Hello all,I’m trying to move a decision table created in the Dev instance to the Test instance. I created the entire decision table from scratch and ensured each update was captured in the update set. While moving the update set, there were no previe...
Hi All,I have the following use case to implement for the Change form:If the change is in the New or Assess state, the Change Requestor or Assigned To user should have the ability to cancel the change.If the change is in the Scheduled state, only the...
Hello Everyone, We have a requirement to automatically close an RITM if its state remains in Fulfillment for 5 business days. Additionally, we need to send a notification in Microsoft Teams when the RITM state changes to Fulfillment.If the customer s...
特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。
Hi, Would like to know the difference between Knowledge and Attached Knowledge related lists on catalog tasks and Incidents. Any articles added to the task from knowledge suggestions by clicking on 'Attach to Task/Incident' will be added to Attached ...
Hi All, As of today assignment group field if being used from the task table. But now i have a requirement if i open incident,problem,sc_request_incident_task_problem_task,sc_task tables open and trying to select assignment group reference icon, it s...
GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...
We have a variable called Please select the user on the catalogue item which is a reference variable referring to sys_user table. The requirement is if the user with email id ends with (@abc.com) is the loggedin user. The user should only be able to ...
Is it possible to add a left-side menu to a Service Catalog form in ServiceNow, where clicking on a menu item navigates the user to specific sections of the form, and selecting a section also displays its corresponding subsections?
Good evening.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words on Service Portal, short description, everywhere, along with the repeat count. Scre...
A manager wants a field to be mandatory only when the logged-in user belongs to a specific group. How would you implement this?Can we achieve this via UI policy or client script ?
We are building a flow where if the RITM's approval is rejected the corresponding Request is also rejected/moved to 'Closed Incomplete' state. However, wondering will this create a problem for Order guides as rejection on one RITM will cancel the who...
Hi experts, I have a requirement where when an "sc_task" is created then I am triggering an email notification to custom DL "greendoor@cba.com" which is not there in servicenow. The notification body will have "Please Onboard the user". Then when "gr...
Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...
Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
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