ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need help for SC order status widget customization

Hi  Currently, when the request has been submitted in the service portal, it will be redirected to request summary and will show the RITM fields like "request number, item, stage". But as part of recent requirement, need to include some more fields l...

Access Token Refresh Issue

Hi All, Can you help me with the below issue? We are not able to get the access token using refresh token, after sometime access token is getting expired and the record is getting deleted  from oauth_credential table Thanks and Regards,Monalisha 

MonalishaK by Tera Contributor
  • 1059 Views
  • 3 replies
  • 2 helpfuls

Add search bar to the header menu on the service portal

Hello Team! I have come across a scenario where I have to add search bar to the header menu in the Customer Service Portal so I cloned the header menu and added the typeahead search widget.I also tried adding cloned typeahead search widget to the clo...

CSP portal issue.PNG
ShouryaD by Tera Expert
  • 212 Views
  • 2 replies
  • 0 helpfuls

Attachment box in catalog item - that

I want to create a catalog variable type Attachment, and it should look like the screeshot, is it possible in Servicenow catalog items - record producer

Siris by Tera Contributor
  • 478 Views
  • 5 replies
  • 1 helpfuls

Display User Stats on order guide

Use case: show user stats like top 5 recent requested, most requested catalog items and frequent requested items created based on user department stats on the order guide based on the user selection to a requester for reference variable. I tried usin...

Resolved! What table are the custom variables value stored

We are in the process of building our first Recipe from Workato. We are having problems access the values from custom variables from our Catalog item forms. How and where are these values stored.

John H1 by Tera Guru
  • 7477 Views
  • 7 replies
  • 2 helpfuls