I have hardware catalog item where we are using variable set(requested for, requested by, line manger etc) from sys_user table. But in the workflow, we need to use the data from different custom table for approval based on the department set of the r...
Hi,Below is the scheduled job script written to remove users from support groups not using itil license.// Define groups to exclude var excludedgrps = ['CMDB and ITSM Readers', 'Liberty Mutual Business Stakeholders']; // Query sys_user_has_role for ...
Hi,Can i move ATF test results from Dev environment to TEST please explain how is it possible. If i create a update set in Dev and created one ATF test script and once it is finished then i will move to TEST environment if i see the Results then Test...
Hi All, Please help me how to connect live agents as sn_customerservice.customer role user i have loggedin on CSM portal and trying to connect with agent through Chat. but all way it is showing no agent available . I have installed below 4-plugins : ...
Hi Folks, Following the upgrade to the Vancouver version of ServiceNow, we have observed that the "crypto module" is visible only in the DEV instance and not in the PROD and TEST environments. Upon reviewing community posts, we discovered that there...
With Yokohama or Zurich version of ServiceNow is SSP (/sp) going away and getting replaced with Employee Center (/esc)? Will ServiceNow continue to support SSP ?
Hi all, I'm looking to configure a survey that is sent to the Caller when an INC is closed. I want to enable the recipient of the email to click an emoji (or image or whatever) that is a hyperlink to their survey instance in Service Portal, however ...
Hi All,Work notes capturing twice on form , how we can remove above work notes on form? Thanks & Regards,Gopi K.
How to add a condition to a survey when these questionsHow satisfied are you with the time it took to fulfill your request is dissatisfied or very dissatisfiedhow satisfied with the general handling of your request is dissatisfied or very dissatisfie...
Hello,I'm new & still learning something every day.I'm working on creating a a basic 4 question survey. Each question has 5 possible answers ranked 5-1 ( 5 being the best)The issue I'm having is my answers are showing up randomly, even with the rando...
I am trying to generate reports for non-sso users and sso users, but unable to find the list. I have checked the event name = external.authentication.succeeded for this but it is giving the data of logins for only 1 month so we can not find the users...
Hello, ive come across this issue im having where the "info" or "i" button attached to the reference field is not read only, i have the reference field read only but i am able to click on the info button and it shows me users information, is there a ...
Hi team,I have a requirement that,1. The specific person called "A" has to impersonate only the members from the specific group called "ABC". if the ABC group has 10 members then A need to be allowed to impersonate only those 10 group members not any...
I recently created a new application using ServiceNow studio. However, when i go to All Workspaces from the navigator, I don't see my newly created application listed there.and also at the time of creating the app from studio, i have selected only tw...
Hello Everyone, I have a requirement where on the catalog form there is a field name for ex 'ABC' which is a reference filed and referencing to the sys_template (which will show all standard change template).I wanted to send an approval of the Templa...
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