ITSM Demo PPT
Hi , Can you please someone share the PPT for ITSM and its Capabilities along with Workshops as well if you have it. Thank you !!
Forum Posts
Used field is not set to true in kb_use table
Hi All I have an issue that when article is attached automatically to incident, then in kb_use table there is no record with field Used=true. I have the functionality in Script Include to set this field to true but it works only when article is attah...
Resolved! While inserting the link in the KB article the default option should be New Window
Hi All, I have requirement while inserting the link in KB article the default " Open link in " option should be "New Window", as mentioned in the screenshot.Anyone aware of this please let me know how to proceed.Thanks,
Resolved! Buy Item (order_now) POST API only returns cart_id instead of request_id as per documentation
Hi everyone, I’m currently exploring the ServiceNow REST APIs for a project where we need to submit a catalog item in a single API call. Specifically, I am testing the following endpoint:POST /api/sn_sc/servicecatalog/items/{sys_id}/order_nowAccordin...
Retrieve values from variables in a RITM
Hi, I'm trying to retrieve all the variables from a RITM using a script include to send all the item's variables via email as soon as it's created (I'm creating it via script include because all requests should generate this email), but I can't get t...
SCTASK Attachments not visible on ESC Portal
Hi Team, Currently if any Technician attaches attachment on SCTASK,it is not visible on ESC Portal.But If attached on RITM Level,it is visible on ESC Portal.Can anyone give me any suggestions how I can achieve so that if added on SCTASK,should displa...
Resolved! Catalog Item workflow is only running when when testing through flow designer
Hi Community, I am facing an issue with Service catalog item workflow, when catalog item is submitted, workflow is not getting attached to RITM and not running. However when i am testing the workflow in flow designer using RITM number , the workflow ...
Reference field showing short description instead of name
Hi All,In the Change Request table, I have two reference fields:Incident (reference to incident table)Demand (reference to dmn_demand table)When I select an Incident, the reference field correctly displays the Incident Number.But when I select a Dema...
Need to see the list of roles
Hi Community, Good dayI am checking my ACLs, found a weird thing that the acl is showing me the list of roles. Can anyone help me on this?thanks
sys_template
Is this possible to hide some options in template while creating template? For example if I wish to hide option 'Class'.
Root cause of JavaScriptException: java.lang.IllegalAccessException
Good Morning all we have just updated to Washington i have come on this morning to find that one of the schulded jobs that run every two hours is now generating this error Import Error: Evaluation error: JavaScript evaluation error on:var remoteFileI...
Adobe license Automation in Admin console based on Service now request from end user
My requirement is that If any End user submits request in Service now then once the request is approved the license should be automatically assigned in the Adobe Admin Console and related tasks in Service now gets closed and in case of termination of...
Add Pending Vendor State to RQST workflow; add measurement of time for this state
Scenario: In enhancement req table when state is changed from pending vendor to WIP(or other state), we need to update the total pending vendor time field with duration between pending vendor & WIP Here I have created duration type field which will...
Resolved! Creating knowledge from a change
I want to be able to create knowledge from Change. I exposed the Knowledge field but on closure of change dont see knowledge article created even the knowledge checkbox is checked. Is there anything else that needs to be set up.Thanks in advance
How to select multiple users on a Catalog Form and bulk submit to create multiple RITMs?
Good evening.!We have a Catalog Form being used on an Order Guide. Requirement is, in the "Requested For" variable, we need to select multiple users and it should create separate RITMs with their separate Flows. Is it possible to achieve this bulk re...
