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External user should create record

Hi All, I have requirement  in which external users whether their account available in service now instance or not, they should be able to create incident in service now. A link will be shared to external users and after clicking on Link form should ...

Resolved! Send attachment in email

Hi, I have an attachment field in the record producer. After closing the record, an email will be sent with the attachment as a link. I'm trying to do this using the "Send Email" action in the flow. How can I do this?

jkelvynsant by Tera Contributor
  • 474 Views
  • 3 replies
  • 3 helpfuls

Resolved! Order Guide Two Step Checked, but not Working

I have created this Order Guide and selected Two Step, but it is not removing the Summary tab. How can I enforce a Two Step Order Guide? This is our first and only order guide if that matters.   

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UI Configuration for the Service Operation Workspace

Good day to all,         I am hoping that I can get some help with a configuration of the SOW that I am trying to do. I have attached 2 images to this post in hopes that I could get some assistance with this. Here is what I want to do. One of the ima...

ccurtis by Tera Contributor
  • 403 Views
  • 7 replies
  • 1 helpfuls

SLA definition fornchange request

Hello I want to set SLA Definition for change requestWhen change request is scheduled,Plann start date > 1 secondSLA is active and start calculate How to config this? I already check but still not found at plan start date

ATF Test step to wait while submitting catalog Item form

Hi Everyone,We have a Catalog Item with Variables Group Name(string) and Select Group Name(Select box)User enters a group name (or group key word)  in "Group Name" variable and the entered group(/group key) is validated through Integration with AD an...

Madhan007 by Tera Contributor
  • 141 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy Attachment from SCATSK to RITM

To copy attachments from an SCTASK to a RITM, I used BusinessRule#1, which I found in a ServiceNow Community post The problem is that each time an attachment is added to the SCTASK, all of its attachments are copied to the RITM, even those already th...

Clement_V by Giga Guru
  • 539 Views
  • 10 replies
  • 1 helpfuls

Dashboard report permissions - how to speed up assignment?

Hello Community - I'm not sure where the best place to post this question is. Feel free to move this thread if it should go somewhere else.  I'm hoping my question is an easy one to answer... we have a lot of dashboards in our SNOW instance, those da...

travis001 by Tera Contributor
  • 103 Views
  • 1 replies
  • 0 helpfuls

Resolved! Mutliple users select in requested for field choices

Hello Everyone,        I have one requirement. Requirement is In Catalog form having the Requestor For field (reference type--user table) and Application filed(reference type- App table) .If i select Minipay in Application then i am able to select mu...