How Contextual Search searches the relevant data?
How "Contextual Search" searches for the relevant data as per the entered data in real time, does it use any logic written in BRs or Script Include or in uses the PI present in the ServiceNow?
Forum Posts
Assistance Needed: Export Emails as PDF from Incident Form
Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...
How to Import Jira projects, facing error while connecting instance.
Hi all, We installed all required plugin to import Jira project from Jira to ServiceNow, created credential alias with proper API token. Created instance, while clicking "Connect" getting below error:- You do not have permission to create WebHook 'in...
Metric definition on Risk assessment status field on sn_grc_profile table
I am trying to create a metric definition on risk assessment status field on the sn_grc_profile The table is in scoped application , i have created the BR and metric definition in scoped application Still its not working Br code :(function executeRu...
Resolved! Json Parser help needed
I have a payload structure and i want to make it dynamic so i am sending the input values like short description description etc in the values also the standard payload structure.Now i will use json parser and will parse and bring the fileds is there...
What is the display order when the orderBy field is empty
Hello there, I have a reference field Cause of Outage which lists some records based on a dependent value (CI). The Cause of Outage table has an Order field, which I use to display records in my reference field. There is a record "Other" for each CI,...
Widgets on Email Notification Dashboard not rendering
Hello @all, To configure data, we have run following schedule jobs - 1. Daily job to fetch Email Indicator Data and Email Notifications created2. Job to fetch Historical Email Indicator Data3. temporary job for collecting Email Notifications Created...
Assignment groups are missing in the list view of Requests
Hi, I have a query that should allow me to query CSAT. In the dev URL it is working, should also work in prod which it does however for Requests the Assignment groups are missing in the view but in dev they show. Incidents are showing the assignment ...
Check for the change manager in a change request
Hi,I have a requirement to update the change managers for a certain application.I am having a look at one of the normal changes, not able to figure out from where and how is the change managers getting populated.For my change request I have in total ...
Resolved! Field label not showing up correctly. Field label is showing up as the column name. Field is a new field added to a extended custom table.
in my DEV instance I created a new ticketing application. It was all created in a update set, it was tested and working exactly as designed. I completed the update set and transferred it to my PROD instance . . . I do not have a QA instance. ...
The field was updated, but the value was not pushed into the field.
I am trying to push a value into a field using a background script. After running the script, it shows that the field was modified, but the value is not updated in the field. Could you please review the code and let me know the solution?it's showing ...
Ask for Approval in Flow Designer has different Approval State Choices than OOTB Approval table
Hi All,I am using Flow designer for approval for My Custom table record in scoped application.The Ask For Approval action creates a sysapproval_approver record for us.My Custom Table has only 3 choice options -> Requested, Approved and Rejected which...
How to make related list visible if no record is added to that related list on Incident form.
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form After I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident...
Resolved! What’s the Best Way to Assign Assignment Group in ServiceNow (Production Scenario) ?
Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...
Resolved! Knowledge Base Best Practice
Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...
