Request is still active even when the RITMs are closed
I want to close the active requests for which the RITMs are closed, complete or incomplete, using the background script. Can anyone please help me with the script
Forum Posts
Create problem when more than 5 incidents with same CI
HiI have coded below in after insert BR of incident. But it is not working, can you help here?var inc=new GlideRecord('incident');inc.addQuery('cmdb.ci', current.cmdb_ci); gs.log('count is:' +current.cmdb_ci);inc.query();if (inc.next()) var count...
Duplicate CI's Computer names - Retired Computer Names getting renamed with existing active CI name
We are currently using SCCM 2016 ( will be moving to SGC in few months) to connect to SCCM Server.Recently migrated from SCCM to MECM, so all the devices getting reported to MECM. After updating SCCM connection to connect to New MECM DB , the conne...
Task SLA Report
We have a retroactive task SLA. When generating a report of SLA-breached tasks, we encounter scenarios where 70% of the SLA time was missed by one team, but if the task is reassigned to another team, the SLA breach is attributed to the latest assignm...
Resolved! Regarding Unique Checkbox not Visible in configure dictionary in nextgen?
Hi, i am not able to find the unique checkbox in configure dictionary also tried form layout but didn't find that option. can you plz guide on this. Thanks in advance.
Automatic relationship creation
I have created a relationship between parent class and child class in Suggested relation ship table. Based on this, when i import parent CIand child CI to cmdb_ci tables , relation ships(in cmdb_rel_ci) will be created automatically? or do ...
Am I able to make a workspace show a different landing page based on user roles?
I have 3 user types, incident management, problem management, change management. I currently use the Service Operations Workspace and wanted to make the landing page show info related to the type of user. Right now it shows incidents info to all us...
RITM needs to be close compley when the sc task are close complete
Hello All, I am working on creating a business rule for the sctask table. The purpose is to close complete the RITM when all SCTasks are marked as "Closed Complete,".I have written the following script, which works fine when all tasks are generated ...
Map condition builder values in transform map
Hi, I would like to map data from excel into a field called 'Change Request addition condition' which is of type 'Condition'. This is a condition builder field where one can adde multiple conditions. Target table condition field:These conditions are ...
Resolved! Clietn script
Can we execute On Change client script while form load? if yes then how?
Autopopulate SR details in catalog
I have to create a catalog where if type_of_request is Shopping & Deployment and the requestor will choose the SR number on the variable field: indicate_the_assessment_quotation_ticket it should autopopulate the details of SR
Resolved! g_form.submitが動かない。
クライアントスクリプトのonSubmitにて、クラシック環境のフォームの「g_form.submit()」は動かない。
How to pass sysid of the workspace page to ui page?
Hi @Ankur Bawiskar @Community Alums @AndersBGS @Allen Andreas @Prince Arora @AnveshKumar M I need to pass the sysid of the workspace page to the ui page normally we use set preference in glidedialogwindow but in workspace ui actions we use g_modal. ...
Reporting metrics from a Multi-Row Variable Set
I'm hoping someone can help. We recently released a new workflow that contains a multi-row variable set. I need to report on the metrics within that MRVS, but cannot figure out how to do so and am being told it's not possible. This obviously poses a...
Resolved! Best Practice for Approval Groups in Change Management
Do to our Platform being in a bit of mess with regards to Approval Groups, I am trying to understand what is the best practice for Approval of Changes. We appear to have a change approval group every time a group is created, with the same people appr...
