance with Intune application, https://www.servicenow.com/community/cmdb-forum/intune-integration-with-servicenow/m-p/2555215by following the above URL done the required part mentioned, can you pl...

Asha Pathak by Tera Contributor
  • 356 Views
  • 1 replies
  • 0 helpfuls

I want to trigger survey when the state is closed in 3 ticket

Hi,I have created a survey when the state is closed for 3rd ticketEx: case1- state is closedcase2- state is closedcase3- state is closed - Here i need to send survey.I created BR, Survey and notification.BR:Survey triggering:Notification: OOB But her...

mania_0-1740985487297.png mania_1-1740985763292.png mania_2-1740985849535.png
mania by Tera Contributor
  • 293 Views
  • 3 replies
  • 0 helpfuls

Resolved! Array of Sys ID's into Display Value

Hi All, I have requirement to show Display Value of all Sys Id's getting from event parameter. Am using this event in email script of show values in Notification body. Currently all the sys id's are coming but want display value of all the users.

Aaviii by Tera Contributor
  • 342 Views
  • 1 replies
  • 1 helpfuls

Create Catalog Item from configurable workspace

I'm trying to create a service catalog item from a UI action, in the new configurable workspace.I followed the instructions here: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-catalog-management/task/cr...

isaacwen_0-1692213331225.png
isaac wen by Tera Expert
  • 954 Views
  • 3 replies
  • 1 helpfuls

filter options in glide_list type field on incident form

I want to filter options in glide_list type field incident table. For exampe, u_test ( glide_list Type Field) Have 6 options, so options in the list to display based on category,like if category is software - Option1 and 2 only, for Hoftware - Option...

Vijaysighav by Tera Contributor
  • 650 Views
  • 10 replies
  • 0 helpfuls

REQ vs RITM Best Practices

Hey all,  I understand the answer will always be, 'do whatever works best for your organization' - but I was wondering if anyone has any experience and/or best practices of working with the service catalog at the RITM level vs. the REQ level.  I r...

adamrauh by Kilo Expert
  • 25257 Views
  • 21 replies
  • 8 helpfuls