Hi Community,We have a requirement to display Captions / Subtitles and Transcripts for videos hosted on our CSM (Customer Service Management) Portal.Could someone share insights on whether this is natively supported, or provide guidance on the best a...
Hi Community,I have a requirement to automatically create multiple Change Tasks whenever a specific Change Template is applied to a Change Request.The task details such as Short Description, Description, Assignment Group, and other field values will ...
Hi Folks,I have implemented a Cancel button, where I’ve written server-side code to cancel the Task (sc_task).When the Task gets cancelled, the corresponding RITM and Request also get cancelled.The problem is — when the Task and RITM are cancelled, t...
Hello,I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, s...
Hi, First time posting - I am looking for guidance how to correctly script a custom short description that shall pull the variable display text values correctly. The variables: for simplicity renamed to "var1" and "var2" What I have right now is curr...
Hello,I have a catalog client script that fails to trigger for validation.Please help me get to the issue. Variable on the catalog : date_of_the_eventValidation : This date should not be later than today. The catalog client script is as followsfuncti...
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.ServiceNow support says this is OOB, but I can't believe this w...
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Give me an elaborate view on Flow Designer. Important concepts on Flow Designer. And give me some real time examples with explanation.Thanks in advance!
Hi All, I did explore the maintenance, blackout window schedules and the change request conflict detection process. I have further questions, please answer:1. How a CI owner or Application Owner will be able to view the Maintenance and Blackout Windo...
Hi All, I have created a field in a Catalog Item and configured a UI Policy so that the field is visible only on the Catalog Task (sc_task) form and not on the RITM or REQ forms.My requirement is that when a user selects a value in this field on the ...
Calling Flow Designer Flows from a Business Rule ServiceNow Flow Designer provides a low-code way to automate processes, but there are scenarios where a flow needs to be triggered from custom server-side logic. In such cases, FlowAPI can be used to i...
Hello,When trying to upload an application to my on-prem instance on the Application Manager I get this message: "Unable to upload application: Decrypted content file not found". I previously uploaded the relevant PKCS12 Key Store certificate to the ...
When we submit a form variables are displaying under the description field but employee number and email fields are missing in overview of the variables even though variables are mapping. How can we resolve this
In the Change Request process flow, I have a scenario where I skip a state in between the process.For example, if the process flow is:Access → Authorize → Scheduled → Implement → Review--> Closed/Cancelledand the Change moves from Access directly to ...
