I created a custom activity definition in a playbook called “Continue.” Its purpose is to update the record and move it to the next stage while marking the current stage as complete. The activity works as expected — the record updates correctly and t...
Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...
When we create an Emergency via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.
Dear Experts, Need a quick help. I have a standard window decommission change request which is automated through flow designer to change the life cycle stage and status to retire once all the tasks are closed, but it has been observed that the once ...
Hello Community,I’ve created a UI Action and a UI Page to cancel an incident after user confirmation. The requirement are:Validate that Additional comments are filled before canceling.Show a confirmation dialog (Yes/No).If user clicks Yes, set incide...
We need to create and format the excel inside the FLOW DESIGNER. Do we have any option which will support this excel formatting. Appreciate if anyone can help on this at the earliest. Regards,Vidyanath
I have created a requested item to create/modify a SharePoint site. If the request type field is Permissions Management, at lest one of the Level of Access fields needs to be filled out(see screenshot). If at lest one is not filled out, I need to gen...
Hi All, I have a requirement where when submitted by user replies to the Knowledge Feedback task state is in awaiting information the Knowledge Feedback task state should be automatically change to work in progress.How to achieve this requirement any...
I need to disable access to click on okay button in the ui page until a value entered in the mandatory question, how to disable it? We need to enable access to click on okay button once any value entered. I'm using servicenow jelly Ok and Cancel butt...
Hi , Can you please someone share the PPT for ITSM and its Capabilities along with Workshops as well if you have it. Thank you !!
Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...
Hi All, I have requirement while inserting the link in KB article the default " Open link in " option should be "New Window", as mentioned in the screenshot.Anyone aware of this please let me know how to proceed.Thanks,
Hi everyone, I’m currently exploring the ServiceNow REST APIs for a project where we need to submit a catalog item in a single API call. Specifically, I am testing the following endpoint:POST /api/sn_sc/servicecatalog/items/{sys_id}/order_nowAccordin...
Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...
Hi Team, Currently if any Technician attaches attachment on SCTASK,it is not visible on ESC Portal.But If attached on RITM Level,it is visible on ESC Portal.Can anyone give me any suggestions how I can achieve so that if added on SCTASK,should displa...
