Is there a way to tell if my Dev instance was cloned recently?
Is there a way to tell if my Dev instance was cloned recently? I looked at Dev's Clone History but it is blank.
Forum Posts
Contextual search for pi
Hi, I want to use contextual search for pi. The thing is in contextual search its only showing the default solutions but not the ones I created. And I'm trying to implement it but nothing seems to work. Can someone please help me out with this.
Resolved! Date Validation
Date validation should ensure the value is within 12 months from the current date.Users have different date format preferences (e.g., YYYY-MM-DD, MM/DD/YYYY), leading to script failures.Script works for some users and fails for others due to format m...
Find groups which are created and which are oob
To find which groups are created by developer and which are oob groups help to find that
How to create a queue manger rule based on the agent location
Hi I have below requirement How to develop this one. 1. Create Queue rule to work for both Incident and SCtasks.Given - All Open SCtasks & Incident with Assignment Group 'ABC' (Need to consider InProgress , Open and on hold)Then - Configure the Queu...
how to auto populate catalog item field value from a decision table
I need to auto-populate a text field in a catalog item from decision builder results. Please let me know how can I achieve this.
Survey - Set Default value of the Survey question
Hello, There is a requirement related to a survey. I need to auto-populate the default value(dynamic) of one of the survey questions when it loads.Detailed requirement: We have created a UI action that opens a survey form when clicked. Currently, the...
ITSM Success Dashboard
Hi All, As part of my project requirement, I need to analyze the ITSM Success Dashboard. I installed the required plugins in my PDI configured roles and ran all the performance analytics jobs and the data collector job as well.But all the indicator g...
Integration: Create Microsoft Team via Microsoft Graph API
ObjectiveEnable automated creation of Microsoft Teams from ServiceNow using Microsoft Graph API. This document covers the end-to-end process for calling Microsoft Graph, handling asynchronous responses, and extracting the teamId from response headers...
Resolved! How to assign tickets(sc_task and incident) to group member of group based on group member location
Hi When ever sc tasks and incidents are triggered with empty group which state is one of open,WIP and onhold then need to configure the Queue Manager to assign all SCtasks & Incidents automatically within the ABC group group members who is available...
How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example)
Title: How to Retrieve URL Parameters in Catalog Client Script (Challenge ID Example)Hi everyone,Today I’d like to share a solution to a common issue that many developers might encounter while working with ServiceNow catalog client scripts.里 Problem...
Modern change - Sequential approval
Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies. It seems to require a modification to the OOTB approval flow. Should be simpler in my mind. Any suggestions? I looked ...
Resolved! Order Guide Variables
We have an onboarding order guide which is setup to cascade variables.We have a need to be able to report on the 'describe needs' variables.One of the variables is a a select box for 'computer type'. One of the choices is 'no computer needed'How can...
Attachment is not added to email when export data from reports in list view
Hi, I have export data from report in list view where we have 2 lakh records. but the attachment is not added in the email. I have checked the system property value in my instance glide.email.outbound.max_total_attachment_size_bytes. it is 18874368.I...
Granting Access to a View
Hello all, I am looking into granting an API account access to a Database View. Do I grant the API account access to the underlying incident and task_sla tables? In addition, can the ServiceNow table API be used to query this Database View dire...
