Reminder mail to be triggered to Approver for change request
Hi Team,please suggest on below requirement Reminder mail to be triggered to Approver for change request once in a day after next day onwards.
Forum Posts
Unable to access the fields from table using remote instance spoke
Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...
Workspace carrousel not displaying value
Hi,The overview carrousel is not diplaying in the workspace, and is showing the following:For admin users is showing correctly.Thank you and best regards.
Filter notification by role
Hi everyone, I need some help with a notification issue.I have a group of users with the “partner” role, and I want them to receive only three specific notifications — the ones whose names contain “Partner” (name in notification table )— and no other...
Unable to add a catalog item in a category and can't show it on catalog home page
Hi All,I created the below attached catalog and category . But can't see the category on catalog home page to add .And also I have added a catalog item to that catalog and category ,Visible elsewhere is true for the catalog item .please suggest me if...
Resolved! Creating Requested Item from Business Rule, but Workflow won't link
Hello,I've been trying to create a BR that creates a new request and linked requested item - I've been doing this with Gliderecord() and Insert(). Thing is, the designated workflow won't start nor even link to the RITM. I've tried adding: var wf = ne...
How to create dashboard for scheduled weekly report for problem management
Please provide steps on how to create dashboard for scheduled weekly report for problem management
Need help to create a report
I was trying to create a report in servicenow linke below 20/10 refers to week : 20th Oct 00:00:00 - 26th Oct 23:59:59 1. No of incidents created in that week (79)2. No if incidents are resolved in that week, irrespective of whenever they are create...
How can an Alert mechanism other than Outage or Maintenance be set up in ServiceNow
Hi Everyone,We Ideally receive email notification for ServiceNow outage and Maintainance, Patch update e.t.c.However a sudden unplanned issue can emerge at any point of time for an example1) ServiceCatalog flow stops triggering due to this task are n...
Resolved! Can we hide attachment and work notes other than security assignment groups
Hi all, We have a security group, and they want to ensure that if any other users view the security group's tickets, they should not be able to see the attachments and work notes on the form. Can we use a Display Business Rule to achieve this requir...
Add New button from reference field in CSM/FSM Workspace
Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
Unable to change CSS styling on Search input container
Hello, I'm trying to change the border radius and CSS for the Typeahead Search Input Container that also implements AI Search. I've tried the suggestions in Theming for AI Search in ServiceNow but it still isn't overriding the default values. I know ...
Resolved! Add field’s information into email template
Hi, When emailing out of a ticket the subject etc is automatically populated based on the short description of the ticket. We have a need to add some fields of the ticket into the body of the email automatically. How can we achieve this!
Resolved! Notification sends duplicated emails to the assigned_to user and the same user from assignment_group
Hi All, We have a notification which is sent to Users/Groups in fields: assignment_group, assigned_to. The requirement is to send the notification to assigned_to user, and only IF assigned_to is empty, send it to the assignment_group, so that no dup...
To Rename "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)
How To Rename "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)