Good day,I'm trying to set 2 separate fields based on the setting of a third. More specifically, I have created a reference field (called 'Problem Item') on the ESS View of the Incident form which references the cmdb_ci table - the intent being to al...
Here's the situation. If a user is using the self service function and is filling out something like a repair request. I have it ask a question for the model. If they choose other then another box pops open and asks for the make and model. They fill ...
I was wondering how we can be able to create a link between two instances of service-now so that they can exchange their data. For example, while creating an incident on the one instance the other one will be informed and vise-versa...I was thinking ...
Is there a matrix that details all of the available ticket types within SNC? For example:Change = CHxxxxxxChange Task = CTASKxxxxxProblem = PRBxxxxxxThanks
Hi there,I have restricted the roles that can write to the cmdb-rel_ci table (the one that holds relationships) and removed the new and edit buttons on the related list. But when I switch to a user that does not have the role that permits it, the but...
I'm trying to figure out how to set the fulfilment group for a catalog task using a script. I'm not even sure that it is possible but I'm trying to use this type of script in advanced:var gr = new GlideRecord('sys_user_group'); task.fulfillment_group...
I am charged with creating a Customer Satisfaction Survey ouf our help desk services. I am hoping someone may have done this already and would be willing to share the questions they asked. I understadn this is a selfish request on my part to save me ...
Looking for suggestions. We have some canned emails that have static titles. I'm looking for a good way to auto-assign those Incidents to a particular group. In other words, if an email generated ticket comes in with a short description, "Payroll Iss...
I need to be able to check if a current user is a member of the assignment group from a client script. I created a (global) business rule:function CheckIfUserMemberOf(usr, assign_gr){ var grm = new GlideRecord('sys_user_grmember'); grm.addQuery ('use...
I am a new user and am working on understanding the use of import sets to update existing records. in this case i've added a field called "room number" to the ci_computer table so I can tell where a computer is located. In a typical move situation we...
We have been live with Service-Now since February and our Business is excited about the tool. So excited they want to use it for other things besides IT related items. For example HR wants to use it and eventually our accounting department wants to u...
When my predecessors first set up our Service-now instance, they inadvertently created a lot of inconsistent data that I have now been asked to fix. The specific current problem is that they created categories with Proper Case labels but lower case v...
Does anyone know what character is used for 'wildcard' searches for the Global Text Search? I've tried "*" and "%" w/ out success.Thanks!
Many of our on-site IT folks need the ability to print out all the incidents assigned to them to take with them for the day. Is there a way to print a list of incidents so they print out just as they would if you printed them individually?
I believe it is possible to define what fields are displayed in a calendar report which will effectively become the forward schedule of change.At this stage I am not looking to code anything but I just want a feel for what the calendar report looks l...
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