Does anyone know how to get variables from a catalog task as columns on a report on the Affected CIs [task_ci] table? When I dot walk from Task > Questions > search for the catalog item, select the catalog item variable - I am able to successfully se...
We'd like to put text inside the Additional Comments text box on the incident form to tell the tech to put comments there to communicate with the customer. We have help text, but people don't necessarily think to hover over that field. I thought abou...
I want to assign a value of variable from the form being submitted on portal to another variable on hte same catalog item (hidden variable) . i haev created before BR that doesn't capture the value at time creation , it says undefined. this BR works ...
I'm trying to figure out how to transfer information from my UR form to HR case. I thought that was configured under Mapping Configuration, but that does not seem to be the case. I have set this up for both HR case and payroll. If someone can prov...
Hi,Once i search the request number in Homepage Search in esc portal it is navigated to backend request page but it should route to the portal Request Summary page.Can anyone please help on this,It will be usefull.Thanks!
The [Duration] and [Business Duration] fields in the Incident, Task, Request, and Request Item tables are not getting populated or seem to have the incorrect value. [Business Duration] showing value 0.
If we need to create a single form on the portal to raise cases in different custom tables, what approach do we follow for this, and what should be the table name when we create this generic form
Hi, Created a CAB Definition, Schedule Entries, In CAB Workbench, I only see for the next week and not any other weeks. Please help so that I can schedule calls for every week Monday and Wednesday and it should be visible on the CAB Workbench. Than...
Hi, Can anyone tell me how can I keep track of users like which user has access to which application (Currently my organization is giving access to 130+ applications like zoom etc.) so in ServiceNow where we can keep track of application access for t...
I'm struggling with this one, I have a UI Page which is triggered from a client script which works a treat however I'm trying to remove the close declaration from the header but cant seem to get it to work.I've tried, Solved: Re: Remove the Close X o...
Hi,I want to know if there is any way to access schema map for a particular table directly from the application navigator without going to All > Tables > Show Schema Map.if there is any way please let me know.Thanks in advance.
Hello Community,I have a requirement where , In a survey few questions needs to be visible to only user from India and rest questions will be globally visible . Please guide how can we achieve this.Also : I have gone through several links on communit...
How to Cancel Child Incidents if parent incident gets cancelled?Please help with script.
How to create a record in a custom(not the target table) table when we submit a record producer?Note: The table in which we are creating a record is not the target table.
