Hi, Rejection comments are not attaching in the email notification for Requested Items Notifications:Approval Rejected - OOTB notification, It is not workingApproval Rejected By Other - OOTB notification, It is not working Both above are on sysappro...
Hi Team, How to make Risk Assessment Related Link mandatory in Change Form after clicking on Request Approval Button.
Need condition to run scheduled job in weekdays only.
Hi Team, Right now OOTB functionality is when we click on link it is redirecting to esc portal. but we want it to redirect to approval directly, instead of esc portal. Click here to approve and Reject links we are removing those two. Now Click here...
At the backend, native view on any list we get the option to show number of records per page. Can we implement something similar on any portal widget?I have a widget that displays case list, can I add similar functionality on that list?
Hi, Im fairly new to ServiceNow please bear with me. Was wondering if this is standard behaviour, but when we create incidents on behalf of our customers using the 'requested_for' field, the company field does not default correctly. Its defaulting th...
Is there a way on an inbound email if there is a ticket number in the subject to do a lookup of the record to see if it is open and attach the body onto it as a work note. I know it will be possible via in an inbound action however it would require a...
Requirement is not sending a notification in case approver is part of specific group. Please find the code I used in notification advanced condition which is not working it seems. Even if approver part of group mentioned, it is sending the notificati...
Hi Team , We have Created a new catalog Item , what is the approach to when user submit the form from portal , it should assign to Particular group do we have any option or we need to create Flow designer ?Thanks for your help
Hello, I'm trying to hide/remove the impact section in the incident record.I've followed the path SOW Configurations > Incident Management > Incident record > Impact > Configure. It launches the form builder. From there I see all sections. I've tried...
Hi Team, How to remove Priority from the list view of Catalog Task for all the users. I have tried removing Priority from the list view in SOW, but it is not working
Currently, when someone reviews a knowledge article HR, if they leave a bad rating of 1 & 2, one feedback box needs to be auto populated as mandatory. Could someone please give me a solution for this?Thanks in advance.
As I was exploring the Australia version, I was unable to find the Change and Problem applications in the Filter Navigator. I also checked the Application Menu table (sys_app_application), but I could not find any records for Change and Problem. Is ...
Hello Everyone,I am facing the issue with data load. When i am uploading the data into sc_req_item table. The file fields are not showing in the target table(RITM). But I can see same fields in service portal(catalog). but in some RITM records I can ...
We are attempting to use Catalog Builder to create all of our future catalog items. Everything is going well except for our ability to pull the Cost field from our Hardware Model records into the form. I can get it to display the price on the body ...