Predictive intelligence
Hi Team, I am looking for some use cases of predictive intelligence for ITSM,if anyone has Implemented,could you please share more details. Thanks in Advance
Forum Posts
Resolved! How to set "From" in Notifications for a Catalog Form and how does it work internally? Please guide
Good morning.I have built a Catalog Form where there is a question asked, "Which mailbox should the email be sent from?", which has 3 emails in it.So, when the email is selected, it should become the "From" and send it to the "Requested for" and "Sup...
Change Management Flow
I am facing some issues in change management flow. In the DEV environment, all process is working fine. In the Production environment I am facing issues with the following scenarios.1. Authorize to scheduled - All the change request approvals and cab...
what is 'showServiceType'?
Hi All, Can someone please help me understand what is 'showServiceType.showTheFields', is it a OOB Glide form method? If it is a custom method, how and where can i check the definition? var hideforhkg = ['extension_number_amendment_for','display_na...
Resolved! ビジネスルールのアクションのフィールド値で変数を選択する方法があれば教えてください
私は要求アイテムが作成or更新される際、ビジネスルールを利用して変数の値を変更したいと考えています。その際に、アクションのフィールドを利用して更新したい考えておりますが、アクションのフィールド値には変数が表示されません。変数を値を更新する場合はスクリプトを利用しないと更新はできないのでしょうか？実行タイミングのフィルター条件では変数は選択できるようでした。
Add users to group when someone is added to On Call roster
Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed. Can we do this by adding/removing user from group which contains the custom ro...
Unable to see dashboard
Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...
Resolved! Regarding the issue with restricting access to the Knowledge Base
I have created a new Knowledge Base and configured it to be accessible only to authorized personnel in the Technical Support Team. However, this setting does not seem to work. Users outside the Technical Support Team Group are still able to view publ...
i would like to certain groups like desktop support support itil to access sow and not native ui
i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?
Would like to change the default article preview sample text for the "Standard" article template.
Hello, I would like to change the default sample text in the Standard article template. The "Standard" template is not visible when I browse to Knowledge > Administration > Article Templates. The current preview sample text is in Latin, thus I woul...
Release Management record state not moving
Hi, I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...
Resolved! Table Name Shared Reports
Hi TeamDoes anyone know which table I can use to see the users or groups with whom reports have been shared?I have 180 reports created, and I need to see whether they are shared with users or groups — but I don’t want to check them manually one by on...
Teams integration breakfix
Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating. Where as Oauth token is valid while validating it.
How to hide a catalog from native UI and make it visible only from portal
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
Workspace options deactivation on Gloabl Search drop drown
Hi Everyone, I need to deactivate the following two option “CSM/FSM Configurable Workspace” and “Service Operations Workspace” from the global search drop down. Please refer the below screenshot for your reference. I reached out the ServiceNow suppor...
