I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?
Hi guys, I’m trying to close a Change Request via REST API and I’m struggling with state transition behaviour. I’m using:PATCH /api/sn_chg_rest/change/{sys_id} Payload:{ "close_code": "successful", "close_notes": "Closed by API", "state": "3"} Th...
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
Hello, We already have MI setup however I was wondering if there is any out of the box functionality that would allow us to report against MIM incident. Are there any flags (time-stamps) set on a ticket that would allow us to start reporting and th...
Hi, we have a requirement to get a weekly report that shows how long an agent has been available for over the week. I know the stats are stored in awa_agent_presence_history but how can I use that data to get a report to show how long they were avail...
Need to create a custom variable and they want to display three old incident results based on short description words can you anyone help me please.
Hi,I need to Create a Request from an Incident by using context menu(UI Action), but when I select any catalog Item Requested for is not getting auto populated(same as incident Affected User). I have written one BR but it seems not working. BR: Cop...
Using the Story table track the number of times a story changes from Ready for testing to Work in progress.
Hi,We have installed the document management(com.snc.platform_document_management) plugin and we want to utilize for ITSM. I need help in identifying the use cases where we can utilize this document management. Can you please share the reference lear...
Slack for ServiceNow.Pre-requisites:SLACK: SLACK App Directory Sign-up Redirect URL Logo URLService Now: Create an OAuth API endpoint for external clients.Process:1.User can login into the SLACK using email (personal/ offici...
Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
Hi everyone, I'm encountering a problem with the flow. When a catalog item request is submitted and a RITM is generated, it creates five tasks in parallel. However, even after I close these catalog tasks, they continue to show as "waiting" in the flo...
Hi All CAB Workbench :: How do I send meeting invitees in advance to the Board Members to book their Outlook calendars in advance. Is there any notification which goes out from ServiceNow. Please provide screen shots for the solution. ThanksSuman
As per the Servicenow Configuration Having value in glide.ui.session_timeleft the property there will be prompt displayed for the users to extend their session. But no prompt is visible in native & portal view. Any idea why prompt is not visible ? H...
Hello,I have been tasked to have a custom field called Security approval on incident form.When the Security approval is selected as "Rejected", the user cannot close the incident. The RESOLVE button on top of the form should hide.I have UI policies...