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Resolved! Rejection comments are not showing

Hi, Rejection comments are not attaching in the email notification for Requested Items  Notifications:Approval Rejected - OOTB notification, It is not workingApproval Rejected By Other - OOTB notification, It is not working Both above are on sysappro...

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Gopal14 by Tera Contributor
  • 465 Views
  • 3 replies
  • 0 helpfuls

How to redirect link to Particular record

Hi Team, Right now OOTB functionality is when we click on link it is redirecting to esc portal. but we want it to redirect to approval directly, instead of esc portal.   Click here to approve and Reject links we are removing those two. Now Click here...

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Gopal14 by Tera Contributor
  • 236 Views
  • 1 replies
  • 0 helpfuls

Can we age pagination on portal list

At the backend, native view on any list we get the option to show number of records per page. Can we implement something similar on any portal widget?I have a widget that displays case list, can I add similar functionality on that list?

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gazalagrawa by Tera Contributor
  • 300 Views
  • 3 replies
  • 0 helpfuls

Resolved! Default company value for requested_for on incident table

Hi, Im fairly new to ServiceNow please bear with me. Was wondering if this is standard behaviour, but when we create incidents on behalf of our customers using the 'requested_for' field, the company field does not default correctly. Its defaulting th...

Rizzo007 by Giga Contributor
  • 683 Views
  • 6 replies
  • 4 helpfuls

Email ticket number lookup

Is there a way on an inbound email if there is a ticket number in the subject to do a lookup of the record to see if it is open and attach the body onto it as a work note. I know it will be possible via in an inbound action however it would require a...

joshmorris by Tera Guru
  • 762 Views
  • 7 replies
  • 0 helpfuls

isMemberOf not working in notification

Requirement is not sending a notification in case approver is part of specific group. Please find the code I used in notification advanced condition which is not working it seems. Even if approver part of group mentioned, it is sending the notificati...

VuchiV by Tera Contributor
  • 656 Views
  • 5 replies
  • 0 helpfuls

Best approach to auto assign to particular group

Hi Team , We have Created a new catalog Item , what is the approach to when user submit the form from portal , it should assign to Particular group do we have any option or we need to create Flow designer ?Thanks for your help 

pramn by Kilo Sage
  • 641 Views
  • 5 replies
  • 2 helpfuls

KB article ratings

Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.

priyajanaki by Giga Contributor
  • 859 Views
  • 3 replies
  • 0 helpfuls

Change and Problem is missing in application menu

As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter  Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. Is ...

Vjalindarba by Tera Contributor
  • 736 Views
  • 7 replies
  • 2 helpfuls

Data load to service catalog request item table

Hello Everyone,I am facing the issue with data load. When i am uploading the data into sc_req_item table. The file fields are not showing in the target table(RITM). But I can see same fields in service portal(catalog). but in some RITM records I can ...

Adding the Hardware Model Cost using Catalog Builder

We are attempting to use Catalog Builder to create all of our future catalog items.  Everything is going well except for our ability to pull the Cost field from our Hardware Model records into the form.  I can get it to display the price on the body ...

Bryan21 by Tera Contributor
  • 611 Views
  • 2 replies
  • 0 helpfuls