"What is the best way to send a notification — including the Problem number and short description — when a Problem is created from an Incident, and should we use a Business Rule, Script Action, or Email Script for this, and in what order should each ...
Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?
Hello All,Is it possible to use Windows OS authentication to log in to ServiceNow?I would like to know what settings are required in this case. Thanks for any help or insight may provide!Tetsuya
Hi all, I created a new KPI and I associated it with a KPI group to determine vendor final score, but this KPI is shown in "Additional KPIs" section, rather than "Vendor score KPI" (as attached). I got that the second one only allows the calculation ...
Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...
Hi Community,When i am creating manual record in dl_u_assignment table it is properly setting fields but when i load my data it is not working properly can you anyone help me in properly Loading data in table or any small suggestion is appreciated. T...
I am adding fields in "Time Sheet Portal". When I add a reference field, it is showing exact dropdown options in the picker as of the reference table but upon selecting any option, it is not saved to the backend table of Time card. All the custom str...
In Access Control List, having 2 roles which is admin and catalog_admin and it's related to diagnostics_history table. now user have the only catalog_admin role, it's got restricted and the user was unable to see the table list of records, only thos...
Hi All,I am importing the data from excel via transform script where I am generating the RITM's, where everything is working fine, Only one thing I am facing which i observed while importing the data. Lets say there is a column on excel description w...
1.) There are several approaches to override a parent table UI Action: a) Hide the Parent Table UI Action and Create a New OneAdd a condition in the parent table’s 'Condition' field:current.getRecordClassName() != '<table_name>'Here, <table_name>...
Hi all, We have a requirement On the Incident form, the Activity stream quickly gets cluttered because Work Notes and Additional Comments from many users are shown together in chronological order. This makes it hard to follow when several people are ...
Hello Everyone, I have 120 choices in Incident category field. i want to set those all option in less space .Present all options are visible one by one. is there any alternate way to set those option or still Category choices are categorized ...
Use CaseSensitive catalog items (like User Offboarding) should only be visible to certain groups — HR, Finance, IT Helpdesk, and the Management team.For example:HR needs to view RITMs and Catalog Tasks for User Offboarding.Finance only needs to view ...
An organization wants to restrict visibility of sensitive fields (like email body, subject, or recipients) stored in the Email [sys_email] table. Developers create Query Business Rules (BRs) on child tables to filter access. Problem StatementWhen Que...
Hi,I have created a notification in sc_task table and it should trigger based on the variable. I have variable called ready for education in task only visible which is checkbox and in task if it set to check then it will trigger notification but wha...
