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Resolved! Flow Designer - "Look Up Records" Multiple approvals issue

The goal is to have a flow run daily on the sys_user table, pull in those that have account expiry within 2 weeks and ask for approval. Upon approval/reject, it should open a task to remove/renew the account. I have the below flow built but it only s...

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Anthony16 by Tera Guru
  • 1029 Views
  • 4 replies
  • 0 helpfuls

Resolved! RITM data from item variables shows empty in Agent Workspace

Hi community.  I have an issue with the agent workspace where the RITMs do not have variable data from the catalog item. In the platform view this works fine but not in Agent workspace, which is used by the client's end users. This is affecting all S...

GeorgeCV by Tera Expert
  • 2209 Views
  • 8 replies
  • 1 helpfuls

Variable set reference

 I have created a variable set variable 1 is of "reference" type referencing sys_user_group and variable 2 is  a "list collector" referencing variable 1.2 queries here1. The second variable is still listing ALL users immaterial of which group is sele...

Sooriya3 by Giga Guru
  • 472 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer Logic

In Flow Designer, I have a logic to implement and Im looking for the right way to implement In HR Case, there is a list collector field refers to user tablein the flow, I create a task for each user in the field. For example, there 3 users selected i...

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Sruthi17 by Mega Sage
  • 813 Views
  • 3 replies
  • 1 helpfuls

ServiceNow Intune most recent discovery not correct

We are using Service Graph Connector Microsoft Intune application. We have configured it and its importing assets correctly however under the "Most Recent Discovery" field, the date and time is not correct (its not matching what its supposed to be tr...

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Ahmet1 by Tera Expert
  • 4235 Views
  • 15 replies
  • 4 helpfuls

Resolved! report_view ACL for Contract Workspace dashboard

Hi, please see the attached image. I got errors in most reports in Contract Workspace, but found in documentation to add the role sn_cm_core.contract_report_viewer - and it solved most of it. But "Review tasks" is still showing the error message. I'm...

Bastian_E by Tera Expert
  • 2111 Views
  • 10 replies
  • 1 helpfuls

service now there is no option to download only selected attachments.

Hello Team,When we download the attachments  from service now there is no option to download only selected attachments. It's difficult to every time download one by one.So we want one tab here to download only selected attachments.  Kindly let me kno...

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jui by Tera Contributor
  • 461 Views
  • 2 replies
  • 0 helpfuls